1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

Thread Status:
Not open for further replies.
  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,345
    578
    Dec 2, 2010
    Winters,...
    Too often we enjoy the comfort of opinion without the discomfort of thought or actual experience.

    Bold, italicized added to a harsh tagline.
     
  2. trh

    trh This Space for Sale

    5,627
    275
    Nov 2, 2007
    NE FL
    I've dealt with them twice in the past year (my only two times dealing with DirecTV.) The first was when I was having problems with my nomad not transcoding certain shows. Automatically sent to Case Management.
    Second time was when I had a 2nd DVR fail in three months (both of them years old and both were received as refurbished units). Automatically routed to Case Management.

    I didn't go through any hoops; didn't demand to have my situation elevated.

    Seemed to me that they have a procedure in place as when to send someone to Case Management
     
  3. tonyd79

    tonyd79 Hall Of Fame

    12,971
    204
    Jul 24, 2006
    Columbia, MD
    Is it a well established procedure?

    (Sorry)
     
  4. Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    Haha! :)
     
  5. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    Actually if you read through post 25 on the first page you will see he actually had the correct email address but they spelled it wrong per the bounce back message

    Post # 8

    I used the following addresses that I got from Consumerist:

    bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP
    john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO
    patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO
    HZBitew@directv.com: Heywot Bitew
    eafilipiak@directv.com: Ellen Filipiak
    Chase Carey, email chase.carey@directv.com.

    Post #25

    Recipient address: ellen.filpiak@directv.com
    Reason: Remote SMTP server has rejected address
    Diagnostic code: smtp;550 5.4.1 ellen.filpiak@directv.com: Recipient address rejected: Access Denied
    Remote system: dns;mail.messaging.microsoft.com (TCP|17.158.232.236|61089|216.32.180.22|25)

    Notice the spelling of the name, no one but him posted email addresses between those posts, their error and no one elses
     
  6. trh

    trh This Space for Sale

    5,627
    275
    Nov 2, 2007
    NE FL
    His post post with email address (#8) -- he has her last name spelled correctly. The email address is not the one 'advertised' to send to her group. Is it a direct email address? I couldn't answer that.

    On his bounce back post which appears to list the email addresses he actually used, he has her last name and email address both wrong -- he left out the 'i' between the 'l' and 'p' (and there are other posts in this thread that do the same).

    http://investor.directv.com/contact_cs.cfm

    From what I've read over the past several years, if you send an email to her, you get a response and a resolution.
     
  7. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    My point is that you can't call Case Management (what I interpreted the question to be). You have to call Customer Service and they refer/forward you, if appropriate, to Case Management.
     
  8. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    I didn't have to jump thru a lot of Hoops but they just couldn't fix my problem so they Escalated it to Case Management and now Case Management is having a problem with the technical people responding in a timely fashion so it is being Escalated up to a Higher Level whatever that means. :D
     
  9. dpeters11

    dpeters11 Hall Of Fame

    16,322
    500
    May 30, 2007
    Cincinnati
    Doug or Earl? :)
     
  10. Richierich

    Richierich Hall Of Fame

    8,489
    7
    Jan 10, 2008
    Now just what does this Post mean??? :lol:
     
  11. hjones4841

    hjones4841 Legend

    148
    0
    Aug 18, 2006
    Should we contact the FTC about DirecTV's ads regarding highest customer satisfaction? Guess that only applies to those who never make any changes...

    Or maybe its like the car ads that brag about J.D. Power ratings "for customers who have only driven their car once." :lol:
     
  12. Hoosier205

    Hoosier205 Active Member

    6,659
    14
    Sep 3, 2007
    Considering that it is factual...no. They did not declare themselves that, the American Customer Satisfaction Index did.
     
  13. hjones4841

    hjones4841 Legend

    148
    0
    Aug 18, 2006
    Thanks for the clarification. I will have to listen to the commercial again, perhaps they say "rated as" which leaves it open. Sure seems like a close race between Dish and DirecTV.
     
  14. pdxBeav

    pdxBeav Godfather

    448
    35
    Jul 5, 2007
    They all suck, but they are near the top of bunch.
     
  15. wingrider01

    wingrider01 Hall Of Fame

    1,764
    2
    Sep 9, 2005
    Correct - They spelled it worng = the OP spelled it wrong in the first email
     
  16. trh

    trh This Space for Sale

    5,627
    275
    Nov 2, 2007
    NE FL
    OK. I guess I misunderstood you when you said they had it wrong but he had the correct email address.

     
  17. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    Hahaha you might wanna Google FTC...just sayin
     
  18. Griffs77

    Griffs77 New Member

    7
    0
    Sep 21, 2012

    Am I misreading pdxBeav's link that Dish is rated 1 point higher than D*TV?
     
  19. JohnVT

    JohnVT Mentor

    48
    0
    Jan 30, 2005
    It was misspelled (typo) in post #7. It looks like that's where the OP picked up the incorrect spelling, and there's no other post with evidence the OP ever corrected that and actually sent the email to Ms Filipiak's office again.
     
Thread Status:
Not open for further replies.

Share This Page