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Diagnostic code: 43-933

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tsduke, Sep 10, 2009.

  1. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    When I run a system test I get 1 failure with code 43-933. Anything I should worry about here. I only get it on one of my 2 HR22's. Haven't noticed any channel problems lately. I ran the test because I was trying to see why TVApps won't works.

    I've checked all the cables between the multi and the receiver and re-ran the test several time with the same result.
     
  2. zudy

    zudy Legend

    144
    0
    Jul 22, 2009
    What did the error tell you? You had to get more then that.
     
  3. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Word for word...

    Satellite Dish Alignment Problem
    Your satellite dish may need a pointing adjustment that might be causing searching for satellite signal issues. Please check whether trees or leaves are blocking the satellite signal to your dish or if you have snow or ice on the dish. If it is raining or snowing, please repeat this test when the weather clears. If you continue to experience searching for satellite signal messages please call Customer Service at 1-800-DIRECTV and report the diagnostic code displayed below.

    Diagnostic Code: 43-933
     
  4. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength". Note the "+" and "-" symbols next to the "Satellite" and "Tuner" entries where you can toggle the readings between the various satellites and both DVR tuners.

    Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 # # # # # # # #
    9-16 # # # # # # # #
    17-24 # # # # # # # #
    25-32 # # # # # # # #

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA #
    9-16 NA # NA # NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA # # #
    25-32 # # # # # # # #

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 # # # # # # NA NA
    9-16 NA NA NA NA NA NA # #
    17-24 # # # # # # # #
    [Note, these can be very slow to appear]

    Satellite transponders (14 total at 103º(c)) [or 103º(b)]
    [National HD channels]
    1-8 # # # # # # # #
    9-16 # # # # # # NA NA
    17-24 NA NA NA NA NA NA NA NA

    Satellite transponders (9 total at SWM)
    [You'll only see this if you have a Single Wire Multiswitch (SWM) dish]
    1-8 # # # # # # # #
    9-16 # NA NA NA NA NA NA NA
     
  5. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    This problem is only on one receiver. Is the signal strength info still helpfull?
     
  6. miketorse

    miketorse Icon

    647
    0
    Jul 29, 2008
    Well, that is really the only place to start. Either it's a false error, or you have signal strength issues on that receiver. My guess is it's not a real error, since you only get it on one DVR, but seeing your signals is the only place to really determine that.
     
  7. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Satellite transponders (32 total at 101º)
    [Most of your standard definition channels are beamed from 101ºW]
    1-8 62 72 71 0 71 95 73 95
    9-16 70 80 73 49 72 85 75 95
    17-24 73 0 79 0 76 96 79 95
    25-32 #77 0 83 28 81 98 82 98

    Satellite transponders (3 total at 110º)
    [A few HD channels, also beamed from 99 & 103º]
    1-8 NA NA NA NA NA NA NA 88
    9-16 NA 90 NA 91 NA NA NA NA

    Satellite transponders (11 total at 119º)
    [Local SD channels for some cities, Spanish package]
    17-24 NA NA NA NA NA 95 89 91
    25-32 52 96 95 96 0 96 100 96

    Satellite transponders (16 total at 99º(s)) [or 99º(b)]
    [Local HD channels for some cities]
    1-8 22 72 20 0 0 75 NA NA
    9-16 NA NA NA NA NA NA 94 79
    17-24 58 73 67 80 56 86 85 0
    [Note: these can be very slow to appear]

    Satellite transponders (14 total at 99º(c)) [or 99º(a)]
    [National HD channels]
    1-8 87 93 80 83 88 90 80 84
    9-16 83 91 79 83 85 90 NA NA
    [Note, these can be very slow to appear]

    Satellite transponders (16 total at 103º(s)) [or 103º(a)]
    [Local HD channels for some cities]
    1-8 0 0 0 0 0 0 71 NA NA
    9-16 NA NA NA NA NA NA 0 0
    17-24 0 54 0 0 96 98 0 0
    [Note, these can be very slow to appear]

    Satellite transponders (14 total at 103º(c)) [or 103º(b)]
    [National HD channels]
    1-8 91 95 89 95 90 94 92 95
    9-16 90 93 92 95 91 95 NA NA
    17-24 NA NA NA NA NA NA NA NA

    I also have 72.5 - All tp's in the mid 90's there.
     
  8. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    What about Tuner 2?
     
  9. calidelphia

    calidelphia Godfather

    264
    0
    Feb 17, 2007
    I remember getting that same error message a couple of NRs ago with good signal strengths. I wouldn't sweat it too much.
     
  10. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    those 101 don't look low?
     
  11. zudy

    zudy Legend

    144
    0
    Jul 22, 2009
    I had the same error. Last week I had a service call and it was the switch outside. Once he changed that it was all good.
     
  12. texasbrit

    texasbrit Well-Known Member

    5,136
    92
    Aug 9, 2006
    You definitely have a problem with the 101 signals, they are very low.
     
  13. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Oops, I'll add tuner 2 tonight.
     
  14. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Since the other HR22 doesn't show the error I was thinking the switch was fine, but who knows.

    Edit: I called support last night. The tech said this error is quite often from cabling when it's only seen on one receiver.
     
  15. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Here's my signal levels for both tuners. Pretty close it looks like.
     

    Attached Files:

  16. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    Both tuners look good, except for the 101º readings. I'm guessing a defective LNB?
     
  17. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    Could that still be if my other HR22 doesn't show the error?

    Edit: Just looked at my H23 and most all the 70's and 80's levels I show on DVR's are in the 90's on the H23 .:confused:
     
  18. litzdog911

    litzdog911 Well-Known Member

    12,221
    67
    Jun 23, 2004
    Mill Creek, WA
    Try swapping the two boxes. See if the low readings stay in that room, or follow the HR22. Then you'll know if it's a DVR problem, or a problem with the cables feeding that room.
     
  19. tsduke

    tsduke Godfather

    492
    1
    Mar 20, 2007
    I ran the test a couple times today and no error. Weather is the same as yesterday.:confused:
     
  20. Tech_1438

    Tech_1438 Legend

    157
    0
    Jun 1, 2008

    Forget about running the test. Your issue has already been diagnosed with much greater detail than the test will tell you. Your signal levels on the 101* satellite on the HR22 at that location stink. Your signal levels on the other satellites are pretty good, so dish allignment most likely is not an issue. Assuming your HR23 at the other location (getting all 90s on the 101* sat) is hooked up to the same dish/mutiswitch, the LNB/multiswitch is most likely not an issue. I would concentrate on the cable runs to the HR22 location. Are there any diplexers, line amps or anything of the sort in the cable run? Is the cable run RG6 solid copper center conductor? If you remove the b-band converters, and attach the cable directly, do your signal strengths on the 101* then show in the 90s?
     

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