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Directv Protection Plan HELP

Discussion in 'DIRECTV General Discussion' started by stblake10, Aug 28, 2008.

  1. rudeney

    rudeney Hall Of Fame

    4,266
    1
    May 28, 2007
    I don’t blame them for wanting to go through the process, but sometimes you can get a really bad CSR. I still have an old UTV on my account that failed (hard drive went out). I called, and told the CSR what was happening. He started giving me the steps for doing a menu-reset. I explained that the receiver was stuck at “connecting to WebTV” and would accept no user commands. He then wanted me to do an RBR. I tried to explain that the UTV had no red button. He actually got a bit rude with me, telling me that I needed to follow his instructions or else they would not be able to resolve my problem. I asked for a supervisor and all was solved pretty quickly.
     
  2. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    If all else fails thats always the best bet. The troops in the trenches have their orders, if following that procedure is a waste of time talk to the supervisor.
     

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