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DIRECTV Gets 'F' From Better Business Bureau

Discussion in 'DIRECTV General Discussion' started by Barcthespark, Jan 12, 2010.

  1. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yes it does .. But in all seriousness, the BBB should have a good name. They are definitely recognizable. They can still clean up their act and make things better. Hopefully they do, because if they provide honest ratings, then it could be a good service.
     
  2. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Now that it finally made the national news, they have little choice. But their man on the tube sound like one of those business idiots that believes a little sugar coating will clear things up.

    My guess, in a couple of years we'll be right back we are now and it will start all over again.
     
  3. RAD

    RAD Well-Known Member

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    Dripping...
  4. Richierich

    Richierich Hall Of Fame

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    Everyone should know by now that you get what you pay for with BBB.

    If you want an "A" Rating you have to pay them so much to get it. There was a 60 Minutes Episode that showed the companies that paid to get an "A" Rating which were not "A" Companies but just paid to get the Rating.

    The Government should sue them or shut them down as it is a Scam. :nono2:
     
  5. gov

    gov Legend

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    Don't have much interaction with BBB.

    However, I do many installs and uprgrades (independently) and I have NEVER had a problem with Cox Cable.

    A few with DirecTV.

    And a bunch with Dish.




    However, even if I lived in a Cox Cable area, I would still have Direct. I'd probably even take Dish over Cox if for some reason I couldn't do Direct.

    there are other factors besides BBB giving an F in my selection process.
     
  6. donalddickerson2005

    donalddickerson2005 Legend

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    This thread was done over 3 years ago why now is it popping up again. Did DirecTV get another F this year.
     
  7. wingrider01

    wingrider01 Hall Of Fame

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    No it came back up because there are current allegations that the BBB gave DirecTV a bad rating because they would not pay - which is SOP for the BBB organization. Pay about as much attention to the toothless BBB as I do to consumer reports
     
  8. dpeters11

    dpeters11 Hall Of Fame

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    I think normal procedure is supposed to be only members get A+, but doesn't mean non-payers get F's. That's where LA went wrong I think.
     
  9. RAD

    RAD Well-Known Member

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    As mentioned The LA BBB office has been kicked out by the national BBB office due to requiring companies to pay in order to not get a F rating. This is due to the LA Times doing an investigation this month into the practice.
     
  10. wingrider01

    wingrider01 Hall Of Fame

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    Not sure if it made the web but there was a 60 Minutes episode a few years back showing the BBB trying to sell upgrades to companies poor ratings is they paid for a membership. Can't find the 60 minutes episode - but the 20/20 one is here

    http://www.youtube.com/watch?v=Yo8kfV9kONw
     
  11. wingrider01

    wingrider01 Hall Of Fame

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    Wonder if they also kicked out the Denver Better Business Bureau for doing the same exact thing, seems more like a rotten underpinnings in the whole organization and not just offices
     
  12. Ed Campbell

    Ed Campbell Hall Of Fame

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    +1
     
  13. quarrymen1

    quarrymen1 Legend

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    direct tv gets an A+from me ,I have never had a problem and if I did they quickly solved it, they've always been good to me,and helpful..been a customer since 1997 just about a year or two I guess after starting out..
     
  14. allenn

    allenn Icon

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    What are Charter, Comcast, Dish, and AT&T Uverses' BBB ratings? Some people can complain about anything. I give D* an A++.
     
  15. dpeters11

    dpeters11 Hall Of Fame

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    Looks like the new Business Consumer Alliance give DirecTV a BB rating.
     

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