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Directv cannot acctivate new sony rvu tv's

Discussion in 'DIRECTV Connected Home' started by brianuct, May 11, 2013.

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  1. brianuct

    brianuct New Member

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    May 11, 2013
    charlotte
    I picked up a new Sony RVU Tv to connect up to my genie. While samsung has been the only compatable tv for some time, Sony now has some 2013 model. I plugged it up, updated my software and registered as a client. I was then prompted to call directv.
    So the Tech support superviser says that sony is not even in the pull down menu to allow them to activate it. It is not compatable. Even though the model is listed on the directv site as compatable. So be careful if you sell or plan to use the new sony r series! It does not work right now.
     
  2. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    Get them to send you a client box for free until the Sony is available.
     
  3. gov

    gov Legend

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    Jan 11, 2013
    Excellent suggestion there, but even in cases where folks have relied on specific information from D* to their detriment, D* is not always eager to step up to the plate.

    Not how I would run my company, but it's a free market, and they can do what they want.

    (and this applies to all other TV providers too)
     
  4. studechip

    studechip Godfather

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    brianuct, you should contact the office of the president and tell them what is going on. The email address is ellen.filipiak@directv.com
     
  5. spartanstew

    spartanstew Dry as a bone

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    I don't believe Ellen is, or ever has been, the President of D*
     
  6. RAD

    RAD DIRECTV A-Team

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    Dripping...
    +1 on the contact Ellen's office so they can fix the disconnect between the website and their internal system.

    You could also just lie and say you have a Samsung and see if that works.
     
  7. trh

    trh This Space for Sale

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    NE FL
    True, but when you call them or they call you, they identify themselves as calling from the office of the president.
     
  8. Scott Kocourek

    Scott Kocourek Well-Known Member

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    There is no need to contact anyone, thanks to this thread, those that need to know of this issue have been made aware. :)
     
  9. gov

    gov Legend

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    Jan 11, 2013
    I always mix them up, was that omniscience, or omnipotence there ?


    !rolling
     
  10. brianuct

    brianuct New Member

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    May 11, 2013
    charlotte
    I had 2 of the tv's I purchased. I asked if I could get 2 client boxes until it's all hashed out. The Tech said "Sure, for $99 each and 49.99 installation". Not what I expected as a 10 yr customer paying $200 a month.
     
  11. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    You either must either have a lot of receivers or subscribe to all of the premium sport packages to be paying so much a month…
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I'd be happy with a $200 monthly bill.

    Rich
     
  13. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    So wait, a $200.00 DirecTV bill is considered "normal"?

    I figure, Premium package is $115, 6 boxes is $30.00 ARS fee $25.00 + taxes, ~$190. obviously there are discounts on this example. This is why is hard to believe that a $200+ a month is normal
     
  14. brianuct

    brianuct New Member

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    May 11, 2013
    charlotte
    All channels, lots of boxes
    Does anyone know who I could contact to try and get this resolved? I really dont want to ship the tv's back.
     
  15. trh

    trh This Space for Sale

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    If no one on the phone can solve this, post #4 is your best bet.
     
  16. tc3400

    tc3400 Mentor

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    Jun 17, 2006
    They have not gotten my Samsung to work either. They say it needs a deca, but those on line say they don't. Their
    sending someone next week to look at it.
     
  17. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    According to scott on post #8, is being worked on.
     
  18. trh

    trh This Space for Sale

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    NE FL
    Same people working this as is working on the Andoid app?
     
  19. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Who said anybody was working on the Android app? lol
     
  20. Rockon

    Rockon New Member

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    May 16, 2013
    NC
    I have the new Sony 550 and spent an hour on phone with tech support. They have not updated their software to add the Sony as a drop down choice for the phone support team to complete the activation if the virtual client. I have a tech coming to the house on a service call Friday to complete the setup. Was told he is the RVU expert and that he has to 'do something' to my TV to activate the virtual client locally. I'll post if it is successful.
     

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