Question: What would you do if you found out the scheduled appointment you had for an installation got cancelled without your knowledge? I called on 8/18 to move my service to a new address. I was told my appointment would be for 8/25 between 8-noon, and got an email with a confirmation number. I called back last night to ask about running another line in my house (did I need to or did the tech do this). While on the phone I found out that my ordered was cancelled due to the information entered by the agent being wrong. So, DirecTV cancelled my order, and reentered. Upon reentering the order my time slot got taken, so, I did not have one scheduled. I was never called, emailed, or in anyway told my order was cancelled. So, I rescheduled because I was told ever :07 a customer signs up for DirecTV. My reschuduled appt is now for 9/9 - 2 weeks later. So, I called DirecTV back to get my original time I was promised with an email and confirmation #, but I am told that there is nothing they can do. I have to wait until 9/9. Well, I could take off work and get to my house before 4 for an install on 9/7, but seeing how this is not my fault I do not want to. I have spoken with 8 different ppl at the office, and they all say that it is DirecTV fault, but there is nothing they can do to get my install done. They can credit my account, but what good does that do when I have to wait another 2 weeks for TV? I called other providers, and they can have a tech out sooner than DirecTV. I had internet installed in 2 days after the call was made. So, now my family has to not have TV for 2 weeks because DirecTV admits it is thier fault, but is unable to rectify the mistake. What kind of company is unable to correct a mistake like this? Seems to me that customer's are not valuable to DirecTV if they get a new customer every :07 seconds. How would you handle this?