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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. RACJ2

    RACJ2 Hall Of Fame

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    I hear you, but I don't think they expected the performance issue to be this bad. I would have thought that it would have been caught in beta testing. Although I've seen things like this happen at software companies I worked for. Rush it out despite known issue to meet competition, then fix it later.
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Gentlemen and ladies,

    We do not under any circumstances discuss the specifics of moderator actions, but...

    I am compelled to delete several posts and I have taken disciplinary action. If you don't want the next action to be taken against you, please stop and think before you post. There is a difference between polite disagreement and rudely disparaging someone else's opinion.

    I strongly suggest that you exercise maturity and judgment as you continue to post in this thread, and anywhere at DBSTalk.com.

    Thank you.
     
  3. Northicex

    Northicex New Member

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    I would like to take a moment to post a tidbit I collected. There is an active alert for and HX, HRX units experiencing system slowness. This notice came out recently and as of now internet connected IRDs are being utilized to collect information via the "SENDREPORT" search command. So those of you that are having trouble with slow receivers (my self included) if you could make use of that function engineering will be able to address the problem.

    Also I would deem the alert as an acknowledgement of the issue in an official manner.
     
  4. mreposter

    mreposter Hall Of Fame

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    Thanks for the tip, Northicex

    So you do a Search By Keyword, type in SENDREPORT and this gives you the option of sending a diagnostic report to Direct... what information is included in the report?
     
  5. thomas_d92

    thomas_d92 AllStar

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    Why is there not a choice to switch to sd for the guide?
     
  6. WestDC

    WestDC Well-Known Member

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    Not the same, You can select to "SHOW ALL CHANNELS" in the Guide - That will show all duplicated SD & HD Channels.
     
  7. Scott Kocourek

    Scott Kocourek Well-Known Member

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    If you are going to use the SENDREPORT feature you should post in the Issues Thread the report number along with a description of the problem you are having. There is no point in sending a report without DIRECTV having a way to know what the problem is.
     
  8. harsh

    harsh Beware the Attack Basset

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    I'm convinced that this was driven by the assumption that the guide display would get more cells in it as opposed to simply making the GUI less "cartoonish".
     
  9. BattleScott

    BattleScott Hall Of Fame

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    This is great news.
     
  10. RACJ2

    RACJ2 Hall Of Fame

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    What? Anyway, I believe it was to compete with the glitz of competitors HD GUI.
     
  11. BattleScott

    BattleScott Hall Of Fame

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    One of the often mentioned differences when comaring the old SD guide to the competitors, was that the competitors (Verizon seemed to be the front runner) had more data (more channnels and more time) displayed on a single screen. Many were hopefull that the HD version of the DirecTV guide would offer the same improvement.
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Interesting take. Why are you convinced of this?

    Mike
     
  13. Richierich

    Richierich Hall Of Fame

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    +1.

    I was hoping we would get a Guide List similar to the one on the HR10-250 but it didn't happenly sadly.
     
  14. palmgrower

    palmgrower AllStar

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    Based on this thread, how long should I expect my 2-HR24-500's & my 2-HR25's last?
     
  15. RACJ2

    RACJ2 Hall Of Fame

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    OK, I thought he was talking about some kind of cells for resolution. It would have been nice if the guide on the new UI would have showed 3 hours. That way you can see all the prime time programming at once. I have that on my OTA DVR but its not an up to date looking UI.
     
  16. Richierich

    Richierich Hall Of Fame

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    Based on the Life of Hard Drives they will probably last from 5 to 7 years in my opinion but the Power Supply could die before the Hard Drive dies so unless you can get someone to Replace the Power Supply (if you can find someone who can get the Unit) you will have to get a Replacement.
     
  17. Mark L

    Mark L Godfather

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    Just thought I'd throw this little tidbit into the conversation.

    I called into DirecTV earlier tonight and was discussing a billing error, when all of a sudden the CSR in retention asked me if I've been having problems with any of my DVRs, as I have 9 boxes on my account, 6 of which are HR2*'s

    This is the first time in nearly 10 years that I've ever been asked if any of my boxes were having problems, so that tells me this is a MAJOR issue at DirecTV.

    My HR20s have once again been the most reliable of the bunch, but now my pride and joy HR24-200 is having slowing issues as well. It's very delayed with any command entered on the remote. By far the worse is the HR23-700, the other day it literally was taking 5-10 seconds for any remote command to respond.

    I have a decision to make, nearly 10 years with DirecTV and still they cannot engineer a decent HD DVR, I never had any problems with my old Hughes SD-DVR120 DirecTivo unit in the 4+ years I had it activated. My bill is around $175/month with $20 in discounts mind you, it's just becoming a greater expense. The premiere package is now at $120/month, up $20/month in the last 5 years :nono:

    I'm out of contract, so after baseball season ends, it might be time for a change.
     
  18. Richierich

    Richierich Hall Of Fame

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    So a Directv CSR asked you if you had any problems with your DVRs and you said that you were having problems and they didn't offer to Swap any of your DVRs out for you or to offer any Fix???
     
  19. jeepwrang3

    jeepwrang3 Legend

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    I called retention about a billing related item last week. In that call, I ended up speaking to the CSR about the delays in my guide/DVR response. I explained that its typically about an 8 second delay in the response. He said that was perfectly normal? If 8 seconds is normal, LOL. He suggested I go and turn native off, remove the scrolling effects. No change, but after nearly 30 minutes on the phone i didnt feel like dealing with it anymore. No offer for new dvrs obvioulsy.
     
  20. lparsons21

    lparsons21 Hall Of Fame

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    While it might have been a nice gesture for them to offer that, since the problems seem to be on all the HRs, it most likely wouldn't cure anything.
     
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