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Directv CSR made my day!

Discussion in 'DIRECTV General Discussion' started by Sea bass, Jan 28, 2013.

  1. Sea bass

    Sea bass Icon

    695
    4
    Jun 9, 2005
    Just had the best CSR service! Just called to change programming and re-activate an R15 for my shop, nothing too spectacular right? Well, this CSR rocked, no BS, very helpful, friendly, and got me on my way feeling A ok!

    My biggest peeve are the long painful calls (my bank), making you regret calling....not this call, right to the point, all set up in a few minutes! Directv CSR's, keep up the good work!
     
  2. shendley

    shendley Hall Of Fame

    1,795
    10
    Nov 27, 2005
    I know people complain a lot about Directv CSRs. I have myself. But, on average, I think they've done the best job of any company I've ever had to call about responding to my concerns.
     
  3. charlie460

    charlie460 Godfather

    401
    5
    Sep 12, 2009
    I agree. Have always had pleasant experiences. Called to activate my new HR34 the other day and there was zero hold time, and the guy who I spoke with in the Access Card department to do the activation was great and clearly knew what he was doing.
     
  4. billsharpe

    billsharpe Hall Of Fame

    2,653
    64
    Jan 25, 2007
    Southern...
    I'll agree for the most part, even though I'm no longer a DirecTV customer. I only had one clueless CSR in over four years. He had no idea what SonicTap was, so I just said Thank you and Goodbye, called again and got an answer to my question.
     
  5. JACKIEGAGA

    JACKIEGAGA N.Y. FOOTBALL GIANTS

    5,617
    91
    Dec 11, 2006
    Long Island, NY
    I never had any problems.
     
  6. BosFan

    BosFan Legend

    184
    0
    Sep 28, 2009
    Altoona, WI
    Always good to see a good experience posted (no matter who the provider is), too often we are quick to complain and slow to praise. I have yet to have a real problem with a CSR, then again have been in customer service work all my life so I get it.
     
  7. HinterXGames

    HinterXGames Godfather

    313
    4
    Dec 20, 2012
    Same here. Just got my third HD-DVR the other day, called up and got it activated via Tech, and they sent out a Deca as it (oddly) didn't come with one. No problem!
    --
    Don't forget too, if a CSR/Tech/anyone you talk with in a company has delivered great service, a compliment to their supervisor might be nice! I gave my initial install tech a compliment. :D
     
  8. bobvick1983

    bobvick1983 Godfather

    278
    0
    Mar 21, 2007
    NW Alabama
    I had a very pleasant experience the other day with DirecTV. I called in about the price increase in February and they offered me $10 off of the Sports Pack, $5 off of Starz, $5 off of HBO, $5 off of Cinemax, $5 off of Showtime, and free DVR fee and Whole Home DVR fee for 6 months, and then the free DVR/Whole Home fee for a year. So that is about $41 per month off for 6 months and then $11 per month off thereafter.
    Needless to say, I was shocked and glad that I called.
     
  9. BobStokesbary

    BobStokesbary Legend

    227
    5
    Oct 24, 2010
    I too just had a great experience with a D* CSR. I started to get my free upgrade on the internet when I noticed a $50 installation fee get added to the upgrade. I decided I would wait and did not complete the order. A couple of weeks later D* called and made note of the fact that I qualified for a free DVR. I mentioned that I had noted that but decided I did not want to spend the $50 right now. No problem! They waived the fee. They also threw in a discount for the next 12 months. Plus the installers were great as well.

    I've never had a company treat me so well. I have nothing but a very warm feeling for this company!
     
  10. Dazed & Confused

    Dazed & Confused Godfather

    273
    0
    Jun 13, 2007
    I think they put something in the water at Directv. I called today and spoke to two different CSR's, and both sounded like Mr. Rogers welcoming me to the neighborhood. I've never talked to two so excited and happy CSR's before. [​IMG]

    I called to simply cancel my Sports Pack, and never asked for anything. Ended up with the Sports Pack and $160 in credits. Go figure.
     
  11. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    That wouldn't surprise me, in an attempt to push up sales.
     
  12. supermod38

    supermod38 Mentor

    80
    1
    Jan 16, 2013
    Central VA.
    :grin: I have been with Direct since 2002, and never had a bad experience when calling. and always hung up the phone with a smile:hurah: all of the upgrades i received have been FREE including equipment.

    I am a believer in you get treated the way you treat others..............:grin:
     
  13. SPACEMAKER

    SPACEMAKER Freethinker

    3,183
    16
    Dec 11, 2007
    Mason, MI
    Other than a botched Movers Connection I have had great experiences with DirecTV's CSR's. I treat them with great respect and it's always reciprocated.
     
  14. vikingguy

    vikingguy Legend

    128
    0
    Aug 1, 2005
    My last 3 issues have been a nightmare with phone calls to direct TV. The first was in august for a old SD tivo that lost local channels. The CSR told me it was an issue they were working on so they would not replace it. Then 3 weeks later I find out they knew the fix the whole time when I called back for status update. Not only was the first CSR wrong but no one bother to email or call me with the fix.

    Second call was for broken hard drive on a DVR. I spent over an hour to prove the drive was bad and I needed a replacement DVR. I even read off the hard drive error code in the service menu. I hung up after an hour and found another CSR who replaced the DVR right away after reading the code off. The original CSR had me run through the tests in the service menu over and over.

    Last call was for a 200 dollar charge for a non returned DVR. Even though using the tracking number showed they received and signed for the DVR less than 8 days after shipping the label to me. Since no one at direct TV has access to fedex.com I could not prove they signed for it. It took an hour to find a supervisor who believed me and gave me a 200 dollar credit. Even though he could not access fedex.com.
     

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