I had a terrible experience getting my new hd dish installed. On the third appt. someone finally showed up. After over 3 hours he told us the new dvr was hooked up and the old dvr was now hooked up to the bedroom tv. He said everything was working. Well not 2 minutes after he left we discovered that neither tv was getting reception. The main tv had no sound and the remote didn't work. After 30 minutes on the phone with Directv tech support they said I needed the installer to come back out. I phoned Ironwood Communications and they tried to call the installer but he didn't answer the phone. They said a supervisor would call me back-- well that was on Monday. Nobody has bothered to phone me back as of yet. As far as they are concerned I have NO television, but they don't seem to be too worried about it. My husband figured out the installer failed to install the hdmi cable and he also had some of the cables crossed so we were able to correct the problem. Cables for the bedroom tv were backwards too. I cannot believe that Ironwood has never even bothered to phone me back to correct this. I simply cannot fathom the terrible customer service I've been given by both Directv and Ironwood. After three promises for a credit on my bill for all these problems the fourth guy "promised" the credit would show up. They put the credits on, but somehow they later fall off. There are no supervisors or people to escalate the problems too. I just don't get it. How do they get away with this. You'd think if Ironwood was under the impression neither of my tvs were working that they'd call right away or send some back out. What is going on? It's boggling my mind the complete disregard for customer satisfaction. Is there anyone out there at Directv who actually cares? They all act sorry, but I can feel my complaints are falling on deaf ears. I'm so angry.