You say that like Verizon or a cable company is some great, shining example of customer care. I do business with Verizon and Insight Cable as well as DirecTV. I can say that without doubt, Verizon and Insight are both MUCH better at squeezing every single dime out of each customer that they can. Verizon is the absolute king of customer molestation and they do it in the interest of their own bottom line. Period.