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DirecTV Not Providing HBO GO for Roku

Discussion in 'DIRECTV General Discussion' started by oakwcj, Oct 29, 2011.

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  1. Nov 4, 2011 #41 of 403
    oakwcj

    oakwcj Lower Echelon

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    I think that DirecTV has heard our complaints. The last email I got from Ellen's office said that they were focusing on improving HBO on demand. I wrote back yet again and said that On Demand was an inferior service and in no way a substitute for HBO GO and that I thought DirecTV was big enough to chew gum, launch satellites, and deal with HBO GO and on demand all at the same time. I also said that if HBO was the bad guy in this I'd be happy to complain to them instead if they'd provide me with some actual information.

    I just received a phone call from a nice, somewhat flustered, man in the Customer Advocate office. He, of course, had no information either, but didn't hide behind any particular excuse, and broadly hinted that they were working on it. At least I know that we have their attention.
     
  2. Nov 4, 2011 #42 of 403
    AlanSaysYo

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    That, sir, is excellent. I would have included that in mine if I'd read it here first.

    Edit: I just received the same canned response that others have received, and reading it again, I fixated on something:

    "Although we don't currently allow HBO streaming on the Roku..."

    Quite the interesting word choice. If you don't support something, you don't tell people that it's not allowed - you say it isn't supported. It doesn't make a whole lot of difference at the end of the day, but still. Using the word "allow" over "support" gives me a little hope that it can be changed.
     
  3. Nov 4, 2011 #43 of 403
    inkahauts

    inkahauts Well-Known Member

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  4. Nov 4, 2011 #44 of 403
    oakwcj

    oakwcj Lower Echelon

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    If the article is accurate, it would seem to rule out money as an obstacle:

    Furthermore, there’s no contractual reason Comcast or DirecTV users can’t access the Roku app. A person with knowledge of the situation told us there are no amendments needed for those companies to authenticate with one device or another, and the decision to support different devices — or not — is up to the operator.
     
  5. Nov 4, 2011 #45 of 403
    DBSooner

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    If you think people are mad about this now just wait until the HBO GO app is released on the Xbox 360 and PS3.
     
  6. Nov 4, 2011 #46 of 403
    dualsub2006

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    Actually, every definition of TV Everywhere that I have ever seen simply describes it as a method that allows a user to authenticate as a pay TV subscriber. Your phone, your tablet, your laptop, your desktop and even your Roku. All potential TV Everywhere devices.

    HBO has stated that they are rolling out to Roku and other connected devices as a part of their TV Everywhere strategy. Again, you might to narrow down the concept to being simply about phones and tablets but that's incorrect. Go to http://www.timewarner.com/our-innovations/content-everywhere and see how they define TV Everywhere.

    And it isn't that I ignored the line where you wanted Roku streaming too, I just got wrapped up in the fact that you said it was about cheating the system, loaning Roku devices out, duplicative service, removing the need for a receiver and all of the D* defense lines that you posted. Oh yeah, there was also the line about telling one upset user to hook a receiver up to his TV if he wanted HBO on it.
     
  7. Nov 4, 2011 #47 of 403
    Bryan_J_T

    Bryan_J_T New Member

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    HBOGo and Roku have both pointed fingers at the service providers on twitter, while there have only been canned responses from DirecTV. It's pretty obvious who is preventing us from using this service
     
  8. Nov 4, 2011 #48 of 403
    McCoyRJ

    McCoyRJ AllStar

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    What a disappointment. Just tried to activate GO on the Roku, found out D* doesn't provide it, then came here and read all these posts. Anyone have the email address to the person I should raise hell to? :mad:
     
  9. Nov 4, 2011 #49 of 403
    TBoneit

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    From here http://gigaom.com/video/hbo-go-for-roku-comcast-directv/ I see the reason for no HBO GO.

    "Roku expects to have sold 3 million streaming boxes by year-end, and CEO Anthony Wood told us last fall that about 12 percent of Roku users go on to cut the cord or cancel their pay TV subscriptions."

    "Meanwhile, DirecTV is betting big on its Nomad set-top box for streaming pre-recorded DVR programs on laptops and connected devices."

    Why help someone cut the cord? And give a reason to buy a competitors product and not buy your product instead.

    I'm sorry but to me this is much ado over something of no value.

    I look at the HBO GO content periodically and see nothing of interest.

    In your case I'd do what I do. I don't keep beating my head against the wall. I go around it.

    If it were me IOWs and I did want HBO I'd go to a provider that offers what I want. Life is to short.
     
  10. Nov 4, 2011 #50 of 403
    t_h

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    Because the more stuff that I want that Directv doesnt give me, and the less stuff they allow to stream from their box, the more I want to cut the cord. I can get this capability by simply connecting a PC or a tablet/phone with an hdmi connection to my tv. So they're simply making it hard for me to have what I want, and make me go away from directv to get it. If I'm watching netflix and hulu+ and hbogo on my tv with my computer, I might decide that since my directv box does none of this, at I dont need the directv box.

    Eh, how about every episode of every series that HBO has ever run? There are at least 3-4 that I havent seen and would like to. And I will, just not with a directv receiver or a roku player, which is stupid because I already have those attached.

    Historically protectionism never works. Directv works hard to not offer things like netflix, hulu and hbo go on a roku player because they dont sell the $6 pay per views that I'm not ever going to buy anyhow. This is a strong pattern I've seen with Directv management...prevent the customer from doing what they want without ever figuring out how to embrace and profit from what the customer wants.

    In my opinion, crap like this is what pushes people to cut the cord.

    Theres no cost or complexity here, its a simple activation capability for the roku device. Directv already has the authentication done for pc's, android and ios. They've just elected to not do it for roku.
     
  11. Nov 4, 2011 #51 of 403
    inkahauts

    inkahauts Well-Known Member

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    Its all a game of who jumps first and so on. At some point, streaming only options will have the same costs to consumers as traditional vehicles do today. We are in a flux period. Once theses fees all balance out, then everything will truly be available everywhere, if you subscribe to any one carrier. Till then, we have this mess.

    A minimalist solution is for Directv to add all the go shows to on demand. That would be the best solution, short of actually allowing it on the roku. But here is what gets me, who is limiting the go content from airplay on my ipad to my apple tv? The screen shot I get when trying implicates its HBO, not directv? To me, that is totally contradictory to them allowing it on the roku. Whats up with that?
     
  12. Nov 4, 2011 #52 of 403
    dualsub2006

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    That is HBO blocking AirPlay. AirPlay has been cracked and a person with the proper setup can steal that stream. Until the encryption is strengthened you won't see HBO allow AirPlay streaming. The help section of their HBO Go website talks about it.
     
  13. Nov 4, 2011 #53 of 403
    Satelliteracer

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    • HBO is $15.99 and has been since February 10, 2011.
    • Prior to that is was $14.99 for almost two years.
    • March 4, 2009 the price went from $14.00 to $14.99.

    If you take the Premier package, you sign up for all 5 premiums but you save a few bucks rather buying them incrementally

    HBO $15.99
    Starz $11.01 (discounted)
    Showtime $10 (discounted)
    Cinemax $8 (discounted)
    Sports Pack $7 (discounted)

    $52 total incrementally.

    With Premier, you save $3 per month by having all the Premiums. Premier is the same as CHOICE XTRA + the 5 premiums. CHOICE XTRA + 5 premiums = $117.99. Premier = $114.99. Savings of $3
     
  14. Nov 4, 2011 #54 of 403
    oakwcj

    oakwcj Lower Echelon

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    When I saw a post from Satelliteracer, the most knowledgeable and credible voice from DirecTV, I was hoping it would be about HBO GO. Nothing to say about the the thread topic, SR?
     
  15. Nov 4, 2011 #55 of 403
    Shades228

    Shades228 DaBears

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    Well since he posted and didn't say anything on the subject I think that would be obvious that he doesn't have anything to say about it. If he had something to post about it he would have. Trying to call him out on it, while possibly making you feel better, won't do anything else.


    If there was any information to give you would have gotten it by now. You're getting canned responses because there's nothing to say about it. Read that article that was posted 50% of pay TV customers cannot access it on their ROKU. ROKU has expected to sell 3 million devices by years end, but that doesn't say how many unique customers. People on here have reported they have 2-3. This is a small niche market similar to TiVo. You have a specialized device that's not going to really do anything to help a company so why bother supporting it.

    To put it in perspective look at the amount of unique posters to this thread who have said they have an issue with this. Then look at the total number of page views. If you do a Google search you get linked to this thread quickly.

    If it's even in the works, given the history of what happened last time, don't expect DIRECTV to make an announcement about HBO stuff until it's done. Chances are however if they're putting the time in anywhere in anywhere it would be the game consoles and even then I wouldn't be surprised if DIRECTV didn't support it.
     
  16. Nov 4, 2011 #56 of 403
    MikeW

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    I disagree with the notion that DirecTV is blocking ROKU because they are afraid of cord-cutters. You can't get HBO_GO without a subscription to somebody.

    Unfortunately, but their implementation of HBO ON Demand is poor and NOMAD is a joke.

    They really should quit with these anti-consumer initiatives and deliver on products like ROKU when the opportunitiy arises.
     
  17. Nov 4, 2011 #57 of 403
    Shades228

    Shades228 DaBears

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    What you can do though is not help make a product that also has competitors products on there be less appealing when they connect to the TV.
     
  18. Nov 4, 2011 #58 of 403
    MikeW

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    Or make your product far superior so that your customers aren't wanting for more.

    A ROKU interface to browse movies would certainly be more appealing than the DirecTV interface.

    The TIVO To GO interface and functionality is far superior to NOMAD.
     
  19. Nov 4, 2011 #59 of 403
    oakwcj

    oakwcj Lower Echelon

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    I feel just fine, but thanks for caring. You sure do post a lot on a subject that you don't really seem to care about. I wasn't trying to call out Mr. Racer, just lighten things up a bit. I know full well that he'd say something about the subject if he had something to say. I'm sure he can take care of himself, and so can I. I just wonder what bothers you so much about customers trying to pressure their satellite provider to provide something they want.
     
  20. Nov 5, 2011 #60 of 403
    Devo1237

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    Ugh, I've been dying for HBO Go to show up on my XBOX so I could power through eps of wire and curb, but now it sounds like DirecTV won't even authenticate it? What's the point? I won't subscribe to HBO without access to Go, so they're getting one less premium subscriber. I'm not gonna pretend it's enough to make me cancel DTV all together, but I am gonna look into some sort of ala carte option with my cable company. Its a slippery slope when they start denying these kind of simple features.
     
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