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Did DirecTV just shut down the old program guide?

Discussion in 'DIRECTV General Discussion' started by LynnW, Mar 20, 2013.

  1. Mar 20, 2013 #1 of 103
    LynnW

    LynnW Cool Member

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    A few minutes ago I lost all but four channels on my old Sony receiver. I am getting strong signals on all the transponders.
     
  2. Mar 20, 2013 #2 of 103
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I don't know if today is the day, but something like this has been planned for some time. If you call DIRECTV they will probably offer to swap out your existing receivers with compatible ones for free if you agree to a new commitment.
     
  3. Mar 20, 2013 #3 of 103
    wcalifas254

    wcalifas254 Mentor

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    Same thing happened to my old RCA receiver. I thought it was having a hiccup but tried rebooting it and reauthorizing it and still the same. Was watching tv when it happened. Anyone know if it's finally the day to retire my receiver?
     
  4. Mar 20, 2013 #4 of 103
    CCarncross

    CCarncross Hall Of Fame

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    Weren't there letters sent out to most everyone that still had the really old gear and several heated threads here discussing this exact thing?
     
  5. Mar 20, 2013 #5 of 103
    LynnW

    LynnW Cool Member

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    Jul 9, 2012
    Yes, there were emails sent last June or July. I was just putting things off because I waiting for an analog tv to die and I will need to have the dish moved since the neighbor's tree has grown. There was no tree when I had DirecTV installed in 1996. The old tv died two weeks ago and I bought a cheap HDTV at best buy.

    So, it is time to upgrade. I see that I can get a free upgrade to an HD receiver. I just need to get something moved around to get things installed.
     
  6. Mar 20, 2013 #6 of 103
    wcalifas254

    wcalifas254 Mentor

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    I never got an e mail, so I guess I'm going to have to call.
     
  7. Mar 20, 2013 #7 of 103
    Beerstalker

    Beerstalker Hall Of Fame

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    It probably went into a spam folder, or they don't have an up to date email address for you.
     
  8. Mar 20, 2013 #8 of 103
    Ken Stomski

    Ken Stomski Mentor

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    Older receivers used an EPG system. Directv announced well over a year ago this was going to happen.
     
  9. Mar 20, 2013 #9 of 103
    LynnW

    LynnW Cool Member

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    Jul 9, 2012
    Hmm, all the channels are back now. I still need to get upgraded before the neighbor's tree leafs out.
     
  10. Mar 20, 2013 #10 of 103
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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  11. Mar 20, 2013 #11 of 103
    wcalifas254

    wcalifas254 Mentor

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    spoke too soon, channels are back and working. Who do I call for the upgrade to a newer receiver? any CSR or a specific department?
     
  12. Mar 20, 2013 #12 of 103
    CCarncross

    CCarncross Hall Of Fame

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  13. Mar 20, 2013 #13 of 103
    wcalifas254

    wcalifas254 Mentor

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    Sep 23, 2007
    yes I have and still waiting for the e mail, lol, I'll run the receiver until I'm forced to retire it.
     
  14. Mar 20, 2013 #14 of 103
    P Smith

    P Smith Mr. FixAnything

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    EPG is common name for all DVRs regardless if it's cable, OTA or sat.

    What you try to say is named MPG vs current APG name.
     
  15. Mar 21, 2013 #15 of 103
    Ken Stomski

    Ken Stomski Mentor

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    Nov 17, 2011

    yes. typo on my end. should be MPG not EPG. advanced program guide has been out for quite some time and i am surprised there are still MPG receivers out there that still function! we converted all of the headends around here a year ago to avoid this problem...
     
  16. Mar 21, 2013 #16 of 103
    Brubear

    Brubear Legend

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    the channels will go dark permanently in some markets somewhere after the first week of April - waiting until the last moment to replace may see a shipping delay, so I would suggest ordering a replacement now.
     
  17. Mar 21, 2013 #17 of 103
    dpeters11

    dpeters11 Hall Of Fame

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    I don't have a horse in this game, but personally don't think a replacement should trigger a commitment if it's going to the most similar supported box, like a D12.
     
  18. Mar 21, 2013 #18 of 103
    Brubear

    Brubear Legend

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    the legacy replacement program does not trigger a commitment, but the unit IS leased rather than owned.
     
  19. Mar 21, 2013 #19 of 103
    P Smith

    P Smith Mr. FixAnything

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    You are adding to the mix another variable - channels, while we are talking about system info substream, not channels per se.
     
  20. Mar 21, 2013 #20 of 103
    smitbret

    smitbret Legend

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    The guide controls what channels are available. A problem with that data will affect the channels you can watch.

    In this case, the problem is the same.
     

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