Last night I decided to price out a switch to Dish...no issues with DirecTV service or PQ, but felt the price was high, and would like a new HD DVR after three years and some jiterring issues that come and go...So: My current service is TOTAL CHOICE (a grandfathered package) with one HD DVR (HR20-700) and an SD receiver for a room with a TV I seldom use. For this, DirecTV bills me $63 per month. Contract is fulfilled. 1) Called Dish and asked for a package comparable to my current one... They offered America's Top 200 w/ HD service - said it would have @ 70 more channels than my current package (I don't want to play the channel numbers game - I think both teams are cheating..but Top 200 had some "must haves" that Top 120 did not) Also 3 months of Premiums, but I don't care about HBO and Showtime. The equipment for the HD TV would be a 722 DVR with 80 hours of HD capacity. No charge for equipment or install $53 / month for the first year, $69 / month for the second 24 month cost = $1476 2) Called DirecTV and asked to cancel...got a rep, and explained that I though it was time to leave in order to save money. My needs were 1) lower monthly cost, and 2) new HD DVR She offered: pretty much nothing, although she did call me a "loyal customer". She explained that I was currently getting credits of $17 total that would expire in July, bringing my monthly cost to $80. Nothing could be done there, because I was "still under a promotion". She did offer an upgrade for my HD DVR, because I was a loyal customer...I could upgrade at no fee or install cost, with a new 24 month commitment. But here's the kicker: She could not tell me what DVR I would receive, except that it would be "at least an HR20"...so I could sign a 2 year commitment and get the same 3 year old DVR model I have now. That was the "loyal customer" offer to keep me from switching to Dish. Same monthly cost, going up in three months, and a new (same) DVR. I ran the numbers, and pointed out that the monthly "regular" cost for staying 24 months was $11 per month higher than Dish (after credits expire). Her only answer was that DirecTV was higher quality and counted channels more accurately. Total 24 month cost = $2058, or nearly $600 higher. DirecTV rep said that was her best offer, and nothing better was available. She agreed that it was significantly more expensive than switching to Dish, but that DirecTV was higher quality and more "real" channels. My issue: Channel counting is a game, and everybody plays it. Monthly cost should be comparable, IMHO, not 21% higher for a "loyal customer". Finally, my question: I DON'T WANT TO SWITCH. Any suggestions for a strategy to get DirecTV to meet the offer from Dish?