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directv.com or local installer??

Discussion in 'DIRECTV Installation/MDU Discussion' started by zimm0who0net, Dec 27, 2011.

  1. Jodean

    Jodean Icon

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    Jul 17, 2010
    None of my work has needed "cleaned up" I should know as I dont get backcharged.....

    No you read it all wrong....i said that IF for some reason you get some crap installer, which really shouldnt happen unless maybe you went online and found some retailer.....if they have a store front and are paying big bucks for the lease at this store, you really think they want everyone coming by to complain about their installers? No, you may have to at least judge the retailer before checking for an install......you DO have to do some amount of work like open your eyes....if you cant handle that, well then you are stuck to settle for old beat up equipment and live with the slowness factor of it.

    I have NEVER had a customer complain to the office about my install work, NEVER!! And all customers get my number, and the office number.
     
  2. Jodean

    Jodean Icon

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    Jul 17, 2010
    The local best buy hires O&O

    The local Karls electronics hires O&O

    Sales outside our state, we even hire O&O
     
  3. zimm0who0net

    zimm0who0net Legend

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    Aug 27, 2002
    Thanks to everyone.

    I went to Best Buy to ask some questions. They apparently would give me the same deal as online, plus a $50 Best Buy gift card. That was enticing. However, they were not sure about the "referral" discount. After asking around I started getting a bad feeling that the guy didn't really know what he was talking about, and was just saying things to get me to sign up, so I've decided to just go with DirecTV directly.

    Regardless of who does the installation, I plan on being here and watching like a hawk what actually happens.
     
  4. ndole

    ndole Problem Solver

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    Aug 26, 2009
    It's good to be informed about what the installation is supposed to be. Some things are productive on the part of an informed customer. An informed customer can 'check in', and doesn't need to hover over the guys shoulder (which can come off as abrasive or annoying, after all he's just doing his job).

    Some things to pay attention to:

    -The technician should have an ID badge, with a photo and SBCA certification number.

    -You should be asked to sign a pre-work approval form that lists all of the installation related work that the technician will have to perform in your home.

    -You should see a place outside where the splitter, ground block, or multiswitch is grounded with a green wire to an NEC approved ground source.

    -Make sure that you fully understand how to use your new Directv system. The books are there for reference, the technician should be trained on how to fully educate you on how to use your new system.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Don't you get to charge more, when the customer "helps"? :lol:
     
  6. ndole

    ndole Problem Solver

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    Aug 26, 2009
    Only when he/she helps try to do their own upgrade :lol:

    "Customer Caused" :hurah:
     
  7. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    I had to help my guy hook up the SWM16 and he still got it wrong so with HDTVFAN0001 on the phone and myself we figured out what he had done wrong and corrected it.

    He didn't even know it took about 10 minutes for the Status Display to Fully Populate with all 7 of my DVRs.

    I didn't charge him a dime and he was very thankful as he had Never done a SWM/DECA/MRV Install before but we got it done finally.
     
  8. rrdirectsr

    rrdirectsr Legend

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    Jan 30, 2011
    Not saying any problems with your setups but I find a lot of the times customers simply don't call to complain until upwards of a year afterwards and by that time it costs to fix. In my opinion it's always better to get it done thru a HSP so at least the field service request policy can be utilized instead of relying on a retailer to fix their mistakes.
     
  9. rrdirectsr

    rrdirectsr Legend

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    Jan 30, 2011
    Furthermore it seems that independant retailers sometimes fail to follow important processes such as installing bb decas if customer intends to get internet but don't have internet yet. These are important processes that save customer's time and money in the future.
     
  10. Jodean

    Jodean Icon

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    Jul 17, 2010
    that is one stupid flaw within directv....

    If we leave a bb deca with no internet, and its not conencted in 14 days, we lose the cost of that bb deca, customer caused, directv doesn't reimburse so its like throwing $50 billls out the window.....

    Many of the times its due to Century Link not showing up in time......and then if they do, the customer thinks the installer should roll back over to hook up the deca.....wow

    Great concept directv has there......
     
  11. ndole

    ndole Problem Solver

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    Aug 26, 2009
    The policy about leaving a BBDECA and "hoping" that it has something to attach to (much less attached to correctly) has morphed and changed from company to company. Most of those changes and decisions have been made to save money, some of them have been to meet or work around Directv RPP metrics. The policy has changed again as of Jan 1, and do not reflect what you seem to think should happen. This most recent change was driven by D* Field Services themselves. "Tech Connect" policy is the name IIRC.

    I would not expect jodean to have received that information. But the aimless "policy" of his under-the-table retailer is starting to look more like the actual policy than it has in the past.
     
  12. Jodean

    Jodean Icon

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    Jul 17, 2010
    The latest training was that the customer MUST have broadband active in order for a tech to leave a bbd and activate it to make sure it works.
     

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