1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Direct tv comments on the hr-20

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jheda, Feb 8, 2007.

Thread Status:
Not open for further replies.
  1. Feb 8, 2007 #1 of 41
    jheda

    jheda DBSTalk Club Member

    1,363
    1
    Sep 19, 2006
    From http://www.tvpredictions.com/ See lead article on direct tv and hd/dvr's


    "That "software problems" with its HR20 HD DVR led to numerous returns and related issues in the fourth quarter. But DIRECTV CEO Chase Carey said the company believes that it has reconciled the problems..."

    I am not sure about reconciled, but I agree completely from my personal experience it is greatly improved over the 6 mos. I have had the unit, and they continue to work dilligintly on this product. However, I know others disagree. So i post for everyones reading pleasure.....
     
  2. Feb 8, 2007 #2 of 41
    jal

    jal Icon

    761
    0
    Mar 3, 2005
    Had another BSOD this morning. For me, this has not been fixed, not even close. Its far worse than it was before the series of software updates (and no, I didn't download 128 last night, but if a window opens up, I will try it).
     
  3. Feb 8, 2007 #3 of 41
    greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    Some of the numbers mentioned in that article raise some interesting questions in my mind about how widespread the HR20 problems are, specifically that "millions" have D* HD and/or DVR service. I doubt D* publicly publishes the number of HR20s in use -- does anyone know for sure? Or, in the alternative, does anyone have a sense of how many HR20 users there are?
     
  4. Feb 8, 2007 #4 of 41
    carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,473
    937
    Nov 15, 2005
    Seattle, WA
    I have seen previous reports that put the number of DirecTivo subscribers at something over 2 million. I have heard unofficial remarks that there are over 1 million R15's in service. All of those are "DVR service".

    The fact that many subscribers who have hi-def also have DVR's, and vice-versa, makes it impossible to extract any meaningful information from the statements made in that article, even if you already have a reasonably firm estimate of some of the numbers.

    Carl
     
  5. Feb 8, 2007 #5 of 41
    upnorth

    upnorth Godfather

    375
    0
    Jun 21, 2006
    Yes it would be interesting to know just how many HR20,s are out there.
    And just how widespread the HR20 problems are.
     
  6. Feb 8, 2007 #6 of 41
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
    0
    Oct 8, 2006
  7. Feb 8, 2007 #7 of 41
    gashog301

    gashog301 AllStar

    80
    0
    Sep 14, 2006
    I had my first one replaced this week(First unit installed 10-06). Overall I have been happy with this unit,I want to trade my HR10 in for another HR20 but im going to wait a few more months.
     
  8. Feb 8, 2007 #8 of 41
    westernamerican

    westernamerican Banned User

    143
    0
    Dec 14, 2006
    I am afraid that Mr. Carey is in a world of his own and not all the HR20 users live in that world like his...........
     
  9. Feb 8, 2007 #9 of 41
    uncrules

    uncrules Godfather

    345
    0
    Dec 20, 2005
    I'm happy with mine. I have had to RBR a few times but I have never had a missed recording or a recorded program disappear. I've had mine since early January.
     
  10. greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    I have seen and participated in the survey, and I think it is very useful and informative. But, statistically speaking, I'm not convinced it is a representative sample of HR20 users out there (I'm not saying it isn't, just that I don't think it is reasonable to assume that it is).

    Before that survey's utility can really be assessed I think one would need to know, among other data elements, the total number of users. I suspect (but can't and don't intend to try to prove) that a large percentage of HR20 users are neither aware of this site or the survey, and it is quite possible that the percentage of users who monitor or found their way to this forum because of problems is greater than the percentage of the overall user population with problems (seems like a lot of people find their way here initially because they had a problem).

    That said, even if the survey data isn't verifiable, a near-20% reported return rate out of 770+ reporters is shocking and reflects some very real problems. It just makes my initial question all the more important to me: how many HR20s are in use?
     
  11. bwaldron

    bwaldron Impossible Dreamer

    5,525
    0
    Oct 24, 2005
    Gee, you think? :)

    Still, just addressing the problems in public is significant, even if couched in corporate-speak and more optimistic about progress than might be warranted. D* clearly knows there are issues, the investor community knows it, and D* is addressing it. That's all to the good.
     
  12. jheda

    jheda DBSTalk Club Member

    1,363
    1
    Sep 19, 2006
    Agreed, my across the everglades friend :)
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    There is a lot more to "has it been replaced"

    If the same question was asked of me, with regards to my HR10-250... I had it replaced 3 times, before I gave up and found my own solution. But that was nearly 2 years ago.

    As for the HR20...
    When did you have it replaced? And Why? And By who's recommendation?

    All factor into it... the "value" of that 18% number.
     
  14. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    As they are largely leased, the recommendation would have come from D* themselves, would it not?
    Define "value" as you've used it. Remember also that unless someone is registered under multiple handles, they only get one vote even though they may have returned three or more units.

    A product can be no better than its technical support.
     
  15. greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    The survey is certainly informative, but it is not scientific. There are many data elements missing that make it impossible to take statistically valid conclusions from it.

    Earl, do you have sense of the total number of HR20 units in D* service?
     
  16. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005

    As for the recommendations: Yes, probably by CSRs... but as many of know, if you reboot it.. and it still has a problem.. the CSRs replace it.

    Even if it was for something not hardware related.
    I ment it more of an analysis of the "determination" process that if it was a hardware vs software issue.... as Hardware issues are the only ones that really should be "replaced".

    As for "value"...

    Some of the things I would be intrested in seeing is: when you returned it, and for what reason. If it was during the first few months, when frankly the software was a LOT more problimatic then it is today.... Or was it more recently (aka, trying to evaluate the software version/return period), and see if that trend is going down as newer software versions have been released.

    Why it was it returned... What was wrong with the 2nd, 3rd, 4th... ect.
    Where other things investigated between those (aka multiswitches, dishes, cables).

    Aka... braking down that 18% number, between:
    Hardware - HR20 issues
    Software - HR20 issues
    Other technical issues (Switches, dishes, cables)
    Technical Support: CSRs not knowing the system well enough, and replacing units that really didn't need to be replaced

    And so on.
     
  17. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    I have not heard a number lately...
    Best answer I could give you is "a lot".
     
  18. bwaldron

    bwaldron Impossible Dreamer

    5,525
    0
    Oct 24, 2005
    I really do think that is a big factor. I find it hard to believe that over 10% of units have hardware issues requiring replacement. If it's software, then replacement isn't needed. But it's an easy "fix" for a CSR.
     
  19. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    Not so, it was quite easy to complete the survey multiple times. Access the survey from a different computer, clear your cookies, use 2 different browsers (ie and firefox) or, if I recall, just simply close your active browsers to clear the session cache....

    I only participated once from work, but when I tried to reaccess from home, I got a fresh input screen as well as when I tried another day at work.

    The survey required no special user authentication, much less proof that you owned an HR20. So the results, while interesting, are probably statistically meaningless due to a high margin of error....
     
  20. greenwave

    greenwave Legend

    213
    0
    Oct 23, 2006
    So now I am playing the "let's see if we can squeeze more info out of Earl" game!

    Can you work with these categories?

    1-2000 HR20s = "some"
    2001-10,000 HR20s = "and THEN some"
    10,001-50,000 HR20s = "a lot"
    50,000-100,000 HR20s = "a WHOLE lot"
    100,000-500,000 HR20s = "a ton"
    500,000+ HR20s = "seriously, there are bucket loads of HR20s out there"
     
Thread Status:
Not open for further replies.

Share This Page