First time poster here, (found it in google) not sure if anyone can help but there seems to be a lot smart people on this board from what I have read. WOW - What happened to DirecTV? We have been DirecTV customers for over 8 years. Through the years they have been a good provider. We have had occasional issues but they were always willing to work it out, until now. Currently DirecTV has THE WORST CUSTOMER SERVICE I have seen in a long time. We have 5 HD DVR's throughout the house. My wife saw a promotion for their "whole home DVR" service and wanted me to get it done. I called last Monday and they scheduled it for the next day (Tue.) 8-12. Well nobody showed up. I called at 4PM and they said they would have an installer call back. We got a call at 5:30 from a directtech company and they said they would be out the following morning (Wed.) Wednesday afternoon (no show, no call) I called DirecTV again. This time they said they would issue a complaint and have the installer call us back. We get a call at 6:30 stating that the tech did not have what he needed to do the job so they rescheduled for Fri. 8-12. Friday afternoon (no call, no show) I call DirecTV AGAIN and was told the order and I quote "was cancelled in error". No explaination who canceled or why. So I had to reorder the whole thing and reschedule all over again. This time they were supposed to be here today (Mon. 8-12) I just got a call (late) that the tech "can't make it" and they want to "try" again tomorrow morning. 4 Missed days of work. Blown off 4 days in a row. I could have had a complete install by a competitor by now. I feel like I am stuck on groundhog day. All the customer service people do is lie and hide and pass the buck. I spoke with a supervisor that actually told me that DirecTV had NO way to contact the installers? Is there any way to communicate with this company other than the phone to bottom end people? I tried to send in their web form last week and expected a reply "within 24 hrs." as stated, but nobody ever contacted us.