1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Directv, Do you plan on updating the THR22 firmware?

Discussion in 'DIRECTV DVR with TiVo Discussion' started by BAMCAT, Mar 15, 2013.

  1. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    I know that people that work for Directv read this forum, so tell us, Do you plan on releasing or have TiVo release an update for the THR22 firmware?
    There are known issues that need to be addressed.
    Your TV adds always feature and make a big deal about having the HD TiVo available and the other service doesn't.
    Why don't you follow up with an update to the firmware?
    Add some features to the THR22.
    You treat the THR22 as a lost leader like the stores use, then when a customer calls in, you pressure them to switch to one of your DVRs, so you just use the THR22 just to draw the customer in.
    I sure would like my THR22's to talk to each other, and be able to move a recording from one unit to the other.
    It is just a shame that you treat the THR22 as a unwanted bastard child, and just use it as a featured unit on your TV adds to draw in customers.
    Even the old HR10-250 TiVo received firmware updates a few months after its release to fix problems that were found.

    I besides fixing the known problems, I would like to see:

    1, Be able to turn off the front panel LED's as when this is used in the bedroom, as the blue LED's really light up the room.
    And don't give me a lame excuse that the lights need to be on for tech support to help diagnose a problem as the tech can just tell the customer to go into the menu to turn them on for testing.
    I hate the fact that I have to put masking tape on the LED's so they don't light up the room.

    2, Have the TiVo talk to other DVR's in the home, and move recording from one DVR to the other.

    3, Be able to choose to disable the Enhanced download as I find it very annoying as it has grabbed the tuner that I was watching at the time.
    If there is one thing that really gets me upset, this is it.

    I am sure that there are people on the forum that can add to the list.

    Come On Directv, Take care of the issues, or recall the THR22's and drop them from your service. Don't just dangle them in front of the people like a treat that they can't have the full functionality to enjoy.
     
  2. Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    It's a TiVo issue.
     
  3. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    It could be, but D* is the customer and as such can pressure TiVo to fix their product.
     
  4. Hoosier205

    Hoosier205 New Member

    6,659
    14
    Sep 3, 2007
    Your issue is with TiVo, not DirecTV. Why anyone would have ordered one in the first place is beyond me.
     
  5. sbl

    sbl Icon DBSTalk Club

    887
    3
    Jul 21, 2007
    The issue is DirecTV's. They choose whether or not to ask TiVo to make any changes, and DirecTV delivers any firmware updates.

    I doubt you will get any kind of response from a DirecTV employee here.
     
  6. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    Hi Steve,
    Yes, I know.
    They wouldn't have the guts or integrity to respond, but they do read these postings.

    I almost wish that D* hadn't released the box until they had all of the bug's fixed.
    I have wondered if the people that Beta tested these boxes before they were released came across the few problems, but TiVo/D* didn't care to fix them. They just push the box out the door to get the people that wanted the box to quit calling them about it.

    On another subject......
    Did you ever hear back from the guy that claimed to be able to copy the recorded programs off of the original hard drive to a larger drive, and then expand the new drive for the THR22?
    By now, some cleaver software hacker should have figured it out.
     
  7. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    246
    Nov 15, 2005
    Can I suggest it would be both a DIRECTV and Tivo issue? DIRECTV gets the blackeye for Tivo's lack of performance and Tivo gets a blackeye for, well, being Tivo, whose performance is becoming legend--it's a legend they actually performed updates for anything. (Sorry, couldn't resist.)

    This is reminiscent of perhaps one of the reasons DIRECTV stopped with Tivo receivers in the first place. (That is just a commonly suggested surmise, not something I know was a reason.)

    Now, as to "guts or integrity", very few companies communicate status of firmware updates for appliances. Quite a few don't even let on there ever have been updates for a particular model. So I'm not sure why you single DIRECTV or TiVo out for this.

    Peace,
    Tom
     
  8. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    At least for the lights issue, the standard way to turn the ring off doesn't work with the TiVo software?
     
  9. bidger

    bidger Hall Of Fame

    2,014
    18
    Nov 19, 2005
    Why did you go with the TiVo when even a tiny bit of research here would have revealed there was very little chance of that happening?

    Have you never owned a TiVo before? They've been doing that since the Series 1 units. Why not set up a recording of the show that you apparently watch at that time so it doesn't grab that tuner?

    No one forced you buy the TiVo, you chose the platform. Anyone who read the threads here prior to the launch would have been aware of the limitations. If you selected it on what you hoped it would offer, that's on you.
     
  10. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    Hi Tom,
    As to "guts or integrity", If someone at D* would respond that they are planing another release in the future would be nice.
    As it stands now, the attitude has been "Your lucky got your HD TiVo, you got what you asked for, a basic DVR. Be happy, don't call us, will call you if we ever offer an updated firmware. If you want more features, get one of our DVR's!"

    As for the blue ring, You can get 3 out of the 4 bars off, but if the DVR resets itself, they all come back on.
    Your eyes are most sensitive to blue edge of the light spectrum, so even the one bar and the other 2 leds on the DVR and the one on the OTH tuner light up the room.
    Putting masking tape on them makes the DVR look real trashy.
    It would have been better if they used red or green LED's.
     
  11. bidger

    bidger Hall Of Fame

    2,014
    18
    Nov 19, 2005
  12. ndole

    ndole Problem Solver

    1,914
    5
    Aug 26, 2009
    Look at it this way. The THR was in development for what.. 6, 7 years. This is the BEST that Tivo could shove out of the door in that time :lol:
    There was so much time taken on development that most people thought it would never see the light of day. I don't think it will ever be any better than it is today. Buyer beware? :scratchin
     
  13. Lugnut

    Lugnut AllStar

    63
    1
    Feb 11, 2013
    Eagle, Idaho
    I really don't appreciate what you are insinuating here. We, as individual employees, don't comment on any possible upcoming releases (if there are any) as 99% of us don't know any more than you do prior to the day it rolls out.

    There's no point speculating on anything related to software updates when we have no information to go on.
     
  14. dpeters11

    dpeters11 Hall Of Fame

    16,184
    483
    May 30, 2007
    Cincinnati
    And most likely the techs and engineers would probably agree with the issues, but are not in a position to do anything about it. And that could also include the engineers from Tivo.
     
  15. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    Well, my posting did what I wanted it to do, get a response from a TiVoor D* employee. So D* people do read these forum posts.
    Yes, I realize that most employees are out of the loop when it comes to knowing about software releases.
    I regret using the term "integrity"
    Thank You for your post.
     
  16. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    246
    Nov 15, 2005
    Um... please read a little closer. DIRECTV employee, not Tivo.

    And you got a response from someone who doesn't know, can't know, and can't post--by badgering and name-calling. Not a great way to get information... And you got none. Sounds like bad form to me...

    Peace,
    Tom
     
  17. P Smith

    P Smith Mr. FixAnything

    21,341
    127
    Jul 25, 2002
    W.Mdtrn Sea
    BAMCAT, they are working on updating FW for the model - check how many versions already pushed to gamma testers here
     
  18. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    Oops, Thanks Tom,
    Edited my post.

    ?? I didn't call anyone any names...

    I called the THR22 a unwanted bastard child of D*, but then the box doesn't have a right to left diagonal bar on the front of the box, so I guess it isn't.

    Just a bit frustrated that for a year there has hasn't been even a simple update to the firmware.

    Guess the THR22 is way low on the to-do priority list of projects at one place or the other.

    Thanks for the info P Smith!

    Back in '80, C Band was a lot more fun!
     
  19. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

    21,331
    246
    Nov 15, 2005
    What upset some was the insuation that DIRECTV doesn't have the guts... when so few companies release any information. It all boils down to PR.

    For that matter, until the firmware is approved, there is little they can release. Sometimes a serious defect can appear at the last moment, ruining a deployment schedule. So then they get a black eye for announcing something that doesn't happen.

    Peace,
    Tom
     
  20. BAMCAT

    BAMCAT AllStar

    74
    4
    Nov 24, 2007
    "What upset some"

    Guessing that you might work for one or the other?

    It would just be nice if someone would just say that they are working on an update for a future release.
     

Share This Page