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DirecTV 771A error

Discussion in 'DIRECTV Installation/MDU Discussion' started by bayarea13, Jun 14, 2012.

  1. bayarea13

    bayarea13 New Member

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    Jun 14, 2012
    I moved out of my place and moved back in two weeks later - girlfriend issue, don't ask :)

    I hooked my DVR back up just like it was. Getting the 771A error. I called DirecTV and they don't have an appt till monday. I'm trying the watch the NBA finals. HELP!!

    They told me that the SWM must be in the exact same place as it was. It's like 3ft away. Doesn't make a ton of sense to me. System will not find the satellite. All the same cords, boxes, equipment, dish, etc... Any help would be appreciated....
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Check where the power supply is and is it powered up
     
  3. bayarea13

    bayarea13 New Member

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    Jun 14, 2012
    Cable from wall to SWM
    Out from SWM to receiver
    SWM is powered (green light)
     
  4. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Dumb question"
    Are you sure you're connected to the SAT #1 input?
     
  5. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    Are you certain the power inserter is connected to the exact same coax line as before?
     
  6. adamson

    adamson Godfather

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    Florida
    Yes why does this have to be such a procedure. If my receivers are not booted up in a specific sequence one of my HR'24s gets this. This receiver cannot be number three on powering up ever. Seems brief power outages have caused me issues on this too.

    What can be done??
     
  7. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Count the number of tuners you have. If you have more than 8 on an SWM system, without a SWM16 multiswitch, the last box you boot, or first box you reboot, will not have any available channels.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    List all your hardware and it might become obvious.
    I've lost power many times and don't need to do anything when it comes back, but then I've never connected more than eight tuners to a SWiM output.
     
  9. adamson

    adamson Godfather

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    Nov 9, 2007
    Florida
    6 tuners ...3 HR'24s

    green spliitter in attic has 3 or 4 outs.
     
  10. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Only thing I could suggest would be to re-run satellite setup on the HR24 that is giving you this problem, as well as checking the coax pigtail and connector to make sure it is tight, and sticking out far enough.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Should check that the splitter has all used ports terminated.

    Another thing to look at is what the receiver giving problems shows under the signal level screens for the SWM.
    #1 is the guide
    #2-9 are the SWiM tuner channels, and for each one in use, a zero will be displayed.
    If ALL receivers are on this screen, they've freed up their channels and so no zeros should be displayed.
    As each receiver exits the setup menu, a zero or 2 will be displayed on the other receivers still on the screen.
     
  12. Alan Gordon

    Alan Gordon Chancellor

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    Dawson, Georgia
    Do you have SWiM?

    If so, what kind?!

    ~Alan
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Does it matter? Six tuners shouldn't be an issue.
     
  14. Alan Gordon

    Alan Gordon Chancellor

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    Dawson, Georgia
    Curiosity... nothing more.

    Both posters' problems reminds me of the problem I was having last year. It ended up being either a cable or connector issue.

    ~Alan
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The SWM screen might show if that's the problem.
     
  16. adamson

    adamson Godfather

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    Florida
    Brief power blip here and I just got home...all three dvr's rebooted and of course the one in the livingroom "searching for signal on satellite in 2". Now I have to reboot all in a sequence to get them all working together. I put up with this over the winter but no more can I do this. It is rainy season and I will have many power blips to come.

    Why will the livingroom receiver work when I boot them up in sequence? It cannot be 3rd booted up or booting at the same time after a power blip...it will give me the above issue. This is insane!! lol.

    Directv will be coming Tuesday afternoon...gee how to explain this.
     
  17. adamson

    adamson Godfather

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    Florida
    Also cannot run satellite setup as it fails when this receiver is in this state.
     
  18. dielray

    dielray Legend

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    The most likely situation is that you have RG59, bad connectors, or a very long line to the living room causing frequency roll offs. Do as VOS said and bring each receiver to the signal meter screen on SWM. If I'm right, the living room will only have good signal on the first few channels.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Another thing could be a CATV splitter that is rolling off on the higher frequencies, but "in any case" using the SAT/SWM screen to get an idea of what the signals are is the first step.
     
  20. adamson

    adamson Godfather

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    Nov 9, 2007
    Florida
    No RG59 here all RG6...I did total resets and ran satellite set up on each dvr. I see a lot of red X's this time on all 3 HR's. I had this issue with that Living Room receiver prior to tropical storm Beryl, bad lightning strike during Beryl and now it seems there has been damage to the lnb besides my tv's HDMI port being fried.

    I still feel my dish was what was hit by the strike...or a stray volt obviously because nothing is like burned up.

    All cabling is new, with 3 total hook ups. Power inserter is closest to dish run wise in a bedroom with ineternet broadband adapter and wireless/wired gateway.
     

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