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DirecTV cheats!

Discussion in 'DIRECTV General Discussion' started by timothyjb, Jun 5, 2008.

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  1. Jun 5, 2008 #1 of 54
    timothyjb

    timothyjb New Member

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    I just called to cancel my directv account and they claimed I was "commited" till Jan because I upgraded my dvr. What happened was, my Tivo broke and all they had to replace it with was their own piece of junk dvr and I never signed the agreement that the installer dropped off. Someone tell me how I can be commited to an agreement I never signed.

    Cheaters!
     
  2. Jun 5, 2008 #2 of 54
    Sharkie_Fan

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    You activated the box, which basically means you agreed to their terms of service.
     
  3. Jun 5, 2008 #3 of 54
    gfrang

    gfrang Hall Of Fame

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    I herd it was automatic once you activate a receiver. You can aways pay early termination fee.
     
  4. Jun 5, 2008 #4 of 54
    Ken S

    Ken S RIP

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    If what you say is true and you didn't agree to an extension then cancel your account and if they charge any kind of fee to your credit card you can refute that charge. The credit card company will require they show proof of your agreement to the charge.
    If the DirecTV receiver that broke was a leased model you can also refer to their website where they state replacements of leased receivers are free.
     
  5. Jun 5, 2008 #5 of 54
    Sharkie_Fan

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    I think most (all?) of the Tivo boxes were owned, weren't they?

    To the OP.... how long ago did you get the new receiver? If you're only on the hook until January, does that mean you got it 16 months ago? It should have been a 24 month commitment, I believe.
     
  6. Jun 5, 2008 #6 of 54
    rudeney

    rudeney Hall Of Fame

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    If you don’t pay the ETF, including through a dispute with your credit card, D* will turn it over to collections and indicate it on your credit report. At that point, you can take them to court (before that, you’d be bound by the arbitration agreement). If you are willing to put in the effort, and front the legal expenses, it is likely you can get out of the contract and end up with a clean credit report.

    Instead of all that, why not just call D* and calmly explain your problems. Tell them that you are very dissatisfied with this situation, but that you are otherwise a happy customer and want to continue service. Ask nicely to be compensated for your troubles. If you don’t get what you want, ask for a supervisor or a specialist that can give you what you want. You may have to invest some effort, but you will likely get something for your troubles.
     
  7. Jun 5, 2008 #7 of 54
    boba

    boba Hall Of Fame

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    They aren't cheaters you are just ignorant of your agreement and because you didn't sign it makes no difference you activated the receiver so you tacitly accepted the conditions.:) :) :)
     
  8. Jun 5, 2008 #8 of 54
    dbsfreak

    dbsfreak Cool Member

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    Well Directv has a way of not letting a person know of how much an etf fee will be when you activate a receiver also. They are thieves above thieves. The only reason they are in business with so many subs is because of the contracts.

    Do like I am doing save up the money and dump them for cable."The land of no contracts and FAIR business practices"

    P.S. I am no longer a dbs freak!
     
  9. Jun 5, 2008 #9 of 54
    spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Me thinks this is a hit and run post anyway, so replies aren't really necessary.
     
  10. dbsfreak

    dbsfreak Cool Member

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    Apr 25, 2008

    Are you a Directv loyalist? Sounds like it to me!
     
  11. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    How could that post lead you to believe anything about my thoughts regarding D*?
     
  12. dbsfreak

    dbsfreak Cool Member

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    Apr 25, 2008

    because you are silent on the issue instead of making a point?
     
  13. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    I thought my point was clear. Let me try and rephrase it for those that are having difficulty grasping it.

    As happens many times, the OP registered just to make a comment. Over the next couple of days, many people will offer advice or make additional comments. However, the OP will probably never return to read them or find the answers to his questions.

    Understand now, or should I try again for you?
     
  14. paulsown

    paulsown Legend

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    Sep 18, 2007
    Oh no, here we go again.......
     
  15. dbsfreak

    dbsfreak Cool Member

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    Apr 25, 2008
    That is not making a point about what the post is about.
    Either your for D* or against them?

    There is no way to know for sure if the OP will return or not.
     
  16. spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    For D* or against D*? What is this a football game?

    You're for or against every product in your home and every company you do business with? I'll let you take it from here, but try and keep an even keel in lifer and you'll end up much happier.
     
  17. dbsfreak

    dbsfreak Cool Member

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    Apr 25, 2008
    Well I am for fair business policy which Directv clearly does not have.
     
  18. ycebar

    ycebar Legend

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    D* has treated me fair for the five years Ive had them
     
  19. PAJeep

    PAJeep Legend

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    Mar 8, 2008
    Where I'm from if you have cable "It's the land of 2 year commitments and then a $50 price hike"

    Grass isn't always greener on the other side.
     
  20. dbsfreak

    dbsfreak Cool Member

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    Apr 25, 2008
    That is great for you. The thing is Directv is not at all truthful with respect to thier contracts. I hear stories like this ALL the time. Its not just poster fluff. I have a respect for the OP because I have also been misconcepted by Directv.

    They had the Nerve to call me and ask if I would reccommend Directv it was a real hard No. I feel for those that have been lied to etc. The contracts should be outlawed unless the patron is given FULL Knowledge in Lay Mans Trems.We are not all Lawyers etc. The thing Directv does is put everything in the LEGAL TALK FINE PRINT. Instead of being upfront with the customer.

    They Know they can do this and get away with it and sadly they do. I suggest people contact the FCC about their UNFAIR Practices.
     
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