"40-Foot Ladder" notes are routinely ignored, for the reasons given above (cost, 2-man crew, and the fact that they are supposed to be CUSTOM LABOR!), but also because 80+% of the time, the note on the account is bogus. I've gone to 1-story houses that were listed as "40-Foot Ladder"! When I asked the customer, he said, "the girl asked me about the roof, so I told her it was pretty tall." Given the high rate of unneeded requests for tall ladders, and the fact that DirecTV pushes the HSPs to do this work for free now, it simply isn't cost-effective to do it any other way than how it is done today. No one wants to pay for custom labor, and no one wants a higher monthly bill, so cuts happen where they aren't as noticable. This is one of those areas. If you want this work (which is really custom work done for free) done on your schedule, hire a local sat company and pay them directly. Then you'll have much more control. Otherwise, this is the norm for DirecTV. No one likes it, but it is what it is.