I have openly blamed DirecTV for contributing to this problem. I have found the site to be extremely neutral. Probably 80% of the folks here are open and neutral. There are 10% of extremely pro-DirecTV user and 10% that detest them. That is about as even-handed as you could possibly expect. I do become frustrated with the phrasing in the service complaint posts. Calling a company a bunch of crooks comes across as a bit inflammatory. Most people here that disagree with the OPs in these threads disagree with the generalizations more than the problems they are having. I hate that Frank had these problems. They do happen sometimes. I do not consider them the norm by any means. If they were the norm, DirecTV would not give an email address for a VP. They could not handle the volume of complaints if this happened to a significant percentage of the subscriber base. That being said, I am moving on to other threads. Frank, I hope all works out to your satisfaction.