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DIRECTV HD Channel Anticipation (Official Q1 2011 Thread)

Discussion in 'DIRECTV Programming' started by Scott Kocourek, Dec 26, 2010.

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  1. Jan 18, 2011 #481 of 4070
    KyL416

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    There are some channels that will always need part time feeds. Sunday Ticket which uses master feeds from Fox and CBS, the bonus feeds for tennis and golf, the Canadian feeds used by Center Ice and League Pass, NASCAR Hot Pass, the ESPN PPV packages, bonus CBS NCAA Basketball coverage, as well as the FSN subregions and RSN overflows (Altitude 2, MSG2, FSN Detroit+, MASN2, etc) that are not transmitted full time by the originator. They also put Fox College Sports exclusives on part time since outside of that FCS just airs random programming from other FSN stations timeshifted, which you can already get on the individual FSN stations.

    It's the exact opposite, dedicating full time slots for channels that ARE part time from the originator = less slots for REAL full time channels. Would you like it better if D* keeps the FSN Ohio feed on full time even though all you would see when there's no game is a giant Rainbow Media Center logo? What would be the benefit of dedicating slots for Sunday Ticket 24/7 when it's only on Sundays? Or Center Ice's Canadian feeds which would HAVE to be blacked out since CBC, TSN and Rogers SportsNet do not have the rights to air most of their programming in the USA. Or things like the Australian Open when it's only on for one week a year...
     
  2. Jan 18, 2011 #482 of 4070
    Hutchinshouse

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    Nice! Way to fire back. Sure it's not 100. However, clearly DIRECTV is missing tons of HD.
     
  3. Jan 18, 2011 #483 of 4070
    thelucky1

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    Hutch can I quote you on this? clearly DIRECTV is missing tons of HD. Oh wait I already did! :lol:
     
  4. Jan 18, 2011 #484 of 4070
    georule

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    No, what I'd like is what they're doing. . .sharing part-time with PPV/Cinema HD. Are you saying you'd be happy to get AMC HD with the understanding it would be pre-empted by FSN Ohio whenever necessary? Oops, no Mad Men tonight. . .the Blue Jackets are on!
     
  5. Jan 18, 2011 #485 of 4070
    KyL416

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    Nobody said they're going to do the same for actual full time HD channels. The days of pre-empting TNT HD for Sunday ticket are LONG over. Whenever FSN Ohio switches to Fox's uplink in Houston they'll get their own full time position, just like any other new full time HD channel would get whenever D* fires up the rest of the idle transponders on D12 after D* crosses the t's and dots the i's for whatever deal they need to make to carry them.
     
  6. Jan 18, 2011 #486 of 4070
    georule

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    The point being the 34 open spots on D12 is a real number. . .if anything, with some maneuvering it could be made to be even higher. And as an ancillary point, the griping about the number of spots used for PPV is somewhat overdone, because that's not all those slots do.
     
  7. Jan 18, 2011 #487 of 4070
    Davenlr

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    Or, you could be expanding your services from 90 analog channels and a handful of digital channels to a full digital lineup with more mainstream channels than ever, most in HD, and you want your customers and new people looking for service to no longer associate your old analog self with your new digital rollout.
     
  8. Jan 18, 2011 #488 of 4070
    cypherx

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    PA - Berks...
    How often do you guys contact DirecTV on HD Channel requests?

    Since they don't monitor this forum, I guess the only way they would have any ounce of idea about customers wanting certain channels, is a phone call or e-mail.

    I'm not quite sure which route is more effective. I occasionally send an e-mail with a list of channels. However I think maybe a monthly phone call is due. We are paying customers, we have a right to a phone call once in awhile. Speaking to a human being is also much more satisfying than writing an e-mail, whom may just be scanned for keywords and a bot kicks back a canned response.

    So would monthly be enough? I wouldn't think that you should overdo it ie) weekly or bi-weekly... because most common CRM software keeps track of all of your communication with the company. If the CSR pulls up your acct. and in the CRM software sees you call about the same thing every few weeks, they might just blow you off.
     
  9. Jan 18, 2011 #489 of 4070
    Mike Bertelson

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    Who said they don't monitor this forum? They may read this thread but no one said they don't read our forum...then again, I'm not saying they do. :D

    Sent from my Captivate
     
  10. Jan 18, 2011 #490 of 4070
    sigma1914

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    No offense but, IMO it's a waste of time.
     
  11. Jan 18, 2011 #491 of 4070
    cypherx

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    PA - Berks...
    Ok, well at least it feels better about getting it off your chest if you call in.

    Anyway I did my call in and I was real nice, and so was the agent. He said he was able to note the account with the channels requested. While there's nothing he personally can do, he did give me an address for the office of the president, which he said you can write to (and I will).

    That address is:

    DirecTV Inc.
    PO BOX 6550
    Greenwood Village, CO 80155-6550


    Then he gave me Starz for free for 3 months because I had a large list of HD Channels and already pay for HBO and Showtime.

    Waste of time? Eh... free Starz for 3 months and 'getting it off my chest' to someone that matters more than this thread. I'll take it - for now.
     
  12. Jan 18, 2011 #492 of 4070
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    :lol: I called to ask about movie channel promos because I was bored & had none. They gave 3 months of all premiums at 50% off.
     
  13. Jan 18, 2011 #493 of 4070
    TomK

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    Maybe he meant 'up to 100'. :D
     
  14. Jan 18, 2011 #494 of 4070
    cypherx

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    See, doesn't hurt to call! Every few months your bound to get something. Now I wonder what they'll give me next time? It's like roulette :lol:
     
  15. Jan 18, 2011 #495 of 4070
    Hutchinshouse

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    :lol:

    My bad
     
  16. Jan 18, 2011 #496 of 4070
    Hutchinshouse

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    What the customer wants is irrelevant. It all comes down to what DIRECTV wants to add. DIRECTV knows darn well what basic HD they're missing. They also know the competition's HD offerings. They've known for over a year that they're behind in basic HD. I hope one day DIRECTV makes me eat crow. Until then, DIRECTV is not the basic HD leader. In fact, they're not even close. To answer your question, yes, I've called and requested HD plenty of times. :D
     
  17. Jan 18, 2011 #497 of 4070
    ShawnL25

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    Not bad considering I did most of it off of the top of my head. One of the many negative side effects that comes from visiting this thread on a daily basis. In Houston Comcast has GMC HD on channel 772. You caught me on the rest, still that's 50+ easy.
     
  18. Jan 18, 2011 #498 of 4070
    QuickDrop

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    Though I agree with the sentiment, I do think what the customer requests matters somewhat. Travel Channel, Lifetime, WGN, MSNBC were likely the chosen few basic HD channels D* were willing to "tango" for because they got the most requests for them. Of course, it doesn't explain why we still don't have AMC HD (which certainly was as "requested" as the other channels) or that we should expect the next five "most requested" channels to be added before D14.
     
  19. Jan 18, 2011 #499 of 4070
    KyL416

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    AMC's owners (Rainbow/Cablevision) have a history of being almost as bad as Comcast when it comes to negotiations.
     
  20. Jan 19, 2011 #500 of 4070
    cypherx

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    PA - Berks...
    Well I don't think that's a good attitude for a corporation to have these days. In today's information age, bad word of mouth spreads faster than ever... (Social Networking, Internet forms, text messages / cell phones / IM's / VoIP / Skype, etc...)

    My first job when I turned 16 was working at a McDonalds. I remember back then if something was wrong and a customer wasn't happy, you did whatever it took to make it right. The burger tasted like crap, or had the wrong condiments on it? You got them a fresh one, and maybe even something else for free (either now or a coupon for a future visit). The whole part of a buisness is to keep your customers happy. You never want to bite the hands that feed. Without customers, who are you going to serve?

    IMO, DirecTV is in the wrong here. It's like ordering a Big Mac without the onions, but you got onions, and the fries were old and mushy. At McDonalds you go back to the counter and get it replaced - no questions asked. Customer satisfaction is top priority. So DirecTV "forgot the AMC, BBCA, E!, Style, We, HI, TruTV, and more" on your sandwich. Why can't you just go back up to the counter and say, hey, make it right. I'm a paying customer. Without me you wouldn't have a business?

    The customer is always right, remember?
     
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