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DirecTV HR24 lost network connection after new router

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BMWBig6, Sep 5, 2013.

  1. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Good news: No, it's not fixed but DirecTV is coming to upgrade my standard HD receivers to a Genie and Genie Mini. They are also bringing the new wireless CCK, so that should hopefullly fix the internet issues. I just don't know if I will miss the speed of Cat6 ethernet. Should I just keep the older wired BB CCK if the technician can get it online? Or is the newer wireless CCK better?


    If the Genie will be located where there is an Ethernet connection, you can just plug the Ethernet cable into the Genie and forgo the CCK.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  2. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    There's no diff. in speed that'd be noticeable at all. What you do get with wireless is a steadier connection.
    After the install, come back and we can walk you through setting up wired via the Genie, but let the installer do the CCK thing, not wireless.
     
  3. BMWBig6

    BMWBig6 New Member

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    Jun 18, 2007
    But then won't I lose communication with the other receivers in the house (and Whole Home) if I just connect the Genie receiver directly to the ethernet (that's what happened when I directly connected by HR24 and bypassed the CCK)? Or does the new Genie Receiver have some kind of built-in CCK to talk with the other boxes?

    I forgot to mention, I also added the GenieGO (formerly Nomad?) to my order. Not sure if this complicates things further.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    You're on to it! The HR24 does bad things when you try to use it as a bridge. The Genies, though, both DECA and bridge just fine.

    GenieGo is a separate matter, and maybe to start, you leave it out of the mix until everything is up and running. (Start up will take longer than routine running, as Guides need to get downloaded, etc.)
     
  5. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    But then won't I lose communication with the other receivers in the house (and Whole Home) if I just connect the Genie receiver directly to the ethernet (that's what happened when I directly connected by HR24 and bypassed the CCK)? Or does the new Genie Receiver have some kind of built-in CCK to talk with the other boxes?

    I forgot to mention, I also added the GenieGO (formerly Nomad?) to my order. Not sure if this complicates things further.


    You're on to it! The HR24 does bad things when you try to use it as a bridge. The Genies, though, both DECA and bridge just fine.

    GenieGo is a separate matter, and maybe to start, you leave it out of the mix until everything is up and running. (Start up will take longer than routine running, as Guides need to get downloaded, etc.)


    Bingo!


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  6. BMWBig6

    BMWBig6 New Member

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    Jun 18, 2007
    OK, I didn't realize the Genie does DECA internally. Why did DirecTV add the wireless CCK to my order if this is the case? (Maybe they just don't know I have an ethernet connection where I plan to install the Genie and added it just in case?)
     
  7. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    The HR44 has a wireless CCK built into it, while the HR34 can only act as a wired CCK. Since the CSR does not know what you'll get, they'll include the CCK in the order. If it is not needed, it is not installed, although most installers will install it still.


    - Merg

    Sent from my iPad using DBSTalk mobile app
     
  8. BMWBig6

    BMWBig6 New Member

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    Jun 18, 2007
    DirecTV's new equipment fixed the problem. Yesterday they successfully installed a Genie and Genie Mini yesterday, replacing my 2 H24 HD receivers and relocating 2 HR24 DVRs. They removed the old BB CCK, and replaced it with a new Broadband "Connected Home Adapter" that looks like this:

    [​IMG]



    When everything was booted up, they were immediately assigned IP addresses by the router's DHCP server. They connected to the internet within seconds, and Whole Home as well as internet services like OnDemand, etc. work great!

    Thanks everyone for your help in troubleshooting this issue. I never learned why it happened in the first place, but the new DECA II adapter did the trick!
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Looks like the old BB DECA was defective.
    Your "new" DECA II for all intent functions identically to your old one, but this is only true if the old one wasn't defective.
     
  10. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    I helped 3 different friends / family get Genies this summer. . . each one was charged $19 for a CCK (I knew one already had one because I installed it) and on all 3 the installer hooked up the 44 with wireless.

    It was explained that they charged for the CCK (even though the Genie was free) because a 34 doesn't have wireless. That didn't hold because the 34 could be the bridge, but might not be convenient to router.

    Installer said they had to use wireless with 44s.
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Wow, not only bad -or merely ignorant- installers, dishonest, too.
     
  12. peds48

    peds48 Genius. DBSTalk Club

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    According to DirecTV "policies" that is true. however I tried to install DECA BB most of the time. I get pay more and the customers gets a better connection. is a win-win for both
     

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