Called to downgrade to Choice Xtra today since my 3 month introductory free HBO, Showtime, etc. ran out. The CSR said that as of today, they are offering "Exede 12" satellite internet. I told the lady I'm paying $43 a month (promo plan) for Roadrunner Turbo, which is 20mb down/2 up. She had no idea what a megabit was and was clearly not informed. It's as if they just shoved this in her face and told her to sell it. 10 minutes later, she found out that Exede offers 12 down/3 up. I guess it's about $39.99 a month after they put you into a special offer. It can't beat my roadrunner turbo. I don't live in the boonies, but it seems like they want to shove this down everyones throat, probably because of the new $4 Time Warner "leased modem" fee. I don't want to give up any speed. The lady had no idea what I was talking about in terms of speed and I finally just told her to drop the subject. I'm normally very patient, but she was clueless as to what she was even selling. She tried to get me to bundle my home phone as well, asking what I pay for internet and phone. I have no need for home phone, roomie and I have cell phones with unlimited minutes. 15 minutes later I'm finally getting my service downgraded! Geez! Anybody else getting this sales pitch?