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DirecTV - never again!

Discussion in 'DIRECTV General Discussion' started by debell, Nov 13, 2011.

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  1. Nov 13, 2011 #61 of 220
    debell

    debell Godfather

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    I would ask that you please read my reasoning to cancel. The only reason I was getting new equipment was because DTV thought I was a "new customer". I did not feel right about this, they did not make an exception for me the sales rep simply LIED to the company.
     
  2. Nov 13, 2011 #62 of 220
    debell

    debell Godfather

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    Actually, saying I have a personal agenda is very clearly a personal attack and I ask that you please stop accusing me of this.

    No, I'm not a customer. I didn't realize this forum was only for those who are customers? I see many who post on here about their experiences and posts by current, former and potential customers. I would fall into the former but potential customer category.
     
  3. Nov 13, 2011 #63 of 220
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    I don’t know for sure but the new names on the monthly fee (leased or additional receiver) is just a bookkeeping thing. IMO, that’s why the primary receiver has the fee and it gets credited back. I see that as a way of keeping tracking of which are owned and which are leased. In the end there will still be the “mirroring fee” for each receiver in addition to the primary.

    The price of the leased receiver is subsidized. It helps pay for the receiver maintenance which the sub is no longer responsible for with DIRECTV.

    The fact is if you bought the receiver outright you’d still have the mirror fee (it just wouldn’t be called a lease fee), the initial cost of the receiver will be much higher, and if it broke that would be on you. With the lease model the customer pays less money out of pocket than the old way of doing things and once the receiver is paid for the most the customer pays for a bad box is ≈$20 for shipping.

    If you’d rather go back to the old way it’ll cost you much more...unless I’m wrong...but I don’t think so. :grin:

    Mike
     
  4. Nov 13, 2011 #64 of 220
    debell

    debell Godfather

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    I'm not interested in discussing whether or not I have an "agenda". I'm interested in discussing DTVs policies, etc.
     
  5. Nov 13, 2011 #65 of 220
    debell

    debell Godfather

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    THANK YOU.

    You are the first member to actually take the time to explain this fee to me on this forum. Regardless of whether it's for accounting or whatever, it's marked as a "leased receiver" fee. They waive the first one (as does almost all other providers) to entice you to sign up. I just can't put my hands around the $200 up front fee + $6 a month. That's a total of $344 over the course of a 24 month contract.
     
  6. Nov 13, 2011 #66 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Some states charge tax on leased equipment, so it will be listed [taxed] and then credited. "Accounting" for state taxes.
     
  7. Nov 13, 2011 #67 of 220
    RACJ2

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    Sorry you had a bad experience, but it can happen with any company. Even the company you have praised [link].
     
  8. Nov 13, 2011 #68 of 220
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    The last I checked, if you were to purchase (to own) that HDDVR it would in the range of $400+ new. So even after 2 years you are still ahead.

    With any other provider that charges no upfront but let's say $15/month after 24 months you have paid $360 but the lease fee never goes down. The difference after 2 years is huge and that's assuming you had to pay the full $200 with DIRECTV when you sign up.
     
  9. Nov 13, 2011 #69 of 220
    n3vino

    n3vino Godfather

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    Leon...
    D* has a website where a person can go in on his own, and carefully determine what they wan, and find out what freebies and costs there will be. All one has to do is start building their plan by including it in the cart. When finished, and before one hits submit, it will tell them what they are getting, shows the discounts, shows upfront costs, and what the costs are for each month, up to 24 months. That's called doing your homework and getting it in writing.

    An installer told me there was a confusion caused by d*, because they called a CDDK wireless when in fact it is not. The order form did say that I needed a free port in my router, but I disregarded it because they called it a wireless CDDK.

    Where one has to watch out is at retail stores where there are fast talking D* salesmen telling you and giving you half truths. It all sounded good, but I knew better because I had already done several cost evaluations and knew that they were full of it.

    I don't know if these guys work for D*, the retail stores, or for independent D* retailers.
     
  10. Nov 13, 2011 #70 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While I may not agree with your reasoning, it was your option, which you took.
    Now since you didn't subscribe, I'm not sure what your intent is here in this second thread about THE SAME TOPIC!
    You've been a member a short time, but haven't [it seems] posted anything but this one "topic" [which makes it look like an agenda].
     
  11. Nov 13, 2011 #71 of 220
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Actually they've always waived the first one...even when it was called a mirroring fee. The fee structure for receivers is the same as it's always been and will not change. I think the nomenclature is irrelevant.

    I understand what you’re saying. You pay for the receiver and then continue to pay a fee for the receiver. If that were the only consideration I would agree with you. However, the overall cost to the customer is less. Going back to the way it used to be the cost would be too high so if they want to charge less and change the name of the fee to something else I’m ok with that.

    Additionally, the additional/leased receiver fee is much less than it is with other service providers. ;)

    Mike
     
  12. Nov 13, 2011 #72 of 220
    debell

    debell Godfather

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    I'm not sure what you're trying to prove? I never said that Brighthouse was perfect. I'm speaking about DTV, not BHN. Why is it that members on here can't take criticism towards DTV very well?
     
  13. Nov 13, 2011 #73 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm sure some of this comes from there being both: a wired CCK and a Wireless CCK.
     
  14. Nov 13, 2011 #74 of 220
    RACJ2

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    I stated exactly what I was trying to prove, did you read it?
     
  15. Nov 13, 2011 #75 of 220
    debell

    debell Godfather

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    I would prefer to order online, however, due to the fact that I was a former customer I could not without paying for the equipment. I was told by a DTV CSR that if anyone could make an exception on the price of equipment it would be the direct sales department and he transferred me there. It was direct sales that signed me up, giving me the impression that I qualified for new customer promotions when they actually just simply created a new account with my "nickname".
     
  16. Nov 13, 2011 #76 of 220
    debell

    debell Godfather

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    The last thread got out of hand with personal attacks and such, I'm no interested in that. I'm interested in healthy discussion about DTV which we are doing. If you aren't interested in doing this, please don't bother posting here.
     
  17. Nov 13, 2011 #77 of 220
    debell

    debell Godfather

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    I'm sorry, but your post made no sense to me.
     
  18. Nov 13, 2011 #78 of 220
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    That's a good point. If you look at the numbers it's usually the least expensive option.

    Mike
     
  19. Nov 13, 2011 #79 of 220
    debell

    debell Godfather

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    That's a good point, however, since DTVs packages are more expensive than most other providers that savings doesn't carry over.
     
  20. Nov 13, 2011 #80 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "I think" there are a few/many that do/will take it.
    "Some of the problem" may come as others simply don't follow your particular view/complaint.
    DirecTV had given you more than most here have ever gotten, "but for" one item at the last minute. You opted to not follow through [your choice] and now are ragging on how bad their customer service is, when you would have gotten "the Ferrari for free".
     
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