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Did DirecTV just shut down the old program guide?

Discussion in 'DIRECTV General Discussion' started by LynnW, Mar 20, 2013.

  1. Mar 27, 2013 #61 of 103
    Satelliteracer

    Satelliteracer Hall Of Fame

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    There will be no change to the cost if you take a like-4-like replacement, which most customers are doing.

    DTV is replacing an old, SD receiver. That receiver is a $6 a month mirroring \ lease fee that is currently on your bill unless it's the only receiver in your house. The replacement receiver is the same $6 per month and will take the place of the old one. No change in cost.

    If you decide to upgrade instead of taking a like-4-like replacement, then you may incur other charges for those additional services like DVR, HD, etc, if you don't already have them on your account.

    But there is no incremental cost to you if you are replacing it with the same kind of receiver. Just make sure when you connect the new receiver (it is shipped to you), that you call to disconnect the old one so you aren't being billed for the second receiver.

    That's it, you'll be good to go. :)


    EDIT: I see you are going to get a HD receiver for your new TV. That would change things, just make sure when you order your HD receiver or HD-DVR, that you have them deactivate the old MPG legacy receiver.
     
  2. Mar 27, 2013 #62 of 103
    Tom Servo

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    The Sony I bought many many MANY moons ago was probably the best, most robust standard receiver I've ever used. And that's saying something since the standard SD and HD receivers are pretty decent.

    Every new iteration of technology introduces more toys at the expense of reliability, with the new Genie and its terrible clients being a breath of stinky putrid air.
     
  3. Mar 27, 2013 #63 of 103
    RAD

    RAD Well-Known Member

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    I has two Sony A55's and it was due to them that I tried Dish. The receivers had a problem with Dolby Digital audio that Sony couldn't fix and bought them back from me. Other them those I also had Sony A1's and a HD300 and those worked fine.
     
  4. Mar 27, 2013 #64 of 103
    SamC

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    And you actually believe that receivers, with which you by your own admission have no experience with, are "POS" because ??????

    What color is the sky in your world?

    The 90s are over. It was in all the papers.
     
  5. Mar 27, 2013 #65 of 103
    ThomasM

    ThomasM RF Engineer

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    You might be right. My patience has become extremely short when dealing with multi-billion dollar companies who treat their bread-and-butter long term customers like, well you know what word I was thinking about.

    The problem is that all companies today (especially companies involved with services like subscription TV and cellphone service) offer the red carpet treatment to NEW BUSINESS and then lock you up and forget about you for 2 years. Even when the 2 years is up you are considered "hooked" and not considered.

    Look around this forum for example. How many posts are from existing customers who want to lower their bill and are ignored or offered Starz! for 6 months?

    There. I feel better now. :)
     
  6. Mar 27, 2013 #66 of 103
    dpeters11

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    Keep one thing in mind. There are millions of customers with the newer receivers, whether its a D12, R16, Hx2x etc. Not many come to forums to talk about how great it's going. They come when they have problems. Are they 100% bug free? No. But I wouldn't characterize them as unreliable either.
     
  7. Mar 27, 2013 #67 of 103
    ThomasM

    ThomasM RF Engineer

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    Actually, your logic is flawed here. I would rather have LEASED receivers. Why? If they break DirecTV sends a replacement for only $20. If my Hughes box breaks I have to replace or fix it myself.

    My bone of contention is that DirecTV for their benefit to obtain more bandwidth is discontinuing support for old receivers which obviously many subscribers are perfectly happy with. I don't have a problem with that but I do if they just DO IT without warning customers. How would you feel if you only had one legacy receiver and you went to watch TV and it didn't work? You'd start troubleshooting your TV and then call DirecTV where their irritating robot phone system would tell you to press the red button your legacy receiver doesn't have!! Then, if you're lucky, you might end up with a CSR who probably demands to know your receivers RID which legacy receivers don't have. Then you are offered a replacement receiver for $20 if you agree to a commitment!!!

    That's not how to do business.

    By the way, receivers are still $6 per month per box not $10.

    PS: A T & T was FORCED to divest their subscriber equipment business as part of the breakup of the Bell System in 1984. But if you decided to keep your A T & T phone they formed a separate company to cheerfully keep charging you a monthly rental fee for years! You never did really OWN that phone you paid for so many times over.
     
  8. Mar 27, 2013 #68 of 103
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Owned receivers are replaced free with owned receivers when you have the protection plan.
    You're spreading FUD.
    DirecTV is telling customers in multiple ways. For the current situation discussed in this topic, SD receivers are replaced with SD receivers for free with no commitment.
     
  9. Apr 1, 2013 #69 of 103
    Dude111

    Dude111 An Awesome Dude

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    Some of us DO NOT WANT ALL THAT CRAP!!!!!! -- We just want standard/basic service!

    The question of BETTER is At focus here.... IT WONT BE BETTER,IT WILL BE SLOWER POS WITH STUFF I DONT WANT!!!!!
     
  10. Apr 1, 2013 #70 of 103
    Tom Servo

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    I'd be happy to trade you the service I had with the local city-run cableco before I went back to D*. 70 analog channels, another 70 in SD digital, about 30 in HD. No VOD, no HD PPV, only Starz! in HD for premium movie channels. Oh, and no internet service at all. They still hook up TVs for analog only, no box at all. The boxes they do offer are stripped down and are so outdated they won't even keep the software when the power goes out. So every blip meant re-downloading the entire interface. You couldn't watch any recorded shows until it all came back, and it might be hours.

    Despite all the minor quibbles I've reacclimatised myself with on D* it's worth the grumbles to get rid of cable. It was just seven shades of terrible.

    But it was simple. Go back to cable if ya want simple. :)
     
  11. Apr 1, 2013 #71 of 103
    viclovr

    viclovr AllStar

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    Its a given with any electronic that eventually u will have to replace it with a newer model.
    yes the hd equipment doesnt operate as fast as std equipment, but with the sacrifice of speed u gain features that u couldnt do with the std stuff.

    if u wanna leave directv just because ur sony receiver wont work anymore what are u gonna do? Take it to dish and use it on their system? they will say the same thing that directv is saying. sorry that wont work on the current system but u can use this product instead

    The longer u wait the more stressful u will make the transition the more wrinkles u will get.
     
  12. Apr 1, 2013 #72 of 103
    SamC

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    Umm, not to belabor a point, because you really don't have one, but, every gereration of receiver (and I, unlike you, have owned them all) does "basic" functions like call up the guide or change channels faster.

    Get cable. Its 50s technology, will never improve, and is "simple".
     
  13. Apr 1, 2013 #73 of 103
    CCarncross

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    In reality, HD is standard basic service these days....wake up and smell the coffee.
     
  14. Apr 1, 2013 #74 of 103
    HoTat2

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    But again what real proof do you have that the current generation of D11 and D12 SD boxes are "SLOW" and "POS" in comparison to your old box beyond simply shouting these repeated emotional claims that they are?
     
  15. Apr 1, 2013 #75 of 103
    studechip

    studechip Godfather

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    What stuff that you don't want is in a D12 box? How do you know that it will be slower? How do you know it will be a POS?
     
  16. Apr 1, 2013 #76 of 103
    linuspbmo

    linuspbmo AllStar

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    I updated to all HD boxes within the last year. I left my old dish and LNB up with cables to two spare bedrooms and I kept several old Hughes boxes that I use when company comes for a few weeks a year. I just call in and activate the receiver when the bedrooms are in use. You can do that with owned boxes, you CANNOT do that with leased equipment. If they shut down the old boxes, I will have to get leased equipment that cannot be deactivated until needed, they would have to be returned. I'm not the only one that does this so we will be forced to pay the receiver charge full time or buy new equipment that we can turn on and off. Is there any workaround to this problem?
     
  17. Apr 1, 2013 #77 of 103
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    You can buy owned receivers.
     
  18. Apr 1, 2013 #78 of 103
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    It is possible to buy owned receivers, I would think especially a D11 or D12 SD receiver. But you do need to be careful when trying to do so.

    Find a receiver for sale, get the Receiver ID number (RID), then call the access card department at DirecTV. Have them confirm the receiver can be activated and used on your account if you buy it. You will need to obtain a new access card (cost about $20), so factor that into whatever you are willing to pay for the receiver.

    You can also buy an owned receiver directly from DirecTV, but the cost is significantly higher than the upfront cost to lease.

    Check the buy/sell/trade forum of this site.
     
  19. Apr 1, 2013 #79 of 103
    linuspbmo

    linuspbmo AllStar

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    I have 5 owned receivers but apparently I will need to throw them away soon. BTW I get e-mails from Directv all the time and I have never received one saying I would have to get new equipment. Oh well, nothing lasts forever, I guess I will have to jump through the hoops and try to find a owned receiver that will work for my part time needs. I just wish I could get a firm date.
     
  20. Apr 2, 2013 #80 of 103
    wcalifas254

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    You can still find them on ebay, just have to check the Receiver Id number at the Access Card dept. Theres's still legacy receivers that are owned hughes sd-hbh and hbh-sa that have APG guides, so the change will not affect those.
     

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