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Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

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  1. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    The waltz site is great because you don't need to keep signed into the DirecTV app. and it's fast.

    As for the RedEye...It's a great device, but can take awhile to tweak. It's ip controlled and like a small remote you control with another device.
     
  2. lparsons21

    lparsons21 Hall Of Fame

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    I probably won't use either as I'm getting quite adept at juggling these days! :)

    Now I think I'll go play that behemoth you see in my avatar. It has been crying for me to come tickle it's ivories!! :lol:
     
  3. sacflies

    sacflies AllStar

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    Well, it is showing "0x59f, Wed 3/7, 3:55a".

    Maybe it is just having a good day!
     
  4. sunking

    sunking Godfather

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    Apple doesn't charge you a lease fee use their antiquated, under powered products. In the real world things depreciate in value to reflect their loss in value. In the Directv world I pay the same lease fee on a crappy 5 year old dvr as someone with a brand new one.
     
  5. lparsons21

    lparsons21 Hall Of Fame

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    While that is true for D*, it is also just as true for E* and all the cable providers too.
     
  6. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Nice! How 'bout a bigger photo?

    Also, are you inclined to test a bit? I wrote earlier:

    Wow! Those times are way in excess of even my HR20! Waaaaay! I am guessing you've tried all the normal fixes, and that something else is causing this intolerable situation. What happens with one HR if you disconnect the others? (Say by unplugging them for a bit to test.)
    __________________
     
  7. gordon1fan

    gordon1fan AllStar

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    I had DIRECTV to change my old HR21-100. They told me that DIRECTV was retiring the 20 and 21 receivers, and that I would be getting a HR24. FedEx truck ran two days later and guess what, I got a HR21-700. :mad:

    I got on the phone with DIRECTV and ask to talk to customers retention. I talk them into leasing me a DIRECTV TiVo at a reduced price, of cause I had to agree to a two year contract.
     
  8. sunking

    sunking Godfather

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    Not sure what that has to do with wanting to throw a directv remote through the wall in frustration and paying a monthly fee for the privilege. The here is not paying a fee, but paying a fee for hardware that they know is not up to doing the job adequately. Oh, and on top of it being told everything A-OK
     
  9. sregener

    sregener Godfather

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    From the sounds of it, some of you have quite good performance from your DirecTV DVRs. That was not my experience. Since you truly are getting Hopper-like performance, I could understand your satisfaction.

    What has been frustrating to me is those who deny that there is a problem because their DVR works fine. Something odd is broken, and after waiting over two years for it to be fixed, always promised in the next release, I gave up. I wish I had taken a video of how slow my DirecTV receiver was. No one should have to put up with that kind of performance. But it was a real problem, not a perceived one, and my Hopper is so much faster I can hardly believe it. To call the difference subtle would be a terrible lie.

    If DirecTV would have admitted to the problem and promised me something better, I might have stuck around. But nothing is more insulting than asking for a replacement and getting another horrible box. DirecTV needs to change their policy of ignorance when it comes to DVR models.
     
  10. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    There was definitely a speed issue on Scoreguide channels and that was bad. Guide & List were taking like 10 seconds on sports channels.
     
  11. RAD

    RAD Well-Known Member

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    Dripping...
    Or the be on a ScoreGuide channel and then use TVapps, that would also cause performance to go in the dumper which is still there, at least on the box I just tried it on, HR24-500.
     
  12. 242424

    242424 AllStar

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    Wow! On my HR-20 I have to start punching in the channel number on Wed. if I want to watch a different channel on Friday.
     
  13. Richierich

    Richierich Hall Of Fame

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    Did you go to Settings and Check to see when it was last Updated?
     
  14. AlanSaysYo

    AlanSaysYo Legend

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    That was more of a comment on how I don't think the age of the hardware is an issue regarding the receiver slowness, at least not on the surface.

    I don't disagree with you about two customers paying the same price for equipment even though those pieces of equipment can vary wildly in performance. I've always been ticked that some DirecTV DVRs have much larger hard drives than others, and you can't choose the one you get short of buying it yourself.
     
  15. lparsons21

    lparsons21 Hall Of Fame

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    If you want to take a real look at that model (and others), try http://lowreyforum.com and select brochures. Mine is the Palladium.

    At the moment I'm not inclined to test any more. But give it a day and I probably will be. I have disconnected before with no change and doubt it will change things now. But what the hell... :)
     
  16. lparsons21

    lparsons21 Hall Of Fame

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    Last time I got to that level of frustration was with an HR21. The solution was a Vip722k from Dish for a couple years!

    Hope that helps! :)
     
  17. sacflies

    sacflies AllStar

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    Yes...see post 563.
     
  18. RACJ2

    RACJ2 Hall Of Fame

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    Yes I can see that the menus and channel changes are faster then my HR22, not much faster then my HR34, and not enough of a difference to make me want to switch. If I turned native off, it would be even closer. Unless I spent most of my time changing channels, watching guides and looking through menus, its not that important. I do those functions about 5% of the time that I'm watching TV. And if I had some of the issues others are experiencing, I might feel different.

    On the flip side, as you mentioned, I would lose NHL ST, NHL CI with 90% of the games in HD, less local channels in HD in my area, mix channels, golf and tennis event coverage, etc. And since 95% of the time I watching something, having the programming I enjoy watching is what's most important to me.

    It sounds like speed of menus and channel changes is most important to you, so we are both happy with what we have. The one feature I actually do like on the Hopper is the PTAT, since we watch a lot of network programming. Time Warner has a feature somewhat similar to that and I liked it as well. Enjoy! (And please do us a favor and don't be one of the posters who comes back here to tell us how bad DIRECTV is)
     
  19. davidjplatt

    davidjplatt Legend

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    Give me a break. I don't have an A/V receiver in the mix on my family room setup. It's a 42" 1080p HDTV directly connected to the HR20-100 with an HDMI cable. DirecTV went cheap on the CPU and memory on these DVRs and they keep adding feature after feature without adding processing power and memory - that's called degradation and should have been expected by DirecTV.

    I can pick up any of three RC64R remotes or an MX-700 (all with fresh batteries), aim them directly at the IR eye and it can take minutes for the unit to respond... or not. What it depends on, I'm not sure. Many times it's recording two programs at the same time and responds immediately. Other times it's basically idle and doesn't respond. It's frustrating to try to go to Bravo HD by hitting 237 on the remote and seeing "2" pop up at the top of the screen, then "Channel Not Available" and then "37" pop up and then "Channel Not Available" or entering "237" not seeing any response for a minute or two, entering "237" again and then seeing "2372" pop up and "Channel Not Available" and then seeing "37" pop up and yet another "Channel Not Available". Sometimes I will display the guide and then hit Exit and it takes 3 or 4 minutes for normal video to be restored.

    And the "HDGUI" is not "HD". It adds almost nothing over the original GUI - just some icons. The original guide showed 2 hours of programming and 6 channels - same as the new "HD GUI". And I just hit the "Guide" button on the remote - 17 seconds to bring up the guide.

    And I'm pretty sure the "grass is greener" for FiOS. My brother had DirecTV when it was USSB and DirecTV. He had a single LNB dish with a Sony receiver and an RF remote. He graduated up through HD DVRs and HD receivers. He had FiOS for phone and internet and DirecTV for TV. He had 5/2 internet. He switched to FiOS at a savings of $85 per month (including all of the premium channels) and got 25/25 internet and free WiFi at hotspots. The picture quality on SD channels is far superior, the HD is better and the DVR has functioned flawlessly and multi room functionality has worked perfectly for him.

    They are going to give me a mutli room DVR free for a year, $8 for an HD receiver and then I will get a Ceton tuner with 4 tuners for a $3.99/month cable card rental. And the Ceton tuner will let me assign two tuners to one PC and two to another. When the free period on the DVR expires I'll get a second Ceton tuner and have 8 tuners for $8 per month. The DirecTV DVR fee is only $1 less plus the $6 per additional outlet fee. The first year it will cost me $12 for four TVs with a DVR, STB and PC. The second year it will drop to $8 for four TVs (I already have 2 XBox 360s that can be used to watch TV from the PC with the Ceton cards).

    And I would end up saving $75 per month overall with the bundle price. Even after the 24 month discounts expire I would be paying less than DirecTV/Vonage/FiOS Internet. And I'll get more premiums, 35/35 internet and better phone service than Vonage. AND NO MORE RAIN FADES!!!!!!
     
  20. sregener

    sregener Godfather

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    I've posted this before, but the big problem for me is how unresponsive the DVR was at times. I would often struggle to change a channel or start a program for my young children when there would be something on the screen I don't exactly want my kids seeing until they're much older - like A Baby Story on TLC. 20-30 seconds of that is way too much, and that's often what it would take to get their program going. So responsiveness is important to me. And hitting the buttons five or six times over 10 seconds and getting absolutely no response was beyond frustrating.

    But programming is also important, and getting BBC America and The Hub in HD were both factors in switching. I pored over the channel lists for both providers and found that I'd be losing a lot of channels I never watch and gaining quite a few movie channels that I could end up watching. My net price difference after the promotional period is $1 less. My overall satisfaction is higher.

    If Dish doesn't have the programming you want and need, then you'll put up with whatever crappy DVR software DirecTV gives you. Which is kind of what this thread is all about...
     
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