I've been a DirecTV customer for over 8 years. We recently upgraded one of our receivers to HD. The other day I received a postcard from them stating that because we upgraded our equipment we are now committed to an additional 24 months of service. We have added additonal receivers including an HD receiver in the past and there was no change in the contract. I called them and talked to a Customer Retention rep and was told this is their new policy and the rep who handled my activation should have told me that. When I told them I wasn't informed of their new policy he essentially told me "too bad" and asked if I wanted to cancel my service! If I cancel now I'm liable for $300 and have to return the equipment that I bought at a local retailer. I am now a prisoner for another 2 years.