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DirecTV Got a Signal from my HR20 that my Signal Strengths are Low

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tiger2005, Apr 23, 2008.

  1. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    That is not unique to DirecTV... Same thing can happen with the Gas, Electric, Water, Phone, Ect... (phone a little harder now).
     
  2. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Doesn't work.

    It was on anonymous. I changed it to do not collect anything - hit Update - went to another screen - came back and it was back to collect anonymous.

    Tried it again. Clicked radial button "don't collect anything", click Update, logged out. Logged back in and it's back to "anonymous collect".

    Maybe they're not expecting you to really go back and see if it really changes.
     
  3. TomCat

    TomCat Broadcast Engineer

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    I wouldn't put it past them. They can mine a lot of data if they want to. Tivo determined which commercials in the 2006 SuperBowl were those that were rewound and rewatched the most, so short of them putting a spy cam in the front panel, Big Brother is real.

    I guess if you are thinking of running for president some day it might be a good idea to lay off the porn PPVs, as TMZ might get hold of your viewing records. This may be why Robert Bork never got confirmed to the Supreme Court.
     
  4. Jlg

    Jlg Legend

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    Sep 11, 2006
    If they don't collect data, how else can they figure out what are the best ads to fill up your guide with.
     
  5. wagman

    wagman Legend

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    Jul 11, 2007
    :hurah:

    The first time I read this, I was dying laughing...then I realized I had misread it. :confused:

    I thought your response to the question was:

    "It used to be called DirecTV.com... not sure if it is still there."

    I was thinking what a smartassed (and downright funny) answer. It just needed a "That 70's Show" style "Jackass" at the end , to be complete.

    Well, even though I had misread it, I had a good laugh.:D
     
  6. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Or maybe it is just a bug in the web page...
    I will send them an email to let them know it is not storing.
     
  7. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    What's not to put past them... they have already stated they are sharing the viewership data.
     
  8. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    If you look at this from a strategic management perspective, a company only spends money for two reasons: One, because it is required to do so (as in taxes), and two, because it expects to make a return on the investment. In this case, D* incurred a costs in paying programmers to write the code to generate and process this diagnostic data, and in paying CSR to proactively contact customers and discuss resolutions to the problem.

    Since these are not costs that are required, they are obviously part of some strategy to generate profits. That strategy could simply be to create more satisfied customers which in turn may result in more market share, lower churn rate. It could also be that they realize they are spending a lot of money with CSR’s handling incoming calls, shipping receivers, and sending out techs unnecessarily and this is a way to get data to better diagnose problems. It could also be, as you suggest, a “revenue stream” where they call subs and suggest a service call to correct problems that could cause signal problems.

    The answer to the motivation could be “all of the above”. I guess the only way to know for sure is to see how many people on the PP get these proactive calls. If this is strictly a revenue stream strategy, then there would be no reason to call subs on the PP as D* would gain no revenue from that. If they do call PP customers, then at least in part, the motivation is for improved customer satisfaction.
     
  9. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    I have no privacy concerns with them collecting this data, but if they want it, they need to compensate me for it like everyone else. I take online surveys and participate in focus groups and product studies where the researches get a lot of personal information from me, but I get compensated in return. It may only be a dollar for completing a survey for a $5 Starbucks gift card every month for participating in a study, but it is “something”. Basically, my personal data and habits have value, so if someone wants that information, they must pay for it.
     
  10. jjohns

    jjohns Godfather

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    Sep 15, 2007

    If, for my own personal reasons, I'm moving my dish - I don't want DirecTV calling me because they "assume" I'm having reception problems.

    Which begs the next question - Where in my profile do I click the "Do Not Call Me" button?
     
  11. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    There isn't.

    And it is not like it takes 1 reading for them to think you have a bad pointing issue... It would have to take a few... because they are aware that weather exists and that lowers readings on the units.

    And does that 30s phone call... really cut into your day that much, that if they do proactively call you to make sure everything is okay... is it that painfull?
    Vs if you really do have an issue, having to call them...

    Why is this such a bad thing to some of you?

    We have threads here... that complain that customer service sucks...
    Now we have threads that are complaining about pro-active customer service... and that sucks too?

    Can't have it both ways... Guess this just goes to prove... there is no perfect solution... and thus go with what the majority will benefit from.
     
  12. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Oh give me a break. . .

    So since they're so concerned about me and worried about my reception, then I certainly should be expecting a call soon - "Sir, we've noticed while we've been monitoring your receiver that the actors' and actresses' lips don't match the sound."

    Yeah - we'll be getting that call alright.
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    What would you like a break from?
    Being so synical all the time?
    Or give you a pass on looking for the nasty... big bad motive behind all of this?
     
  14. jjohns

    jjohns Godfather

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    Sep 15, 2007
    Low reception figures = service call = $$$ for D*
    Audio stutter = no service call = Don't care.
     
  15. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    You think that service call is free for DirecTV?
    It costs them to send a person out there, be it be an employee or a HSB... there is a cost associate it with it.

    And last I checked... most of those service calls... especially these proactive ones... are not costing the customer.

    Audio stutter... You think they don't care? You think wrong.

    Get your turtle head out of the sand, and do some more research on the Audio/Sync issues with HD technology... and the compression technologies.
    DirecTV is by far not the only one having headaches with Audio/Video sync.... And it is something they are constantly attempting to improve upon.

    They got the SD right eventually...when it was new to arena... they will get the HD right as well....
     
  16. jjohns

    jjohns Godfather

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    Sep 15, 2007

    Hey, check the post histories.

    "Months" of not having the audio problems corrected are turning into "years" of not having the audio problems fixed.
     
  17. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    And.... what part of this is a bigger issue.. then just some simple lines of code here and there...
    is not registering with you...

    Maybe I am stuttering too...

    Maybe it is time you give up waiting... and switch to some other technology... or service.
     
  18. jjohns

    jjohns Godfather

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    Wow. Actually looking at service calls from the perspective of DirecTV and how much it costs the mega-company, D*. Enough said.
    It's too bad that you continually have the bar set so low for your company, DirecTV. If challenged I imagine they could actually do a lot.
     
  19. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Why shouldn't it be looked at that way... because that is how it is looked at.

    If you continue to look at it as a mom-pop shop... which it isn't... you get your perspective out of wack... and you will just end up frustrating yourself.

    Bar isn't set low at all... it is call the reality of the situation.
    Sorry that you want to be pampered and hand held.. and don't give a darn about the bigger picture of things.

    Welcome to the real world...
     
  20. jjohns

    jjohns Godfather

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    So we have a "Super"Moderator telling a poster to "switch to some other technology... or service." I'm sure DirecTV would appreciate that.

    Let me review my posts. . . It seems that the poster does not like being called by corporations. (Hardly a radical statement). The poster is complaining that the audio is still bad. (Isn't this forum for stuff like that?) Did the poster anywhere personally attack the "Super"Moderator? No. Nowhere.
    Hmm.
     

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