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DirectTV Techs: Policy Makes Lying Part Of Job

Discussion in 'DIRECTV General Discussion' started by junki, May 1, 2006.

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  1. Jan 2, 2008 #161 of 177
    Marshmallow

    Marshmallow Cool Member

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    Talking with techs on a regular basis i can tell you, from what they have said they only get charged if they tell D* that it is connected and it is not. So they dont have to connect it, (D* prefers it for IPPV) they just have to correctly inform the activating csr as to wether or not it is.
     
  2. Jan 2, 2008 #162 of 177
    slimline

    slimline Legend

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    Oct 29, 2007
    hit it on the nose
     
  3. Jan 3, 2008 #163 of 177
    mikbro

    mikbro Legend

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    I have to disagree...

    In my case I signed up for Directv on Directv's website... bought a DirecTV Hr-21 and scheduled Directv installation on Directv's website.

    The installer that comes out installs my Directv satellite dish and receiver.

    (Bold added for, well, emphasis :))

    In my case my install was pretty painless (converting from Dish, very little for the installer to do). Now, I am a pretty savvy consumer and I now that the installer that came out was not a "direct" employee of Directv - however the average consumer may not and should not have to make that distinction.

    Ultimately the buck stops w/DirecTV - I am paying x $ to DirecTV for installation and service, and DirecTV is accountable for the actions and quality of the folks they send to me on their behalf.
     
  4. Jan 3, 2008 #164 of 177
    CJTE

    CJTE Hall Of Fame

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    Im trying to read before responding, because these questions may have already been answered, but based on the first link I read (http://www.local6.com/money/9142100/detail.html), It looks like the install company is Mastec, and I dont beleive this $5 kickback is a nationwide thing. Atleast, nobody that I've talked to at Ironwood (who I've had good experiences with repeatedly) has mentioned it.

    //

    SO Now I've made it to page 3, and im still reading, but I wanted to point out.
    Phone lines have 3 major purposes for DirecTV
    1) Interactive services (primarily pay-per-views, a phone line is required so that the receiver can may a call back to DirecTV, so that it can report any PPV purchases, and be cleared for more PPV purchases); Unless you have a tivo which "requires" a daily call for who-knows-what
    2) Regional Sports. Without a phone line connected to your receiver, you may notice that you're blacked out from some games that you otherwise wouldnt be. I dont know why that is... I really dont, but, it is.
    3) "Mirror fraud". Having leased receivers activated to one account in multiple homes. If you've a couple receivers on your account, DirecTV may use the phone line to track where your receivers are. Thats how people get busted for (what I beleive is known as) "Signal Theft". One guy has 25 receivers on his account, he keeps 3, and installs the rest into his neighbors homes, then charges his neighbors for service...

    //

    Holy Beegezus! I just found where Earl said "The year is 2006" and I looked and sure enough, 06-30-06, this thread is old!

    For someone who is throwing around accusations (which I didnt quote), you sure are one to speak... Phone lines are "required" to be hooked up to each receiver, not just the primary... and not within any 25 feet. I also enjoy that a D* rep for a local retailer, AKA, a sales person for a local retailer that was in the electronics dept where the D* receivers are... Kinda like the installers are not DirecTV installers, rather they are subcontracted by DirecTV, sometimes they are even subcontracted by DirecTV's subcontractors!

    I've had a guy in his maroon toyota pickup with a DirecTV magnet on the door, and I've had the guy with the Chevy Astro van wrapped with the DirecTV logo and the word 'Ironwood HSP' going across the side, and I've had the guy with the Ford E350 wrapped with DirecTV, wearing a blue flannel DirecTV shirt, all show up at my house within a months time. (I will say that calling the local Ironwood office I was able to track all 3 of these guys, even though I was sure the last guy was a DirecTV employee, not an Ironwood employee.)
    The first one offered to do whatever it would take to get extra money... He tried to charge me for the multiswitch, etc etc etc... The latter two were alot better.

    Yea, I forgot my point...
    Anyway, As previously stated, phone lines are not required for the primary operation of a DirecTV receiver (except Tivo's, which may/may not cease functioning after 30 days if it hasnt made a call back). That doesnt mean DirecTV doesnt want you to have them hooked up if at all possible.
     
  5. Jan 3, 2008 #165 of 177
    JLucPicard

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    Don't ya just love when someone dredges up a year and a half old thread? :nono2:
     
  6. Jan 3, 2008 #166 of 177
    DCFSCAZARES

    DCFSCAZARES AllStar

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    Dec 4, 2006
    My receivers are not connected to a phone line and I have never had any problems. Earl, "are you sure you are not employed by Directv?" Maybe 10 years ago a phone line was probably necessary....technology has gone a long way and I very much doubt that a phone line is still needed.....What is the real motive here? If we could obtain a PPV movie or whatever through the internet...Why aggressively force customers to hook up their receivers to a phone line...Does not make any sense... Therefore, I will continue to keep my receivers phone line free.
     
  7. Jan 3, 2008 #167 of 177
    Annihilator31

    Annihilator31 Legend

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    Nov 21, 2006
    You got that right! Landlines are becoming a thing of the past, it's time dtv woke up to that small fact.
     
  8. Jan 4, 2008 #168 of 177
    harsh

    harsh Beware the Attack Basset

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    The phone line is in place for the same reason that it has always been in place: to keep subscribers honest about their commitment to keep all of their receivers in one and only one household.

    It remains the only technology that can reasonably be expected to rat out a receiver that isn't where it is supposed to be even though VOIP is making it less certain.
     
  9. Jan 4, 2008 #169 of 177
    harsh

    harsh Beware the Attack Basset

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    Until such time that all DIRECTV receivers can otherwise report that they are where they are supposed to be, the phone line is the only viable option to ascertain the location of a receiver.
     
  10. Jan 4, 2008 #170 of 177
    Annihilator31

    Annihilator31 Legend

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    I fully understand your point and I agree with keeping track of receivers in the correct houses. Every year more and more people do away with thier landline and go cell phone or viop only, so whats going to happen when the vast majority are in this catagory? And for the person who said that techs should install phone lines in homes that don't have phone service, you are just retarded. If a customer has a phone jack close enough that the supplied cord can reach, I always hook it up. If a customer wants a jack installed, I am more than willing and capable for a charge to install one. However, there are many new techs out there who have no business touching phone systems. We are satellite tech's not phone techs, electricians, or even plumbers. In the end it's just one more thing for customers to blame problems on Directv and thier techs. Next thing you know you'll have some moron saying we should install an electrical outlet were the customer wants thier tv if one is not available and do it for free.
     
  11. Jan 4, 2008 #171 of 177
    highheater

    highheater Legend

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    Aug 30, 2006
    So let me get this straight ... If my household has NO landline ...

    Direct TV cannot be installed at my home ???
     
  12. Jan 4, 2008 #172 of 177
    JLucPicard

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    First of all, realize that this thread was dredged up after a year and a half of dormancy. The newer DirecTV receivers, especially, have no trouble not having a landline connected to them (you lose a few features like caller-id and remote ordering of PPVs). There are a large number of people who have no phione connected and have no problems at all.
     
  13. Jan 4, 2008 #173 of 177
    starsfan09

    starsfan09 New Member

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    Jan 4, 2008
    So help me out please! - I had DTV installed one day ago. I do not have a phone jack located near by, but do have a wireless internet in my home - what do I need to do to connect my internet/VOIP to the receiver - The tech suggested a wireless device so I could plug a ethernet cable to the receiver, but was not clear that it was a requirement (i have since read the whole contract) from reading these threads - i guess I need to do this???

    Thanks
     
  14. Jan 4, 2008 #174 of 177
    houskamp

    houskamp Active Member

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    http://www.dbstalk.com/showthread.php?t=74426
     
  15. Jan 4, 2008 #175 of 177
    starsfan09

    starsfan09 New Member

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    Jan 4, 2008
  16. Jan 4, 2008 #176 of 177
    techstar25

    techstar25 New Member

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    Nov 26, 2007
    Just before I got my directv installed, I saw all this stuff on the forum about it requiring a phone, and the "blacked out sports" thing worried me.

    However when the installer arrived, he came in, did his job and finished up with no mention of a phone line. I said to him "Don't I, um, need a phone line for it to work?" He said no, it's only for ordering ppv's and that's just as easy to do on the website.

    I have not had a problem with sports being blacked out, and I don't order ppv's anyway.

    I'm not in Orlando (like the Local6 article about Mastec), but I am the next county over.
     
  17. Tech 9

    Tech 9 New Member

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    Feb 12, 2008

    Here is an idea for policy change: How about having whomever the customer purchases their system from, inform the customer them that they must have a phone line located and or installed prior to the technician arriving to install the system. And that there is an extra charge if the tech has to perform the task of installing a not existing connection. I.E. wall fishing drilling holes etc.

    Since this seems to be an issue, if it is in the "customers contract" and has been explain to the customer, then they obviously know when the tech arrives.

    With that being said the tech is then not put in a position to sell the customer something they obviously do not want.

    1. Explain to the customer the importance of having the phone line connected, if they do not wish to have the tech do the work and pay for it, then the tech should not be held responsible.

    2. document this information on your work order.

    3. Wait for your company to back charge you

    4. contact a lawyer

    P.S. - "tech to tech" pray that the customer has a phone connection in every room right next to were they wish to have their receiver installed. LoL, right.
     
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