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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. Richierich

    Richierich Hall Of Fame

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    EXACTLY!!! :D
     
  2. BattleScott

    BattleScott Hall Of Fame

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    Hogwash. The directv boxes are functionally better as far as interface design but speed is a no- brainer. I have several family members with UVerse now and there is simply no comparison as far as speed goes. There is absolutely no function on the UVerse DVR that is slower than my HR24, let alone my HR22.
     
  3. KsBillsFan

    KsBillsFan AllStar

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    Not sure, have not looked.

    Emailed the customer advocacy team. Asked for an HR34 as an replacement but they said no. They say it is a more advance box and I'd have to pay $199 for it and extend my contract. Trying to keep myself contract free, as it seems you get better customer service when you are contract free. So they are sending me an HR24 instead. I have a HR24 already in the other room and it works fine. Hope this solves the issues I am seeing.
     
  4. gordon1fan

    gordon1fan AllStar

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    Talladega,...
    I've been a long time DIRECTV customer. I have a DIRECTV HD DVR HR21-100. This receiver has been giving me a lot of trouble. Locking up, not responding to the remote, etc. A while ago, I was about to pull my hair out! I called DIRECTV asking them to change this receiver out. He said that DIRECTV is retiring the HR 21-XXX receivers. He said that they would probably send me out a HR-24. I sure hope so! If they send me out anything like I already have, I'm calling back and canceling my DIRECTV. I can't take this piece of crap box anymore! :(
     
  5. gordon1fan

    gordon1fan AllStar

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    Jun 27, 2007
    Talladega,...
    Yea after you fax them a copy of the receipt that they will never get! Been there done that, it don't work!
     
  6. wahooq

    wahooq DBSTalk Club DBSTalk Club

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    yeah not sure where that started at
     
  7. Dood

    Dood Legend

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    Screw DirecTV. I am going to pay the $300 just to dump their ass and NEVER return. My DVR is the biggest POS I have ever seen. After watching a recorded program, when I delete it, it takes 12 to 15 seconds. Changing channels take bewteen 4 and 6 seconds.

    I am tired of this [redacted]. I am tired of the excuses. I am tired of the promises that NEVER get filled. I am tired of it all.
     
  8. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    :wave: I'm sure you'll be missed.
     
  9. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    As I posted in the thread you started, these times are abnormal and should be fixed.

    http://www.dbstalk.com/showthread.php?p=3005957#post3005957

    Mike
     
  10. Richierich

    Richierich Hall Of Fame

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    Directv is Rolling out their Fix for this Problem right now as we speak in the New National Release and you should be getting it soon so just hang in there a little while longer until you get the NR and see if it works and alleviates your situation.
     
  11. sunking

    sunking Godfather

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    I've done this on 3 different occasions and never had to send anything. The first 2 times I called prior and they simply noted it on my account and gave me a credit when I called to activate. The last time I just bought it and did the whole thing when I activated. Granted this was about 2 years ago, so maybe things have changed.
     
  12. sunking

    sunking Godfather

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    Feb 17, 2004
    I don't understand how this could be when they say there is no problem to fix. Are you saying they lie, or at the very least deceive, their customers?
     
  13. nollchr

    nollchr AllStar

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    Jan 3, 2005
    Should we clear out our NVRAM prior to this release rollout??
     
  14. Marty999

    Marty999 AllStar

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    Mar 15, 2008
    I called yesterday to add my voice to complaints about my HR 20 and HR 24 being slow (HR 20 being slowest). I've followed all the advice in the forum for months and it seems to help -- native off, scrolling off, NVRAM clear, clear guide with two reboots in 30 minutes, but the problem persistantly comes back. The tech, after suggesting I turn off scrolling and native, said they know they have an "engineering issue" with the slowness. That was the first admission I had seen or heard. Hope Richierich is right and the fiix is coming and will fix it. I've had fios for everything else for 3 years and if this fix doesn't do it, my decade of DTV will be over. There are pros and cons with fios and DTV, but at least fios has basic functionality and I won't lose signal in bad weather. Can't continue with lack of basic functionality.
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I have two HR24-500s. The oldest began having issues last Thursday (slow command response, menu freeze ups). I called DirecTV yesterday and they admitted they are aware of the issues we are having and are working on it. They instructed me to turn off Scrolling Effects, clear the NVRAM and do a double reset followed with a Send Report. The cache is still rebuilding and Native is still set to on but the issues I was having are gone and the receiver is performing normally.
     
  16. lparsons21

    lparsons21 Hall Of Fame

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    Is this rollout going to be like the last two in that they seemingly took forever to finally get around to me? Or are they going to push it quicker?
     
  17. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I've noticed on Firmware Watcher 0x5c8 has appeared overnight for the last few days and currently shows as being active for the H25-700.
     
  18. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    Someone got it last night. Looks it it's still bad... http://www.dbstalk.com/showthread.php?t=204389
     
  19. Mike Greer

    Mike Greer Hall Of Fame

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    Salt Lake...
    I got it night before last on the HR24-500 I use most. Haven't checked the others yet. Speed is better but it just restarted and the slow downs don't usually start for 2 or 3 days....

    I have noticed a bunch of audio drop outs - hopefully this isn't a new problem with the new firmware.

    I'll report back once I have a chance to play around...
     
  20. BBM3

    BBM3 Mentor

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    Oct 26, 2007
    Oh how I wish I had known this trick years ago!
    Unbelievable how quick my old HR21-700's are now.
     
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