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directv complaints? you are not alone.. the whole state of Wisconsin...

Discussion in 'DIRECTV General Discussion' started by bjlc, Apr 17, 2009.

  1. ehilbert1

    ehilbert1 Godfather

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    I agree 100%. I just can't understand why people still post in a thread they don't like or care about. I guess people pretty much know who those types of people you are mentioned. So if you know them why even bother entering the thread? Thats why I said post count has something to do with it. What other reason is there? If I can't stand a certian movie or actor I'm not going to watch it or see their movies again. Is their an ignore on this board? If so use it on the people who are labled "Complainers" and move on. Oh wait if you do that you might not get as many posts in huh???
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Folks .. Last Warning ...

    Let's either stick to the topic at hand or move on .. No more talking about each other.

    Thank You.
     
  3. wingrider01

    wingrider01 Hall Of Fame

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    have had 3 defective DVR's and 2 standard recievers replaced over the years with no contract extension AND they are still labeled as owned. All the boxes I have checked at costco, bestbuy, sam's have boldly printed - activation requires 2 year contract.

    In the times that I have had to contact Directv support they have always been pleasant, they might not be able to handle what you need but they have always forth coming. When I activated the last defective replacement DVR the CSR told me up front that there was a 2 year commitment, she did not get the concept of owned, had to go to the access card department to get it setup correctly.

    Customer serivce quality is an interesting white whale, the same person can call in twice for the same issue, the first time they get everything they want and they crow they got great customer service, then they call in again with the same type of request and they are turned down or are told they will be charged for it - all of a sudden the customer service team is the worst in the world, thye could not assist thier way out a wet paper bag and the person will file a complaint.

    This was proven in a conversation that I had with one of my employees, they got a free HR2X DVR in place of a HR10-250, he praised Directv's cs for working with him and giving him what he wants for the right cost (aka FREE), now he wanted to replace 3 standard definiction recievers with HD DVR, directv CSR told him 199.00 ea + Shipping + installation, now Directv's CSR are the worst in the world according to him.

    Customer Service Satisfaction, like beauty is in the eye of the beholder.
     
  4. bjlc

    bjlc Icon

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    my complaint is that I want BOTH MLB Teams.. other HOMES IN MY COMMUNITY, get BOTH TEAMS.. I want both teams as well. Directv get off your duff.

    or answer to the states AG.. and suffer the consequences. fines, fines, and more fines..
     
  5. hasan

    hasan Well-Known Member

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    Everything is fine, until it isn't...and then it never was. Revisionist history reigns supreme.

    That aside, some CSRs are less than useless, some are good. Inconsistency is the rule. I feel sorry for anyone who isn't well informed who calls a CSR. They might get lucky, but the odds are against them. (from my experience)

    Most of us here know enough to work through the system fairly effectively, but even the best of us can be deflated by a determined CSR.:)
     
  6. David MacLeod

    David MacLeod New Member

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    lol, had a csr tell me I needed dish aimed due to ota signal error caused by am21 issue.
    yup..
     
  7. Dave

    Dave Icon

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    I am a DirectV customer. So lets discuss some of the problems that DirectV has. They do lie to customers. They do try and cheat customers out of there money. They lie to state AG's. There firmware updates come at the most un-desirable times. Who wants to watching primetime TV shows and get a update in the middle of the show. The HR receivers have had and still have some major glitches. I still won"t plug into the ethernet connection because of past problems. Now lets move on to the contract part. Whenever and where ever they can they will extend a customers contract for the slightest reason possible. And lord help you if you get into the middle of a receiver replacement that is a bad receiver. #1 reason not to sign up with autopay or a credit card. They do not like to be wrong and have to give you back your money. Even though they are wrong. There standard answer is, WE WILL GIVE CREDITS. I for one never let DirectV anywhere near my bank accounts for any reason. I still make them mail me a paper bill. I send therm a good old fashioned money order. If you think I am being unfair to DirectV just go back and look at some of the threads and post about these problems. So to sum it all up, I do expect more lawsuits like the one in California to be coming there way, unless they straighten up there act and actually get some descent customer service. Lets not forget that even a Cell Phone company got a higher rating than DirectV last year. This does not bode well for DirectV.
     
  8. ThomasM

    ThomasM RF Engineer

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    First of all, I live in Wisconsin and have been a DirecTV customer since 2000. I have never even considered complaining to the State Attorney General about DirecTV....but the thought sure crossed my mine prior to 2000 when I suffered along with cable TV!!

    I can see how someone unfamiliar with satellite TV reception could fall into the "contract extension" trap while trying to solve a problem. For those folks who are not technically inclined and are unfamiliar with DirecTV's policies, the Protection Plan offers cheap insurance that their contract will not be extended and their problems will be fixed by a technician at no additional charge (unless they upgrade their hardware).

    I have never personally had to have a leased receiver replaced for the $20 S & H fee, but I am concerned by all the reports here on DBSTALK.COM that doing so extends the commitment back to 2 years, even though many folks and CSR's say this should NOT extend the commitment. Perhaps this is the reason for the numerous complaints.

    One thing I didn't know is that a modification to a contract must be clearly explained and followed up by a letter/email in Wisconsin. I will surely keep that little tid-bit in the back of my mind for future reference!
     
  9. IcedOmega13

    IcedOmega13 Legend

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    I suppose people have different priorities, it is tv after all. Then again I'm unlucky with most of all technology when it comes to stuff breaking or going "poof" in smoke.

    Feedback can only make things better though.
     
  10. Shades228

    Shades228 DaBears

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    I just did my local channel upgrade and I received 3 different things about an agreement even though the local channel upgrade did not have an agreement. So I can see a small % of people upset because they were not told on the phone but honestly if people weren't that lazy today and read what they sign/agree to most issues would not come up.

    When I switched from Sprint to Verizon for cell phone service I read every line of the agreement before I signed it. The sales person was amazed because he had never had anyone read it before they just signed it so they could play with their new phones.

    Now we all know that agreements get put on incorrectly and I'm sure that some people have been charged incorrectly. People who bought things from retail in 2006 were not aware because retailers didn't put all the signage and DirecTV didn't enforce it enough at the beginning. CSR's have given incorrect information( intentionally or not). However only a very very small % of those customers would not have received anything else about an agreement. Complaints and confusion are going to happen but all I really read from this is that people in Wisconsin don't bother to try to protect themself as a consumer. In today's day and age agreements/contracts/commitments, whatever you want to call them are very common and customers should do more to inquire about them. I have this problem with many of the company forums that I visit that I do business with because people always want to push off their responsibility as a consumer onto the company.
     
  11. wingrider01

    wingrider01 Hall Of Fame

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    Intterestng limited quoting to prove a point, you missed quoting the reason why the statement was made.

    truth is really a pain isn't it?
     
  12. LameLefty

    LameLefty I used to be a rocket scientist

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    Which "truth?" The truth that the vast majority of customers are fully satisfied? Or the truth that the headline is completely false: the "whole state of Wisconsin" isn't complaining about Directv?
     
  13. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    :lol: :lol: :lol:

    Ain't that the truth....:D
     
  14. Steve

    Steve Well-Known Member

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    Correct. According to their 2/09 SEC filing (Q4 '08), they ended 2008 with 17.6 million US subscribers and 3.3 million Latin American subscribers.

    They also apparently indirectly have another 5.6 million non-"DirecTV as we know it" subscribers, thanks to equity investments they have in Mexico, Brazil and Pan America.

    "DIRECTV U.S. ended the quarter with 17.62 million subscribers, an increase of nearly 5%
    over the 16.83 million subscribers reported on December 31, 2007."


    "The total number of DIRECTV subscribers in Latin America as of December
    31, 2008 increased 18% to 3.88 million compared to 3.28 million as of December 31, 2007."


    "The DIRECTV Group owns approximately 74% of Sky Brazil, 41% of Sky Mexico and 100% of PanAmericana, which covers most of the remaining countries in the region. Sky Mexico, whose results are accounted for as an equity method investment and therefore are not consolidated by DIRECTV Latin America (DTVLA), had approximately 1.76 million subscribers as of December 31, 2008 bringing the total subscribers in the region to 5.64 million."

    /steve
     
  15. wingrider01

    wingrider01 Hall Of Fame

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    depends on what you want and if you get it, if you get what you want, then good cs is the truth, if they tell you know then poor cs is the truth.

    it was reported by the 5th estate, then go from there, and we all know that the 5th estate reports the news and headlines with a neutral mathod and does not "enhance the issue for sales"
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    The whole Thread Title, not to mention the OP article, is gross misleading and should be reauthored.

    I read it twice, spoke to several relatives who still live there (Milwaukee area), and we all agree on one thing - this writer had an agenda, and manipulated the small numbers involved to appear as something bigger than it really was.

    At least in one office up there (the day the paper came out) - an office of about 90 people - voted it their "Farce of the week". They post those every week based on finding these kinds of blatent sensationalistic rubbish journalism.
     
  17. raott

    raott Hall Of Fame

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    At least this time its a writer with an agenda and not the "tivo conspiracy" at the root of this evil.

    My guess is if the name "directv" was exchanged for "comcast" opinions here would be 180 degrees different.
     
  18. LameLefty

    LameLefty I used to be a rocket scientist

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    Not in my case. I have no problem with Comcast customer service in my area - in fact, I've had cable internet for over 8 years and just switched over to their digital voice VOIP plan as well and love it. That said, their digital cable around here is expensive and the channel selection sucks compared to Directv, which is why (aside from about 10 months spent in an apartment following a divorce) I've been a Directv subscriber since 1997.

    Stop looking for a conspiracy where none exists, and remember that going into a Directv-centric board and looking to rouse the rabble may not get quite the response you expect.
     
  19. raott

    raott Hall Of Fame

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    Uh, did you even read the thread I responded to, the one with the "writers agenda" and you want me to stop looking for a conspiracy?

    The "tivo conspiracy" was actually a theory put forth to a previous negative article about D* a number of months ago. Some here were convinced that any negative article was the result of tivo shills rather than shortcomings of D*

    I don't post here to "rouse the rabble". I do post here to provide some objectivity to those with blinders on.
     
  20. Ken S

    Ken S RIP

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    Wow, who would have thunk the media has taken their sites off conservatives and is now starting a campaign against DirecTV. So, this office that does the poll...tell us more? They review news stories every day and then vote on one each week? With all the news stories going on they all read a story like this? Wait was this office a DirecTV sales office?
     

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