I would not suggest that anyone should switch to direct TV. I recently experienced the worst customer service and this was towards a prospective customer. I had every intention of moving from my current service provider to DTV. they transferred me through 7 different departments until I finally gave up and decided to take my business elsewhere. it left a horrible taste in my mouth. all the reps that I dealt with were not knowledgeable about their products and kept contradicting each other this also included the three managers I spoke to from Sales, Cust Svc and Billing??? what kind of sham house are they running!!