Hi all! Happy Turkey Day Eve! I'm looking for some opinions/advice on the following situation...it's long, so I apologize in advance! I recently called DirecTV to switch from cable to satellite because DirecTV offers many more HD stations than my cable provider and gives me the option for things like NFL Sunday Ticket. Now, my local channels, while available through the DirecTV receiver are NOT available in HD (and after talking with several local affiliates, it sounds like its DirecTV that's dragging their feet on it, but I digress). After talking with DirecTV I was told that the receivers have an "antenna in" on the back of them where I could hook up an antenna and get HDTV over the air. I even asked if I could use my DVR functionality with the over-the-air broadcasts and was told "yes". So far so good. Installation day comes, everything is installed except the over-the-air antenna (I had not hooked this up yet and knew it wasn't in DirecTV's contract to do it for me). Shortly after the guy leaves, I go to install the antenna and guess what? No antenna in on the back of the receiver. So, within two hours of the install I'm on the phone with DirecTV. Well, it turns out they have sent me the new and "improved" box, which actually offers less functionality than the older box because it doesn't have an antenna in. I asked them to swap out the boxes for me..."well, sir, we just can't GIVE you whatever receiver you want." In my book, I just forked over $200+...yeah, they should be able to give me what I was promised. So, they offer to send me a replacement box, saying that since the one I have is so new, the replacement will probably be the old box, but they have no way of guaranteeing I'll get what I want. I tell them that I'm not at all happy with their solution essentially being for me to pick a square and they'll roll the roulette wheel and see if I'm a winner or not, but I let them send me a replacement. Fast forward to last night. Receiver arrives. Same new, "improved" model. I call DirecTV. They still have no interest in making this right for me, and again offer to send a replacement, but now say that the old boxes are being replaced quickly and I'll probably get the new one again. At this point, I explain that I'm not happy that I can drive the 1.5 miles to my local Best Buy and pick up the box I want (I saw it on the shelf Sunday), and yet DirecTV themselves are unwilling to help. Their response was basically, "yes, sir, if you go buy that, it'll do what you want." My solutions was, "You credit me the $300 to go buy it, and I'll go right now and then I'll send you the two new boxes back." No deal! I tell them I flat refuse to pay and EXTRA $300 on top of the $210 I already paid for something that doesn't do what I was promised. So, in steps the supervisor. We go through the rigmarole again. I ask for the $300 credit again. Nothing. Still won't help me get what (I'm still convinced) I was promised and paid for. So, finally, I tell the super that I want a full refund of everything I've paid, cancel my subscription, and come uninstall everything. His answer: "We'll gladly cancel your service and uninstall everything, but as far as the $210 you paid for the HD DVR, all sales are final - you can't get your money back." Begin Ape-$h!t mode. I had been stern but polite ("yes, sir", "no, sir", "thank you, sir") up until this point when I begin to tell him how I really feel. After a few select words about their service and product (but never at him directly), I apologize to him, but ask to speak to HIS supervisor. I'm told that I'll get a call from this new super in 1-2 hours, which I think is BS, but I don't say that because I'm hoping that I'm finally getting up the ladder to someone who cares about customer service, and the last thing I need is to start off by pulling him out of a meeting or something and getting him in a bad mood. I say ok, and thank the guy for his help (I use that term loosely). Well, hours pass and I eventually have to leave to go someplace, so I figure if the guy/gal calls hopefully they'll leave their name and number and I can call back. Well, I get home last night around 11:30 and check the caller ID....no one ever called me. Sorry for the long rant, but it's hard to give just part of the story and truly ask for an opinion. So guys, gals, whadda think!??! Cheers!