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DirecTV $100 Gift Card?

Discussion in 'DIRECTV General Discussion' started by adam1115, Jan 6, 2010.

  1. Jan 6, 2010 #1 of 30
    adam1115

    adam1115 Godfather

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    Dec 16, 2003
    Is there something special you have to do to get it? They advertised $100 Visa Gift Card for new customers if you sign up for autopay, never got it....
     
  2. Jan 6, 2010 #2 of 30
    RACJ2

    RACJ2 Hall Of Fame

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    Hmmm, maybe sign up for autopay? You have to order the Choice package or higher and enroll in autopay at the time of the order, that's all that the disclaimer stated.

     
  3. Jan 6, 2010 #3 of 30
    Justin23

    Justin23 Hall Of Fame

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    Did you sign up for service through the D* website? I think it was an online-only special deal...
     
  4. Jan 6, 2010 #4 of 30
    Shades228

    Shades228 DaBears

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    Mar 18, 2008
    You had to sign up with that promotion at the time of the order. If it was not done you are not eligible to receive it. Check your order confirmation letter and see if you signed up for it.

    You can also check at directv.com/rebates and see if it's listed under your rebates. If it's not there then you didn't get signed up for it.
     
  5. Jan 6, 2010 #5 of 30
    adam1115

    adam1115 Godfather

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    Yes, we are. We enrolled when we ordered on the website.

    Yes.

    I did.

    It isn't.
     
  6. Jan 6, 2010 #6 of 30
    RACJ2

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    Either call or email customer service and see if they show that you are going to get it. May take some time for them to mail it to you.
     
  7. Jan 7, 2010 #7 of 30
    adam1115

    adam1115 Godfather

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    Well yea, I did, and I wasn't on our account... that's why I posted here.. :p

    I had my wife call, you have to be with them 2 months (and 2 payments) to get it.
     
  8. Jan 7, 2010 #8 of 30
    RACJ2

    RACJ2 Hall Of Fame

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    Not sure if you have met the 2 payment requirement yet. If you have met all the original requirements and feel you should get the Visa prepaid card, here is one last suggestion. You can email Ellen Flilipiak ellen.filipiak@directv.com. She has help resolve several valid issues for other subscribers.
     
  9. Jan 7, 2010 #9 of 30
    four32i

    four32i New Member

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    Dec 18, 2009
    Check your rebates page. (directv.com/rebate)

    I checked mine a couple days ago, and saw my Giftcard at the "pending status"
     
  10. Laker44

    Laker44 Godfather

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    Jun 18, 2008
    I did everything that's required 2 years ago.I am still waiting for my gift card.
    I have looked online,have no rebates listed.
     
  11. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    Still nothing. They said it's after you've had service for two months. Two months was on 2/6, still nothing on the rebate site.

    Guess we'll be calling again.
     
  12. Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    You say you signed up for it but again if it's not on the order confirmation email you didn't get signed up for it. Not everyone was allowed to offer that so depending on who you went through they might not have had the option.
     
  13. BKC

    BKC Icon

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    Dec 12, 2007
    You will probably have to hound the heck out of them, I did. Use email instead of calling so you don't run into the old "I don't see anything on your account" deal.
     
  14. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    That's EXACTLY what they told us!

    I'd file a BBB complaint but judging by their F rating they don't care.

    They have a support email?
     
  15. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    It was ONLINE, it said "Get a $100 gift card if you sign up for auto bill pay" and I clicked and and signed up for online bill pay.

    I don't know how I could of signed up wrong.

    This is what I signed up for:

    [​IMG]
     
  16. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    I used the contact form on their site and got this response-

    Response (Aubrey S.) - 02/16/2010 03:18 PM
    Dear Mr. 1115,

    Thanks for taking the time to write us.

    I see you recently activated service and I would like to let you know that we appreciate your business.

    I'm sorry to hear about the issues you're experiencing in trying to get your $100 Visa Card. I have forwarded your information to our management for special handling.

    We appreciate your continued patience and understanding.

    Sincerely,

    Aubrey S.
    DIRECTV Customer Service

    Seems promising. Hopefully they will resolve it. Thanks for the advice BKC!
     
  17. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    They claim this is escalated and that I'll receive a response by next week. DirecTV has a pretty big local presence in Colorado. I'm planning to file a small claims lawsuit including court costs. I plan to post the documents online to reveal the ridiculous tactics they take to renege on their 'offers'.
     
  18. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    You might want to read your service agreement first. You're bound by arbitration.
     
  19. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    Oh... that's perfect. But fine, I can do arbitration.
     
  20. idigg

    idigg Legend

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    May 8, 2008
    Dude, give them at least 30 days after your 2 month period for it to show up on the rebate site or the DirecTV system when you call, geez. Like others have said, use the support email so you have a paper trail, you will get eventually.
     

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