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Directv needs to fire their engineering staff

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rob77, Jul 11, 2009.

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  1. zudy

    zudy Legend

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    I have 2 HR22-100 and they are slow. I think there tech support needs a refresher also.
     
  2. dreadlk

    dreadlk Hall Of Fame

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    I have no doubts that it will work Rich but as we know from past experience it will come with some sort of other problem built in or it will screw up some particular HR2x model.

    I have been waiting to see if at some point they shaft the HR20 owners to make the HR22's and HR23's faster. IMO because they are using so many different hardware configurations they must have a lot of code in these releases that look at the model and jump to different subroutines based on the model and chipset and this adds to the code complexity and slows all the units down, then there is the code that will work across all platforms but it ends up that tweaking it one way or another favors one model vs the other, that's the code that I fear they will change at some point.

    Super huge mistake on D* part not to just stick with the HR20-100 or 700 and just upgraded the HD and sprayed it black. They would have had a lot less problems and happier customers.

    Some accountant Won out the day by showing how much they could save by cheapening the successive models and then a year later they made the HR22 and somebody said whooops we have gone too cheap so they pumped in a few extra $$ and made the HR23.


     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Dreadlk, you've got a few of the details wrong.

    The HR22 is just an HR21 with a bigger hard drive. Seriously the only difference is the drive and one digit (2 vs. 1) in the flash memory. Oh and some HR22s are matte black.

    The HR23-700 is a replacement for the HR21-700 and it may have to do with the way the HR21-700 was engineered, being the first of the line. Apparently it was cheaper to re-engineer it than keep making it.

    However, there was a lot more discussion to be had other than just "cheapening." There was the desire to minimize heat problems. They wanted a more closed box (the HR20 has tons of top vents.) They realized they didn't need to build OTA into every box. And those are just the things I can tell you about.
     
  4. dreadlk

    dreadlk Hall Of Fame

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    Rich I agree, the cable is a huge part but I have also seen bad voltage cause major problems. One guys receiver reset almost 5-6 times a week, I finally traced the culprit down to his Clothes Dryer, when it switched on it sucked the voltage down to about 100V for a split second and that seemed to be enough to cause the DVR to freeze then reboot.

     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    So if (as you say) they are the cause .. why are they scapegoats (a.k.a. "one who bears the blame for others")? Wouldn't they actually be the "others" in this case? :rolleyes:
     
  6. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Depends .. If you don't get the right drive you could end up in a worse situation. Besides, opening up an HR20-700 would likely violate your TOS with DIRECTV.
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Is the 622 an HD device? When you say "slow" now are you talking about channel changes or navigation? "much improved" is good to hear.
     
  8. dreadlk

    dreadlk Hall Of Fame

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    Thanks for the reply Stuart but what becomes the next obvious question is why is the HR22 so much slower than the HR21 if its just a different HD that separates them?

    Also why does the HR23 have a better PQ than the HR21 if they are the same?

    I figure that they will only tell people outside the company just so much, but there must be more to this, because each firmware update seems to Favor one model and hurt another so something more than just HD size etc must be at play here.


     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Each "flavor" of hardware uses a different firmware ..

    [TABLE]Flavor | Receivers that get it
    HR20-100 | HR20-100
    HR20-700 | HR20-700
    HR21-100 | HR21-100, HR22-100, R22-100
    HR21-200 | HR21-200, HR22-200, R22-200
    HR21-700 | HR21-700, HR23-700
    [/TABLE]

    So the "code" for one flavor doesn't even exist in the code for the other flavor unless they are both using the same routines. I'm sure it's all determined by compile-time directives. There's no slowdown in determining which model as you might think.
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    The sample size is not big enough IMHO .. besides are you comparing -100 to -100 or -100 to -200? There is a difference there.

    The Motherboard was reengineered. Things may have been slightly optimized or perhaps a better "default" was chosen as the HR23 was finalized. Either way the difference is not startling and is probably more urban legend at this point than reality. We are talking nits here .. even the folks who originally noticed it said as much.

    You're attempting to find a pattern where none exists.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Doug - excellent posts and information!

    Thanks to you and Stuart for taking the time to share your details.

    So based on this detail, have we pretty much come full circle and addressed the OP and this thread topic?
     
  12. bllreed

    bllreed AllStar

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    I have to take exception to what you've (somewhat poorly) said about D**.I would never say they have the greatest service in the land but on the other hand it's far from the bottom (can you say cable). They are working with new technologies which can be buggy as hell and sometimes problems are going to pop up where it may take considerable time for the solution to be found, if one can be found at all.
    Considering the TV I had 30 years ago and what I have today is like comparing apples and cans of orange paint. There just is no comparison between a handful of analog stations and a couple hundred digital high def channels. Though it isn't perfect and there are minor issues from time to time I think the vast majority of users here would agree that they are much better off now than they were just a few years ago. Most people I know with complaints about D** complain that they can't receive the signal, which is hardly their (D**) fault. If you think things are so poor you might want to switch to broadcast or cable.:)
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Oh .. I sent the OP a PM a couple of weeks ago and since we haven't heard from him I'm hoping his system is working much better now than it was. The thread now has just moved on to a point where it's just a lot of posturing. :grin:
     
  14. Mike Greer

    Mike Greer Hall Of Fame

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    "much improved" is a good thing indeed!

    The 622 was an HD VIP-622 from Dish Network - 722 is even faster.

    When I say slow I mean navigation - I almost never watch live TV so I don't remember how fast it was changing channels... I can't even tell you how fast my HR22s change channels!

    The speed issues I have are with just scrolling through the menus, picking a recording to watch, trick-play etc. Since I removed the network and rebooted they are still much 'slower' in this way (compared to my 622) but so far the pauses that made me want to punch a wall have not returned! I don't 'like' it but to keep Sunday Ticket I can likely live with my version of 'slow'..... As long as the 'stutters' while navigating don't return!
     
  15. Mike Greer

    Mike Greer Hall Of Fame

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    Well - with all of our brilliance - have we concluded that DirecTV does indeed need to fire their engineering staff?

    My vote would be to fire the management in the engineering staff. I say that because if the problem was with the actual coders I'm sure they would have worked out the issues long before now. It seems to be that whomever is 'in-charge' has set the bar way to low. Does Dish Network spend more money on engineering than DirecTV? Who knows but I doubt it. Both Dish and DirecTV are in this for the money and will make 'compromises' between the bottom line and happy customers.

    I really believe that if you took someone that had never used any DVR from either company and had them use both side-by-side they would classify the Dish DVRs as 'Fast' and even the 'fast' HR20-700 as 'Slow'. Granted there are other things in play but from a hardware engineering point of view it is my 'unqualified' opinion that DirecTV needs to raise the bar much higher and speed these bad boys up!
     
  16. dreadlk

    dreadlk Hall Of Fame

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    And now comes the part where you or someone else says it's time to close the thread. Right!

    The MO never changes :lol: A thread with a title like this one has got to sink to the bottom fast and it's floating on the top way to long.

     
  17. dreadlk

    dreadlk Hall Of Fame

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    I have seen in the past where the versions coming to my HR20-100 are different from the one's on my HR23-700 but over the last few updates they have been the same. Are you sure that the updates are indeed different.

     
  18. say-what

    say-what Active Member

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    While the firmware designations may be the same across the HR2x line, the code is definitely unique.
     
  19. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Actually much of the code is shared, it really comes down to device drivers and the issues caused by them.
     
  20. cygnusloop

    cygnusloop Hall Of Fame

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    On this, I think everyone can agree!
    :group:
     
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