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DIRECTV Gets 'F' From Better Business Bureau

Discussion in 'DIRECTV General Discussion' started by Barcthespark, Jan 12, 2010.

  1. DodgerKing

    DodgerKing Hall Of Fame

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  2. The Merg

    The Merg 1*

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  3. Richierich

    Richierich Hall Of Fame

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    The BBB needs to be Investigated for Fraud by the FBI as they are a National Scam and have been for years and years.

    It's all about the money.
     
  4. smolenski

    smolenski AllStar

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    http://www.businessinsider.com/the-18-worst-companies-in-america-2010-11?slop=1#slideshow-start

    I got to say that my 15 years with DTV have been relatively good. I think I pay a little more than other cable and sat companies, but think it's worth the cost. I get a great picture, have had good customer service and love the "Cutting Edge" group. I've heard some complain about the technology, but for me it's just fine.

    The ASCI website has drilled down info that shows all subscription TV companies close in the ratings.

    http://www.theacsi.org/index.php?option=com_content&task=view&id=18&Itemid=33
     
  5. harsh

    harsh Beware the Attack Basset

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    The issues that I raise have to do with DIRECTV not insuring that the customer expects the fees to be charged to their credit cards.

    If you've been around DBSTalk for any length of time you've heard the laments about former subscribers being hit some time later with ETFs as well as those who have spent hours convincing DIRECTV that DIRECTV was indeed in receipt of their equipment. You've surely also seen the cautions to subscribers who leave should cancel the credit cards of record to skirt these issues.

    Being vindictive towards former subscribers is not acceptable regardless of how much DIRECTV doesn't want them back and there have been more than a few calls here and elsewhere for the kinds of legal actions we aren't allowed to discuss.
     
  6. Hoosier205

    Hoosier205 New Member

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    Your entire theory is based on a handful of complaints...posted here...on a website which attracts many people for the sole purpose of complaining. Good work. :rolleyes:
     
  7. harsh

    harsh Beware the Attack Basset

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    Like DIRECTV, Comcast/Xfinity delivers receivers and certainly expects receivers to be returned when they are no longer active. The difference is how you may be treated when you cancel and the STB needs to be returned.
     
  8. Terry740

    Terry740 AllStar

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    I believe You have them confused with the Chamber of Commerce racketeers!
     
  9. harsh

    harsh Beware the Attack Basset

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    It would seem to be possible to operate a company in such a way that there aren't legitimate and repeated examples of these complaints regardless of number. Blaming automation, an unmanageable number of customers or general oopsies doesn't go very far if those issues aren't being thoughtfully and systematically eliminated.
     
  10. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    A perfect company with millions of users? Riiiiight. :rolleyes:
     
  11. adkinsjm

    adkinsjm Icon

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    If you don't like it, don't give DirecTV money every month.
     
  12. Hoosier205

    Hoosier205 New Member

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    Oh he doesn't.
     
  13. RobertE

    RobertE New Member

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    Please. <insert higher Deity of ones choosing here> forbid that someone, anyone out in real life land takes the time to actually read the paperwork that they sign. If they take that time, they will clearly know what the ETFs are, what the non-return fees will be and where they will be applied.
     
  14. tcusta00

    tcusta00 Active Member

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    I do wish all issues would be thoughtfully and systematically eliminated from all parts of our lives. DBSTalk is one place that I wish such thoughtful and systematic elimination of those issues were possible. Alas, it's an imperfect world, harsh as it may be, and those issues persist.

    And persist.

    And persist.
     
  15. domingos35

    domingos35 Icon

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    quit giving excuses.
    directv sucks
     
  16. Richierich

    Richierich Hall Of Fame

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    Obviously you are a dish Troll since I looked at your past posts and all you do is put Directv down!!!

    How long have you worked for Dish and how much do they pay you to Bash Directv???
     
  17. dpeters11

    dpeters11 Hall Of Fame

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    Every company has issues. There was a period where I was not happy with DirecTV, when it took three techs to install an ICK, and would have been a fourth if the third tech hadn't decided to give my suggestion a try. But I was much more frustrated when I had Time Warner. Or when my inlaws had no signal from their Dish system, and were told it would be a month before anyone could come out. But, I know people very happy with those systems as well.
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    One complaint should not make a grade. I also looked up the French Laundry. They get an NR, not enough information to give a rating. It's one of the most famous restaurants in the world, one of only 81 or so in the world to have 3 Michelin stars, and the BBB doesn't have enough info to give it any rating? Hard to believe.
     
  19. marquitos2

    marquitos2 Legend

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    You don't make sense, you most be E* spy and make D* looks bad or trying too
     
  20. Nick

    Nick Retired, part-time PITA DBSTalk Club

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    The...
    1. The French Laundry doesn't need the BBB's rinky-dink approval.

    2. No one calls in to complain about a business being "Excellent".

    The BBB's operation should be classified as a 'racket' because, like the mob which would charge a small business for "protection", the BBB charges a business money for a good rating -- no pay, no play.
     

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