I just re-activated my service yesterday after several years. Glad to have the service itself back! However odd customer service issues seem to still exist. Like waking up on install day to a text saying the install time had been moved? Called and got that resolved wasn't a big deal and the installer arrived during original window. But I also wanted the original protection plan for 7.99. Rep said I wouldn't pay for it the first month but then for next 12 months it would be 7.99. So I have auto bill on and my first bill came out already (day 2). Never heard of a company taking money out of your account before statement can even be viewed. But again not a big deal, ultimately amount should be same right? Gotta be paid sometime. I noticed I was charged 7.99 for the protection plan. Not a big deal since I am actually an old customer figured it just continued even though rep said otherwise. Easy to be confused. But it said "upgrade to protection premier (19.99) will occur 6/19". Uhh what? I never agreed to premier and it wasn't even discussed. So i called in and had to tell the rep three times that it says "Protection Plan Premier" before he finally accepted it and said he fixed it and added a credit. Problem solved right? Nope. I get on my account online and now I am on the highest plan that is like 24.99 or something would have to look at exact number. I call back and first thing the rep says is "sure looks like you have called in a lot last two days". I have called in twice. And really shouldn't be making this call now. But I tried as politely as I could to explain the situation and he ultimately has truly resolved the issue. Has anyone else had anything like this? Did a rep do this on purpose? Or is this a common mistake? Not too impressed with the customer service after day two. But satellite service itself is flawless!