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DirecTV is EVIL

Discussion in 'DIRECTV General Discussion' started by DirecTVSucks, Jan 20, 2013.

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  1. goinsleeper

    goinsleeper Godfather

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    Maybe the "EVIL" in the title? Either way, contrary to popular belief, posting comments without saying anything constructive isn't cruise control to cool either.
     
  2. acostapimps

    acostapimps Hall Of Famer

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    What i find funny about this or any thread is that whenever an OP talks about something negative everybody jumps in the conversation like politics, but if it's the other way around then there's nothing much to talk about, just sayin
     
  3. Brubear

    Brubear Legend

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    After parsing this again, another scenario occurred to me. The op could have had an account on suspension and then called a retailer who set up new service and install. Upon activation, the original account was discovered and the new account invalidated. The customer gets the new equipment as per a new install, i.e. DirecTV doesn't back charge or take back equipment, but they don't qualify for the new customer price points. Any prospect is supposed to be asked "have you ever had DirecTV?". I've seen it a number of times with less-than-reputable retailers who will circumvent the system by falsifying phone numbers, changing the spelling of a name or putting it in the name of a relative. The process of investigation can take a while as well.
     
  4. damondlt

    damondlt New Member

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    I have gotton a price lock offer from Directv in the past.

    I remember the adds Lock your Price untill 2014.

    They do exist, or have existed in the past.

    But all it was is a Base pack price lock.
    Anyone who knows about Directv has seen ads like these many times.
     
  5. unixguru

    unixguru Godfather

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    Would a recording really help? No doubt there is fine print somewhere that says they are not responsible for anything a CSR says.

    Unfortunately the only solution is to get anything important in writing. That's best for both the consumer and the company. Which also means that none of these offers/acceptance/dispute resolutions should be done verbally. Writing doesn't have to mean snail mail - an appropriate PDF document via email should be just as good.

    Another example with DTV is the state of leased products that are deemed obsolete and not collected.

    Awhile back I had an issue with a Sony product. When working with their resolution group every detail that mattered was confirmed/acknowledged by an email. The resolution offer was a full blown PDF document. No misunderstandings.

    Yet another way that DTV could get their sh.. together.
     
  6. Hoosier205

    Hoosier205 Active Member

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    It would be in the agreement and TOS. It isn't. So, no.
     
  7. harsh

    harsh Beware the Attack Basset

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    ...who thoughtfully observed that we wouldn't be having this discussion of the OP was accurately informed.
     
  8. Hoosier205

    Hoosier205 Active Member

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    If that's how you choose to spin it.
     
  9. Justin23

    Justin23 Hall Of Fame

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    But the info the OP was looking at wasn't a price lock offer.
     
  10. bobcamp1

    bobcamp1 Icon

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    On one hand, the OP was criticized for making his post too long, now he's being criticized for making the post too short. I guess he can't win posting here. :)

    The OP should try Ellen Filipiak first, but if that doesn't work I've been there and done that. He needs to stop calling D* and start writing to them (not e-mails). If he does call D* or D* calls him, he needs to record every single phone conversation. And he needs to start arbitration. D* pays for most everything and it's held near where the OP lives. Hopefully his case won't go to court like mine did (but mine was for a much larger amount and not with D*).

    D* is being accused of fraud. You cannot promise a discount or locked-in price, have the customer sign a two-year contract, then not honor it after the contract is signed. It even appears that D* acknowledged at some point that he should have been eligible.
     
  11. Hoosier205

    Hoosier205 Active Member

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    That is not at all what happened. This is a clear case of the OP not paying attention to what they were agreeing to and now just trying to wiggle their way out of their responsibility.
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I don't think it's that clear at all. IMHO, there was some definite miscommunication and you're assuming that it's on the the OP and not the CSR.

    I’m not sure how you can make the leap from what was posted that the OP is 100% at fault and now it trying to be deceitful to get out of the deal. It seems like you’re making a few assumptions not in evidence.

    Mike
     
  13. Hoosier205

    Hoosier205 Active Member

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    The OP is responsible for paying an ETF and is trying to get out of it.
     
  14. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    That may be true but not at all what you talking about in the post I was replying to.

    Mike
     
  15. Hoosier205

    Hoosier205 Active Member

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    Yes it is Mike.
     
  16. PCampbell

    PCampbell Icon

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    The OP has not been on this site in two days and this is still going. I think he may be gone.
     
  17. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Interesting. :rolleyes:
    Okay, I'll give you that this implies that the OP is trying to get out of paying the ETF. However, you’re also outright saying that it’s solely because the OP screwed up, is wholly at fault, and by extension, lying to us in the original post.

    The only way you could possibly know this is if you knew for a fact that the CSR neither stretched the truth nor made a mistake in the information (s)he provided to the OP.

    Since you can’t possibly know this to be true it would seem to me that you can’t say whether or not the OP is just lying to get out of the ETF or if the OP has a valid grievance with which to argue against paying the ETF.

    To say for sure either way would be present assumption as actual fact.

    Thus in my original reply I contend you can not possibly know what the situation "clearly" is or isn't.

    Mike
     
  18. Hoosier205

    Hoosier205 Active Member

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    Perhaps my powers of deduction are superior to yours Mike. Let's chalk it up to that.

    The OP is trying to weasel out of their own responsibilities and has blamed their own mistakes on others. I never said the OP lied. Don't assume that what is not clear to you, may not be clear to others as well.
     
  19. 242424

    242424 AllStar

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    oftloG
     
  20. billsharpe

    billsharpe Hall Of Fame

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    The OP has said several times in the past 100+ posts that all he wanted was to get the $77 price (or thereabouts) he had signed up for. Eventually he decided to cancel and wanted his contract cancelled without an ETF.

    I'm a former DirecTV customer. The latest "please come back" letter a couple weeks ago had a one-year price guarantee with it.
     
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