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Directv never took rcvrs back?

2K views 15 replies 9 participants last post by  peds48 
#1 ·
Ok, a question on my old receivers.

I had directv before with a HR44 and one Genie Mini (H-? ) I cancelled about a year ago, and was told I would be receiving boxes in the mail to ship the receivers back. Called back, and got reassured I would get the boxes in the mail.

That was a year ago, and guess what? I still have a HR44 and Genie Mini sitting in my closet. Never got charged, never got a box, nothing. Now I have Directv back again, and I'm wondering...

Can I use this equipment? Not really sure what the story is and I don't want to get in trouble for having them. I would think they'd want a HR44 back.
 
#2 ·
They should have been returned but many have reported that the return boxes never show up.
Unless you have "owned" models, they should have been returned.

Odd part is if you call to restart, they will probably activate them with little difficulty but lock you in to a new 2 year agreement. Dumb since they aren't shipping them to you but if you don't own them outright, the system will flag it that way.

But you won't get in trouble. You didn't do anything.

And if you have a 4K TV, you need a HR54 anyway so then you can not worry about reusing the Genie.
 
#4 ·
I actually just got back into a 2 year agreement, and I have a HR54 and a Genie mini. C61?

So, Can I use the old HR44 in my setup? I think I read on Solid Signal they only allow ONE Genie. Or can I use the old Genie Mini? I don't think the C61 works very well....
 
#6 ·
F1aReD said:
I actually just got back into a 2 year agreement, and I have a HR54 and a Genie mini. C61?

So, Can I use the old HR44 in my setup? I think I read on Solid Signal they only allow ONE Genie. Or can I use the old Genie Mini? I don't think the C61 works very well....
You can only use one genie. You can have multiple clients, but if the old box was an H2x, that's not a client. That's a regular hd receiver, which you can use as long as you don't exceed your tuner limit (and one genie plus one HD receiver wouldn't).
 
#7 ·
I am having the same problem. After several calls on letting them know that the return kit never arrived. I was able to get a person that had reenter a request for a return kit and gave me the customer number nine digit. So hope fulling next week I should have something. I also told her that I will be calling back next week. And if I get a person who says that the returned kit was not order I am going to read back the nine digit order number.
 
#9 ·
I am having the same problem. After several calls on letting them know that the return kit never arrived. I was able to get a person that had reenter a request for a return kit and gave me the customer number nine digit. So hope fulling next week I should have something. I also told her that I will be calling back next week. And if I get a person who says that the returned kit was not order I am going to read back the nine digit order number.
What to let everyone know today I had received a returned box. Just finished packing the HR-44 and sent the box to my local post office. Yea.
 
#12 ·
My HR-22s and AM-21 have been sitting in my basement since I canceled two years ago -- they didn't want them back. Now that I'm going back to DirecTV with a Genie system I supposed I can't use my old boxes anymore? is the Genie better? If I can save money using my old boxes with whole-home I gladly would.
 
#16 ·
While getting a Genie would be better and recommended, as long as you kept the same account number you could reactivate the HR22. if you got a new account number you won't be able to reactive as leased receivers are not transferable.

Sent from my iPhone using Tapatalk
 
#15 ·
To start I dont have first hand experience with either or even second hand with Dish as my friends who have Dish still have the Vip series DVRs, not a Hopper/Joey system. I really doubt the picture quality equaling DirecTV as they are still short on sufficient bandwidth so all HD feeds are overcompressed. Maybe they improved, I dont know but my gut tells me DirecTV would still be better. Regarding the clients I thought only the C61k was still having issues. One thing to consider regarding clients is that wired is always better than wireless.
 
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