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DirecTV Lost 11 Year Customer

Discussion in 'DIRECTV General Discussion' started by fosterfamily, Mar 21, 2011.

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  1. tonyd79

    tonyd79 Hall Of Fame

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    He has a right to spread lies? False accusations of lying and age discrimination?

    You have a very distorted view of rights.

    Guess he can yell FIRE in a crowded theater, too, if he feels that is right for him.
     
  2. Islandguy43

    Islandguy43 Legend

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    If he had gone with a local retailer he could have insisted on certain dvrs as part of the install.
     
  3. tonyd79

    tonyd79 Hall Of Fame

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    No, he came to tell us that DirecTV used false advertising and age discrimination. That is libel.
     
  4. sunking

    sunking Godfather

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    So a new customer is wrong for assuming that the setup he will get will have the same capability to watch that stupid battling robot from one tv to another by default? It's up to him to educate himself on their system rather than Directv educate them? In my mind that scores about a 2 in the customer service rating.

    I'm still waiting for my little giraffe to show up.

    And I'm also willing to buy that there is a chance that certain installers may try to pawn off the older equipment first to those who may not know any better, such as the elderly. Is this a policy? No, but there are jerks all over and to be honest it's probably a gamble that works out more often than not.
     
  5. Go Beavs

    Go Beavs Hall Of Fame

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    Hutch, I agree they aren't identical but my point was they are similar enough that, right or wrong, DIRECTV doesn't think the differences matter. I really think they could do things better in that regard, but that is how it is and I was attempting to provide my interpretation of the reason for it.

    They do seem to have procedures in place if you need 3D or OTA. You can call and get a Hx21 and above if you need 3D and AM21 modules have been sent out for free (on occasion) to customers that need an OTA solution.
     
  6. rynorama

    rynorama AllStar

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    A long time lurker would have know all this before hand.
    Done
     
  7. Hoosier205

    Hoosier205 New Member

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    The receivers he mentioned are perfectly capable of MRV.
     
  8. Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Yeah, I know what you’re saying.

    However, if two customers pay the very same price.

    One customer gets the HR20-700.

    The other gets the HR24-500 (with a faster processor, larger hard drive, 3D support and a fancy touch panel).

    To me that is not fair.

    I don’t blame some customers for being upset. They go to the DIRECTV website and see the HR24 series pictured everywhere. They then signup for DIRECTV and receive a scratched HR20. I fully understand their displeasure.
     
  9. Hoosier205

    Hoosier205 New Member

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    If they need 3D capability, they will receive a compatible receiver. If they need OTA, they will receive the necessary equipment. Unless they frequent a forum like this one, they aren't even going to know which receiver they are looking at. There is absolutely no reason why a customer should pay a different amount depending on which HR model they receive.
     
  10. HDTVsportsfan

    HDTVsportsfan New Member

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    I think he mentioned the desire for DECA (as a furture upgrade desire???) as well a few pages back.
     
  11. ProgPic

    ProgPic Legend

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    Now everything makes sense in my world. For years I've thought it was crazy for electronics dealers to sell used or refurbed equipment for a discount when 'It makes no difference how old it is, so long as it is in working order'. How foolish!! And I should have thought to trade in my wife when she turned forty for 2 twenties because she was still in 'working order'.

    It's one thing to beef up HD channel counts for argument's sake or to wildly claim better picture quality over a competitor, but I find it hard to believe that any reasonable person could claim that older, used equipment is just as good as brand new equipment because it is still in 'working order'.

    Come on, dude....lighten up a bit and actually read some of the things you post. :)
     
  12. tonyd79

    tonyd79 Hall Of Fame

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    As it is completely random on what they get, yes, it is fair.

    Just as any other drawing, random contest or lottery is fair.

    If you want to be assured of the latest, you can get it...at a premium. Sounds fair to me.
     
  13. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    This is an ongoing thing. You just have to remember, to 99.9% of the customers, it's just a cable box. They don't care so long as it works.
     
  14. Hoosier205

    Hoosier205 New Member

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    ...perhaps you should read what you write. You are talking about buying merchandise. We are discussing something far different. Temporarily leasing an item which will be replaced if it fails, is far different than owning new or used equipment. :rolleyes: Name a single provider that leases used receivers at a different rate than new receivers. You aren't buying them, you're paying to use them.

    If you have both a new receiver and a used receiver...and both are working perfectly...it makes no difference which receiver you use. A new HR23 isn't going to work better than a used HR23 simply due to its age. The capabilities of an HR unit are not diminished because it has been used. If the internal components are sound, it will perform just as well as a new HR unit of the same series. If a component fails, it will be replaced. The first HR's only became available a little over four years ago. Do you actually believe that first run HR20's are being handed out still? Even used HR's likely have a rather recent build date.

    Channel counts are either right or they are wrong. When you count everything, they are obviously right. DirecTV has the technical ability, and apparently the preference, to offer better HD picture quality than Dish Network. There are no wild claims. Fios offers the best HD PQ because their distribution method and compression schemes allows them to. DirecTV offers better HD PQ than Dish Network because their treatment of resolution and bitrates allows them to. Dish Network offers inferior HD PQ because they have chosen to. Their customers pay for inferior HD PQ because they have chosen to.

    You suggested that you trade your wife in due to her age. :rolleyes: Actually read some of the things that you post.
     
  15. raoul5788

    raoul5788 Guest

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    Does Directv EVER do anything wrong in your mind?
     
  16. rkr0923

    rkr0923 Guest

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    Never Ever....Eveyone and Everything has died and they are GOD!
    And he is Next in Line
     
  17. Hoosier205

    Hoosier205 New Member

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    Yes. Did they in this case? Obviously not.
     
  18. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    OK, OK, cut it out please. Let's keep to the topic, and keep away from attacking each other.
     
  19. billsharpe

    billsharpe Hall Of Fame

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    Well, Rent-a-Wreck sure costs less than Hertz. And if you're about to lease a car you can look at the odometer before you drive away to see how "new" it is.

    I know what DirecTV's policy is on leasing DVR's. I don't like it, but I don't see it changing.
     
  20. lflorack

    lflorack Godfather

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    Explain? what he really did was:
    • Spread misinfomtaion (at the very least)
    • Make false acusations (age discrimination -- gimme a break!)
    • Try to make DirecTv look bad -- again for something that's at least within his power to avoid
    • Try to gain sympathy for HIS own mistake
    • Ignore all of the evidence that he should have gathered during his lurking

    If I did even one of those things, I'd expect to be called on it too.
     
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