1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Directv denies problems with receivers

Discussion in 'DIRECTV General Discussion' started by alc965, Apr 6, 2012.

Thread Status:
Not open for further replies.
  1. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,446
    514
    May 17, 2010
    USA
    Obviously satellite TV is not for you. And there is nothing wrong with saving money. But no provider is issue free. I use Time Warner for internet service. Works great unless their crews are working on the lines "unannounced" and interupting dervice or a motorist or storm takes down the lines. I have far less rain fade issues with DirecTV then the afore mentioned issues with cable service.
     
  2. davidjplatt

    davidjplatt Legend

    144
    1
    Sep 22, 2007
    Are you kidding? It has been for 15 years. I moved into my current home over 12 years ago and had DirecTV move the service to my new home. I had the first DirecTV TiVo (Sony SAT-T60) when it only used one tuner. I've been recommending DirecTV to friends and co-workers for years - up until recently.

    Well I have had FiOS for over 5 years for internet and have had two outages of under an hour with internet service - and those issues would not have brought down TV service. Verizon crews don't work on lines "unannounced". We have underground utilties where I live so a motorist can't take the lines down. And my brother has had FiOS TV since last fall - not one issue at all (and believe me, I would have heard of minor problems from him).

    You have to understand that not everyone has the "wonderful experience" you are evidently having with DirecTV. I didn't have issues with my DVRs until about a year ago. I didn't have missed recordings or the like until the HDGUI rolled out. Now I miss about one recording a week with no advance warning. I have to reboot DVRs on a weekly basis to fix playback issues with MRV, to temporarily get around the slowness issue or to get a DVR to respond to the remote control at all.

    The point is that DirecTV has added feature after feature after feature to the DVRs and not increased their CPU power or memory... and that's asking for problems.
     
  3. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,446
    514
    May 17, 2010
    USA
    While I never doubt the issues you and others are having with your receivers those of you who are fail to understand not everyone is having the same issues. I'm sure if that were the case there would be reports of a mass exodus of DirecTV customers because of their dissatisfaction with DirecTV's equipment and service.
     
  4. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    I don't have any Speed Problems or Channel Changing Problems due to Slowness of the CPU Processing the IR or RF Commands (I do have slow channel changing due to the HDMI Handshake) and the only difference is that I Replaced the Internal Hard Drive on my Owned HR24-500s and my New Drive is Faster (7200 RPM) and has a Larger Cache so maybe that helps Reduce the amount of time for Paging which Frees up the CPU to do other Tasks.

    I am running the same Software as everyone else so maybe the Drive helps alleviate the problems.
     
  5. lparsons21

    lparsons21 Hall Of Fame

    4,293
    204
    Mar 4, 2006
    Herrin, IL
    You'd have to see much worse equipment performance issues to see a mass exodus from any provider. Human nature makes us not want to change.

    Friends of mine that have D* HRs in their home have noted the problems, but they either watch little TV or just don't care enough to make any changes. They get the channels they want at a price they are comfortable with and the operational glitches aren't seen as all that big a deal to them. Most of them have one DVR and 1 or 2 receivers, and most don't even have MRV on their accounts.

    And for all its warts, the HRs are hands down better than anything the sole cable company here provides by a very long shot, and they remember that too. So for them, D*'s stuff works well enough to not make them want to change.

    But it doesn't mean they aren't seeing the same things. I've been to their homes and they are, they just don't care. :)
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

    26,992
    522
    Feb 22, 2007
    Piscataway, NJ
    You're right. Age isn't really a factor to any great degree. I have several Mexican HR20-700s (can't get them any older than that) that work fine with 2TB drives in/on them.

    Right again. Shows either a lack of quality control or lack of oversight by D* of the manufacturers of the equipment. And that's for the new equipment, one can only wonder about the purported "refurbishing" contractor. Obviously, nobody watches them.

    That's easy to remedy, just stick a larger HDD on/in it. But, nothing you do will speed up the 21 series HRs to any great extent. And, of course, if you had nothing to compare a 21 series HR to, you'd be quite happy with it. If it was a 21-700.

    Rich
     
  7. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    A day has passed, and nobody has posted a link to a video showing how fast their DirecTV HD DVR is doing the same things mine did. We have one poster's say-so on his timings. So here's my challenge: those of you with an H22, an H24 and an H34 post a video showing your receiver off, turning on, opening the guide, playing back a program, switching channels, and skipping 30-seconds 16x. I'd do it, but all I have left from my HR22-100 is a tracking number from the USPS...
     
  8. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    A lot of us could, but is it fair if the box is on a different software version? Why would you even care since you moved on?
     
  9. sregener

    sregener Godfather

    630
    26
    Apr 17, 2012
    From my point of view, DirecTV's HD DVRs stink. Some people here shout loudly that we don't know what we're talking about, or we aren't specific enough, when we say our DVR is slow. I switched, and the only reason I'm still following this thread is to tell others how to stop the pain. Then the fanboys come here and claim their DirecTV DVRs are a fraction of a second slower than the Hopper. Good for them, but I'm skeptical - at least as skeptical as they are when told people have 20-30 second delays when their DVRs just stop responding. Show me the video, and then I'll be convinced that DirecTV can at least make some DVRs that aren't horribly broken. Or show me how slow your DVRs really are, and the fanboys will have to shut up.
     
  10. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,599
    370
    Sep 5, 2006
    Allen, TX
    In summary... for your entertainment and to encourage a divide between members. Video showing how fast my HR is will do nothing for you... you won't switch back, you won't move on, you won't stop, etc. This is like a ____ measuring contest.
     
  11. RAD

    RAD Well-Known Member

    16,452
    129
    Aug 5, 2002
    Dripping...
    IIRC for the HR24-500's First Look there was a YouTube video that showed performance.
     
  12. RACJ2

    RACJ2 Hall Of Fame

    3,866
    4
    Aug 2, 2008
    Well, if you traveled like me and are only home from Friday evening to Sunday afternoon, its hard to do. So, I wasted time on my one full day home, to create a video of the HR22 performance and then uploaded it to YouTube and. I put my hand with the remote in front of the camera, so you doubting Thomas's couldn't say that I was not pressing the buttons at the same time that I said. So enjoy! [link] (Removed section showing my receiver ID)
     
  13. TBoneit

    TBoneit Hall Of Fame

    2,294
    7
    Jul 27, 2006
    I'm afraid that won't cut it.

    That was before the HDGUI that users are complaining about. What they want to see is how it runs with the latest software on it.

    Darn good try however.

    Cheers

    Would you believe it, while I was posting this reply a new post came in with a link to current software.

    Well that DVR was performing just fine. Makes me wonder what is going on with others since I have to believe that if they all performed like that no one would be complaining.
     
  14. RAD

    RAD Well-Known Member

    16,452
    129
    Aug 5, 2002
    Dripping...
    Yea, didn't think about that. Guess that's what happens when you're trying to keep an eye on the grandkids at the park and respond to posts at the same time.
     
  15. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    Nice work. That's exactly what I'm seeing on my HR21 & HR22. My HR24 is probably twice as when scrolling through the Guide and Playlist and relatively close when changing channels.

    Mike
     
  16. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,040
    94
    Jan 24, 2007
    I've often wondered why my DVRs react similar to RACJ2's video and yet others are reporting 2-4 times longer, or even longer, for the same tasks. It's odd how the exact same hardware should have such a huge difference in performance.

    There have been times where my HR21 will all of a sudden take a really long time to respond to the remote but that doesn't happen too often.

    That video is definitely representative of how long those operations on my DVRs...except for the HR24 which is much faster.

    BTW, my HR24-500 is still as fast as the video that was posted with the First Looks. Dang fast receiver and the one I use 99% of the time.

    Mike
     
  17. HoTat2

    HoTat2 Hall Of Fame

    7,258
    179
    Nov 16, 2005
    Los...
    Thanks for the video;

    And that's about the same speed my HR22-100 operates at. The HR21-200 in the kitchen is a tad quicker channel changing due to it being connected by component cables, thus no HDMI handshake to deal with. My sisters HR24-500 is even quicker than these two. I'll have to check my brother's HR22-100 and a new R22-100 he just added later while he's away at work on monday maybe.

    Therefore I really don't know what to say about the recent spate of complaints about all these incredibly slow boxes.:confused: I mean I have had rare spells of slow downs on my HR22 and my brother has certainly experienced his share of quirky behavior on his own HR22 at times. But nothing to the degree of sluggishness complained about here recently in many threads lately.
     
  18. lparsons21

    lparsons21 Hall Of Fame

    4,293
    204
    Mar 4, 2006
    Herrin, IL
    Thanks for the video. Your HR22 is working faster than any of my 3 HR24-500s.

    Do you have multiple units and use MRV?
     
  19. RACJ2

    RACJ2 Hall Of Fame

    3,866
    4
    Aug 2, 2008
    I have an HR34 and the HR22 in the video using MRV.
     
  20. HoTat2

    HoTat2 Hall Of Fame

    7,258
    179
    Nov 16, 2005
    Los...
    Five HD-DVRs here right now;

    2 HR22-100s
    1 HR21-200
    1 HR24-500
    1 R22-100

    All MRV coax networked via DECA over a SWiM-16 with a 1 x 8 SWiM splitter on each output.
     
Thread Status:
Not open for further replies.

Share This Page