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Directv Package Question

Discussion in 'DIRECTV General Discussion' started by JAMHRR, Aug 27, 2003.

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  1. JAMHRR

    JAMHRR Legend

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    Apr 12, 2002
    I am a DTV subscriber and I want to drop the sports package that I currently subscribe too.
    I tried to do this online at the DTV website but was unsuccessful. Does anyone know how I can do this online, or do I have to call DTV customer service? :rolleyes:
     
  2. DCSholtis

    DCSholtis Up The Irons!

    5,775
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    Aug 7, 2002
    I was under the impression you could do that online as well....what message popped up when you tried to?!!
     
  3. JAMHRR

    JAMHRR Legend

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    Apr 12, 2002
    No message popped up. When I went to change package on the my account area it didn't have a link to remove items just to add items to your existing package.
     
  4. boba

    boba Hall Of Fame

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    May 23, 2003
    Could be Directv is smartening up and wants you to talk to a CSR so they can try to keep you as a customer.
     
  5. James_F

    James_F Damn you woman! DBSTalk Gold Club

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    Apr 23, 2002
    When you get to the page where you "add" the package, just unclick the Sports option.

    1. Log into customer care
    2. Choose "Change Programming Package"
    3. Pick "Add Premium Services, Additional Services and/or Sports Subscriptions to your Currect Base Package
    4. You'll see sports selected, just uncheck the box and hit next.
    5. The summary comes up and pick Accept Changes.

    The only thing you can't cancel are the Sports Subscriptions such as NFL Sunday Ticket or MLB Extra Innings.
     
  6. JAMHRR

    JAMHRR Legend

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    Apr 12, 2002
    I did choose "Change Programming Package" but whatever option I pick it doesn't come up with an area with "Sports Pack" All it does is list the sports package subscriptions ie: "NFL Sunday Ticket" etc.

    I don't want to change the package I have Total Choice w/Locals. All I want to do is delete the Sports Pack from my additional services.
     
  7. ka101

    ka101 New Member

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    May 1, 2003
    You have to go thru all the choices including reselecting the Total Choice with Locals and then continue to the next page to either select or deselect the checkmarks from the additional packages you either want or don't want and then move to the next screen to confirm. I seem to have no problem...

    Bill.......
     
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