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DIRECTV Gets 'F' From Better Business Bureau

Discussion in 'DIRECTV General Discussion' started by Barcthespark, Jan 12, 2010.

  1. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Only 10 minutes in and it's great to see ABC expose what a sham the BBB is. :lol: Slime balls.
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yeah, it was a relatively short segment, but the BBB definitely looks like a racket after that clip.

    The most telling was the one lady with a single complaint that has been resolved .. She asks to have it removed and they tell her .. sure, pay and we will. She does and they do.

    I certainly don't trust their ratings because they are somewhat nonsensical. Wolfgang Puck has an 'F' :shrug: .. No way. I've been to a Puck restaurant and even if the littlest thing goes wrong, they work to make it right. He simply refuses to pay the extortion.
     
  3. Barcthespark

    Barcthespark Godfather

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  4. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    I give the BBB an "FFF" for Frequently & Fraudulently Falsifying their ratings!
     
  5. Shades228

    Shades228 DaBears

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    It's simple to just remind yourself that no organization or person ever does anything with getting something out of it. Kind acts make people who do them feel better. Organizations, even those "for the people" and charities are there to make money. The BBB has always been a scam but before the information age it was harder for people to get that information out there.
     
  6. kcaudiofx

    kcaudiofx Legend

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    Review sites stink these days and always have.. A good percentage of us civilians only take the time to post their experience with a company when its a bad experience.. Yes, people do take the time if its a great experience but very rare..
     
  7. kcaudiofx

    kcaudiofx Legend

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    Sounds about right, when I opened up my company 2.5 years ago, BBB wanted $399 from my to be put on there.. Crazy, no way in hell am I payin anything to be put on a review site.. I am on YELP for free and get business from there :) Its always about the money.. crazy
     
  8. ronsanjim

    ronsanjim Godfather

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    The BBB rates an F for their extortion, lying, and overall fraudulent activities. Thank goodness they are under investigation by the various state Attorney Generals. Long overdue....
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yeah, and again, I'm not claiming DIRECTV deserves an 'A' (although I personally would give them an 'A') .. It's just that 'F' doesn't even begin to make sense. In fact, I'd go so far as to say it should be no worse than a 'C-' but probably should really rate about a 'B-' when you take into account every little aspect.
     
  10. SteveHas

    SteveHas Hall of Fame

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    this makes NO sense what so ever
    a "F"?
    fraud?
    lies?
    who writes this crap, I mean really.
    Comcast is better then D*
    in what reality is this remotely true?
    I would give D* a B+at the very least
     
  11. Richierich

    Richierich Hall Of Fame

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    BBB is just a Racket and this has been going on for years. It is like paying CNET.COM to give you a Great Review of your New Electronic Gadget.
     
  12. harsh

    harsh Beware the Attack Basset

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    For a few, D* has surprised them with stiff ETFs after commitments that they forgot about (or weren't told about) as well as the ever-popular failure to return equipment charge applied to their credit card without notice even after D* had received the equipment "in a timely manner".

    Comcast doesn't have a "failure to activate receiver" charge.
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    These are some of the reasons why I can see a 'C-' possible. However, there's still 19 million customers that stick around with a large contingent not just satisfied, but extremely satisfied. It's the 'F' that doesn't make sense and now we know why it's there.
     
  14. Newshawk

    Newshawk Hall Of Fame

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    Comcra... er, Comcast doesn't ship set top boxes to customers either.
     
  15. LOCODUDE

    LOCODUDE Hall Of Fame

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    :up::up:This has been quite a good read......
     
  16. RobertE

    RobertE New Member

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    Explain this to me then.

    Both DirecTv and Dish both have committment periods.
    Both charge ETFs
    Both charge non-return fees for leased equipment.
    Dish goes so far as to charge a return shipping charge upon cancellation for leased receivers. DirecTv does not.

    DirecTv who is not a "member" rates a "F"
    Dish who is a "member" rates a "C"

    Same types of complaints over the same issues. Yet the members gets a C and the non-member gets a F. No scam here. :rolleyes:
     
  17. Richierich

    Richierich Hall Of Fame

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    I would give Directv a "B" and Dish a "C".
     
  18. n3ntj

    n3ntj Hall Of Fame

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    I thought D* always says they have the highest rating for customer satisfaction year after year over E* and all cable companies.
     
  19. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    They do, depending on the survey company.
     
  20. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    J D Powers
     

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