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DirecTV - never again!

Discussion in 'DIRECTV General Discussion' started by debell, Nov 13, 2011.

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  1. Nov 13, 2011 #81 of 220
    RACJ2

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    I thought my statement was pretty clear, but let me clarify. You can have a problem with any company, even your current cable company. I did not say that you said Brighthouse was perfect.
     
  2. Nov 13, 2011 #82 of 220
    Davenlr

    Davenlr Geek til I die

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    Since packages are useless without equipment, you need to add all the little charges of the other providers together to get the "real" cost.

    Directv is less expensive than both Comcast, AT&T, and Dish here (my only choices).
     
  3. Nov 13, 2011 #83 of 220
    Mike Bertelson

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    I have three DVRs and one receiver and the premium channels. Every time I've priced it out, and comparing apples to apples, the hardware costs make the overall monthly cost higher with all my alternatives than with DIRECTV.

    Taking that into perspective, if I run those numbers out beyond the two year commitment it’s less expensive even paying the upfront receiver cost.

    Mike
     
  4. Nov 13, 2011 #84 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "As If" DirecTV hasn't run those numbers too [and squeaked out every bit they can]. :lol:
     
  5. Nov 13, 2011 #85 of 220
    debell

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    DirecTV did not offer me anything, they were under the impression I was a new customer. As many on here mentioned, the Fraud Department would most likely come after me once they figured out what the sales rep did so please stop glorifying DTV as if they gave me a great offer. They gave me a new customer offer because they thought I was a new customer.
     
  6. Nov 13, 2011 #86 of 220
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    I assure you the fraud dept. is not going to came after you because a CSR gave you a good deal.

    They offered you a good deal and you didn't take it.
     
  7. Nov 13, 2011 #87 of 220
    debell

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    Great points made by both of you. I would have to agree that AT&T is the most expensive option of all of my options. Unfortunately, DTV is right in line with them after the promotional period ends.

    I do, however, understand your points regarding the total equipment cost and that does shed some light on it much more now. Thank you for clearing that up.
     
  8. Nov 13, 2011 #88 of 220
    lparsons21

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    Having both services within the last few months (no, not at the same time), I can say that when I run the numbers, I come out at nearly a dead heat between D* and E*.

    With E* I had a Vip612 and a Vip722k, so the lease fee was $10 for the 612. With D* I need 3 HRs to match the functionality of a 612+722k, or at least get close to it. So the lease fee with D* is $12. Programming costs are insignificantly different at the levels I carry programming. After the 1st year discounts are gone, I'll be paying about $3/month more with D* than I was with E*, but I'll have MRV...
     
  9. Nov 13, 2011 #89 of 220
    debell

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    Once again, please read the posts before commenting. I was given a good deal BECAUSE I was put into the system as a new customer when I was a returning customer. The CSR made me feel as if he was making an exception when he actually changed my name (original account was under Joseph and he put the new account under Joe). He also used my cell # as the primary number and that forced DTVs system to think I was a different person.

    I was told by someone in the customer advocacy department that this was AGAINST POLICY but that they'd make an exception. While they may have, I didn't want to chance it as it would be my word against theirs.
     
  10. Nov 13, 2011 #90 of 220
    lparsons21

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    New customer or returning customer after long enough time is literally the same deal. The difference with yours was that you weren't quite at the 2 year gone time that usually is needed for the good deals.

    I was in that same situation and Ellen's team got me a good deal. 2 HRs free, and I could have had an HD receiver also if I wanted free, was the best they would do. You got better than that. If I were in your shoes at the time of install with all the goodies you got, I would have gone ahead with it and done the wireless CCK myself. But that's me.
     
  11. Nov 13, 2011 #91 of 220
    Davenlr

    Davenlr Geek til I die

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    The presidents office told you it was ok, and you declined. It was YOUR decision. DirecTv was honoring the deal.
     
  12. Nov 13, 2011 #92 of 220
    scsa1000

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    Really I got a new customer deal when it wasn't my first time with them though it was years between but don't try to act like you want a good discussion you seem to want to make everyone switch over by talking about being more than others. Mike was talking about how the dvrs pay for them selves with the two year contract nothing to do with the cost of programming.
     
  13. Nov 13, 2011 #93 of 220
    debell

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    DirecTV was honoring the deal, but only because they made a mistake. Nonetheless, my morals and values would not allow me to continue, what can I say.
     
  14. Nov 13, 2011 #94 of 220
    debell

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    Your lack of punctuation has really confused me. I'm not sure what you think I'm trying to make people "switch over too" but that is not accurate.
     
  15. Nov 13, 2011 #95 of 220
    veryoldschool

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    So the VP of customer service group "told you" they'd honor this.
    "A reasonable person" might ask them to email you this, if you had any concerns that this might come back to bite you.
    You did know you could have waited two months also, but instead perused this and when the installer offered to connect a wired CCK, as he didn't have a wireless CCK, "this was the straw" that rejected the install and now DirecTV are "schmucks".
    While you may see this as "logic", it seems others don't.
     
  16. Nov 13, 2011 #96 of 220
    veryoldschool

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    "An yet" you did continue and only bailed over the wired verses wireless CCK.
     
  17. Nov 13, 2011 #97 of 220
    debell

    debell Godfather

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    You're absolutely right, I should have gotten this in writing but everything happened so fast it didn't cross my mind.

    As mentioned by others who have gotten the same deal as me BEFORE being gone for 2 years from the VPs office, I figured it was worth a shot for me to try to get the same deal. Why is this frowned upon by you? I don't know about you, but I like to get the most for my money. After reading others got the new customer deal before reaching the 2 year threshold, I figured I'd try as well.
     
  18. Nov 13, 2011 #98 of 220
    debell

    debell Godfather

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    Actually, I would suggest you check your facts. While the wireless CCK opened my eyes, after speaking with the installer about my situation I canceled because of the fake account that was created. I don't know how many times I need to say this to make it clear to some of you.
     
  19. Nov 13, 2011 #99 of 220
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm one of the cheapest SOBs on this forum. :lol:

    Part of your posting I can agree with, while parts come across [to me] as "I'm as pure as the driven snow", [just don't look at this yellow snow at my feet].

    "For me" there's a bit of inconsistency with all of your postings.
     
  20. debell

    debell Godfather

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    I'm sorry that you feel there is "inconsistency" with my postings. I have been very clear in all my postings as to why I canceled and how I felt about things. As a consumer, I have the right to change my mind about a situation and that's exactly what I did with my installation.
     
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