1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Did DirecTV just shut down the old program guide?

Discussion in 'DIRECTV General Discussion' started by LynnW, Mar 20, 2013.

  1. Mar 21, 2013 #21 of 103
    P Smith

    P Smith Mr. FixAnything

    21,990
    180
    Jul 25, 2002
    W.Mdtrn Sea
    OK, for the customer it would seems to be same, but it is not necessary tell about channels goes dark here.
    Access to the channels and channels itself are different instances.
     
  2. Mar 21, 2013 #22 of 103
    dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    Seems like splitting hairs a bit, though maybe true from a technical level. Kind of like what happened when I forgot to specify W for a DirecTV satellite spot :)
     
  3. Mar 22, 2013 #23 of 103
    ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    I'm still using my ORIGINAL Hughes box with the old-style program guide and it's working just fine getting all the channels. I haven't heard squat from DirecTV about the end of service for this legacy receiver but if they just discontinue service to it so one day it just fails to work my impression of DirecTV will go you-know-where. You just don't do things like that to customers who have been with them for 12 years!!

    Of course, if they do it will be "Hello, DISH? When can I get a Hopper?". :lol:
     
  4. Mar 22, 2013 #24 of 103
    studechip

    studechip Godfather

    1,394
    77
    Apr 16, 2012
    It may be working fine now, but with changes in technology, it won't be for much longer. Are you saying that Directv hasn't notified you that your box won't work forever? They will be happy to send you another one that will work for a long time to come. Are you willing to leave over this, really? If so, why are you still a Directv customer?
     
  5. Mar 23, 2013 #25 of 103
    Dude111

    Dude111 An Awesome Dude

    739
    20
    Aug 6, 2010
    NO indeed you dont...... Just because the guide isnt gonna work anymore DOESNT MEAN YOUR RECIEVER SHOULDNT!!

    Most of the channels ARE OFF THE EPG GUIDE NOW and i still see the channels....... THIS IS JUST AN EXCUSE TO GET MORE $$$$$$$$ BY LEASING THIER NEW BLOATED CRAP!!

    I have also been with them 12/13 years and I dont wanna lose my good box! (GOOD FOR YOU FOR STILL USING THE HUGHES BOX -- THATS A GOOD ONE ALSO)
     
  6. Mar 23, 2013 #26 of 103
    studechip

    studechip Godfather

    1,394
    77
    Apr 16, 2012
    The monthly charge will be the same, and they will send you one for free.
     
  7. Mar 23, 2013 #27 of 103
    dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    Keep in mind, I believe Dish has done the same thing. I doubt a Dish receiver, say from 1997, still works with their system. Why would you switch to a provider that does the same thing you don't like DirecTV doing?
     
  8. Mar 24, 2013 #28 of 103
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    An update on this. Last week there was an outage that made those receivers go down for a few hours, but had nothing to do with the MPG planned shutdown. There are three DMAs that will be coming down in the next few weeks. Customers have been notified repeatedly via mail, email, telephone calls and now even on-screen messaging in those markets that their receivers must be replaced. Roughly the second week of April they will start to lose channels in the guide on those legacy receivers. Customers in other parts of the country are starting to be contacted as well.

    So if you haven't been contacted yet, you will in the coming weeks and months. The plan is to shut it down this year as the end of life of that system is here.
     
  9. Mar 24, 2013 #29 of 103
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    Sir, with all due respect, it has nothing to do with that. The charges are the same. It's an old, legacy system that uses up considerable bandwidth for very few customers at this point. The system was not designed to be around in 2013. Some customers were transitioned several years ago when the system no longer supported NFL Sunday Ticket and other services. This is the year it will be transitioned in full.

    The equipment exchange is free with no annual commitment if you take another SD receiver to replace your existing one.
     
  10. Mar 24, 2013 #30 of 103
    Dude111

    Dude111 An Awesome Dude

    739
    20
    Aug 6, 2010
    Yes but it wont be AS GOOD as the one i have now!!!

    And will I still see the channels EVEN THOUGH THE EPG GUIDE IS GONE?? (Like I said most channels ARE NOT IN THE EPG GUIDE ANYMORE and i still can watch them)
     
  11. Mar 24, 2013 #31 of 103
    P Smith

    P Smith Mr. FixAnything

    21,990
    180
    Jul 25, 2002
    W.Mdtrn Sea
    enjoy while it lasts
     
  12. Mar 24, 2013 #32 of 103
    tonyd79

    tonyd79 Hall Of Fame

    12,971
    204
    Jul 24, 2006
    Columbia, MD
    A receiver without guide data is a good receiver???
     
  13. Mar 24, 2013 #33 of 103
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    The channels won't even be there once the guide comes down. Essentially the receiver will no longer function, at least that is what I have been told. It will be a process, not overnight, but it is coming.
     
  14. Mar 24, 2013 #34 of 103
    studechip

    studechip Godfather

    1,394
    77
    Apr 16, 2012
    What make and model are you referring to?
     
  15. Mar 25, 2013 #35 of 103
    ThomasM

    ThomasM RF Engineer

    4,317
    10
    Jul 20, 2007
    Milwaukee, WI
    Let me clarify my earlier post in this thread.

    I don't have a problem at all if DirecTV CONTACTS me and advises me that support for my old Hughes receiver is being discontinued especially if they send me a contract-free replacement at no charge BEFORE THE HUGHES BOX BECOMES INOPERABLE.

    WHAT WILL INFURIATE ME will be if one day in the near future I flip on the Hughes box and it doesn't work with no warning or explanation...

    If that happens, yes, it just might irk me enough to tell Direct to go take a flying leap. I'm sure another provider would be happy to accept my $100+ per month.
     
  16. Mar 25, 2013 #36 of 103
    dennisj00

    dennisj00 Hall Of Fame

    9,688
    194
    Sep 27, 2007
    Lake Norman, NC
    You might want to check with D* and see what email and phone number you have on record. Or call them about the free replacement. Or just get infuriated.
     
  17. Mar 25, 2013 #37 of 103
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    Well, you know about it through here. You know it's coming and it's up to you to do what's needed.
     
  18. Mar 25, 2013 #38 of 103
    Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    Typically though DirecTV will not do stuff like that without notifying the customers in advance. You may qualify for a legacy equipment upgrade. It doesn't hurt to ask.
     
  19. Mar 25, 2013 #39 of 103
    dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    I have to disagree on this. If DirecTV has the correct contact info, and they don't actually attempt to make contact, that's an issue. It doesn't matter if he knows about it from here.
     
  20. Mar 25, 2013 #40 of 103
    Satelliteracer

    Satelliteracer Hall Of Fame

    3,042
    37
    Dec 6, 2006
    Rest assured, you will be contacted well before the guide is turned off. Well before. The communications right now are being driven by geography and if you haven't been communicated to yet, it's only a matter of time. Customers will be communicated via email, direct mail, telephone and on screen messaging. And you will receive a free swap with no customer service agreement assuming you take another SD receiver. If you choose to upgrade that receiver to HD, then different rules apply, but most folks will take a "like-4-like" SD equivalent receiver.

    You actually could call today, even prior to being notified, and your account is likely flagged because you have one of these old receivers active on your account so DTV could swap you out today if you wish.
    Thanks
     

Share This Page