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DirecTV Protection Plan

14K views 98 replies 27 participants last post by  Rich 
#1 ·
Coming up on my first month with DTV - when I'll have to decide if I want to cancel the protection plan. On the plus side, the protection plan provides new equipment every two years. On the other hand, it looks like the HR44 and C61 receivers are extremely reliable.

Do you recommend or not recommend continuing with the protection plan for $10/month for the next two years?
 
#2 ·
ratoren said:
Coming up on my first month with DTV - when I'll have to decide if I want to cancel the protection plan. On the plus side, the protection plan provides new equipment every two years. On the other hand, it looks like the HR44 and C61 receivers are extremely reliable.

Do you recommend or not recommend continuing with the protection plan for $10/month for the next two years?
I would DEFINATELY KEEP the protection Plan.
That way you will be assured you will be OUT an additional $ 10.00 each Month on BRAND NEW Equipment.
Kinda like buying a NEW TV and hope it fails so you can collect on your warranty.
DirecTV will replace any piece of equipment that fails, just for the Shipping Fee. About $ 20.00
On the plus side, the protection plan provides new equipment every two years.
Hope that Promise works better than the FREE Debit Cards, everyone is stillll waiting for.
 
#4 ·
Personally no I wouldn't. I bet on nothing breaking and if it does I'd pay then myself. Granted I can do a lot of work myself. And in two years I'll bet they'd upgrade for free anyway. But then you never know... it's up to you. For some people it's a great deal. For others not so much. It's a personal call I think.
 
#5 ·
I wouldn't buy a new piece of electronics without the premier plan. When asked if I want an extended warranty, I always get to say no without hesitation. Everything I've ever made a claim on has been resulted in an upgraded piece of equipment, and the claim process has always been smooth.
 
#6 ·
ndole said:
I wouldn't buy a new piece of electronics without the premier plan. When asked if I want an extended warranty, I always get to say no without hesitation. Everything I've ever made a claim on has been resulted in an upgraded piece of equipment, and the claim process has always been smooth.
Agree. I too have the Protection Plan Premier. A few months ago the mother board on my five year old 55" HDTV failed. Because of it's age support and parts weren't available. DIRECTV replaced it with a Sony XBR-55X900C Smart LED 4K Ultra HDTV.
 
#7 ·
The thing about "new equipment" is that it's based on a definition you may not agree with. It's not an upgrade from say an HR44 to a HR54. It's an change in class. So it would be for something that's not a Genie. That something doesn't exist currently, but may in the future.

Same with the client, it wouldn't be an upgrade to a hypothetical C71.

If I didn't have owned equipment, I wouldn't have the plan myself.
 
#9 ·
MysteryMan said:
Agree. I too have the Protection Plan Premier. A few months ago the mother board on my five year old 55" HDTV failed. Because of it's age support and parts weren't available. DIRECTV replaced it with a Sony XBR-55X900C Smart LED 4K Ultra HDTV.
Mmm, I might just change my mind about the Premier plan. I've always had the first tier plan and as time went by and I accumulated more owned HRs the first tier plan became necessary for me to maintain that owned status. I gotta give this some thought...

Rich
 
#10 ·
Rich said:
Mmm, I might just change my mind about the Premier plan. I've always had the first tier plan and as time went by and I accumulated more owned HRs the first tier plan became necessary for me to maintain that owned status. I gotta give this some thought...

Rich
With the Premier plan everything you use with DIRECTV (PCs, AVRs, Speakers, TVs, ect.) is covered and will either be repaired or replaced with equal or greater value.
 
#11 ·
MysteryMan said:
With the Premier plan everything you use with DIRECTV (PCs, AVRs, Speakers, TVs, ect.) is covered and will either be repaired or replaced with equal or greater value.
OK, I'm gonna upgrade to the Premier tier. As usual, I have nothing but the utmost respect for your opinions and will just do the upgrade. Thanx.

Rich
 
#13 ·
Go to www.directv.com/technology/protection_plan and you will see what is included in the $7.99 plan. I purchased the plan mainly for realignment and line of sight problems. Trees branches that get in the way of my satellite dish and the two year upgrade of equipment. This plan basically covers your whole system if something goes wrong with it. That appealed to me a lot. Hope this helps!
 
#14 ·
I have been mulling this over myself. I have had the protection plan for a couple of years. So that is $95.88 a year (not sure if there is tax on it too). Unless one has a truck roll and needs at least two receivers replaced (shipping cost), I am not sure it is worth it. Since my dish is pole mounted and I have a spare LNB, needing a truck roll is highly unlikely. I have one HR20 with a bad HDMI port, so I may let them replace that and then just cancel it.
 
#15 ·
poppo

Posted Today, 05:18 PM

I have been mulling this over myself. I have had the protection plan for a couple of years. So that is $95.88 a year (not sure if there is tax on it too). Unless one has a truck roll and needs at least two receivers replaced (shipping cost), I am not sure it is worth it. Since my dish is pole mounted and I have a spare LNB, needing a truck roll is highly unlikely. I have one HR20 with a bad HDMI port, so I may let them replace that and then just cancel it.

I just wanted to give you a heads up. If you cancel the Protection Plan within the first year of having it, they can charge you for the cost of anything you have used it for. I would not recommend using, and then cancelling.
 
#17 ·
MysteryMan said:
With the Premier plan everything you use with DIRECTV (PCs, AVRs, Speakers, TVs, ect.) is covered and will either be repaired or replaced with equal or greater value.
Please remember that their is a fifty dollar deductible, each,for every item, every time,even if they have fixed it before,I know from personal experience .
 
#20 ·
paranoia said:
Please remember that their is a fifty dollar deductible, each,for every item, every time,even if they have fixed it before,I know from personal experience .
While true when you consider the cost of repairing/replacing expensive equipment like HDTVs, AVRs, PCs, Speakers, Routers, Modems, the $50.00 deductible is miniscule.
 
#21 ·
paranoia said:
Please remember that their is a fifty dollar deductible, each,for every item, every time,even if they have fixed it before,I know from personal experience .
Still, getting a top of the line Sony 4K set as a replacement is well worth having to pay that deductible.

Rich
 
#22 ·
I called Retention (I don't like talking to anyone else) yesterday to add the Premier tier. Spent about an hour BSing with the CSR. He admitted right off the bat that he knew little about the PP, but he did his homework while we were chatting and answered everything to my satisfaction.

Rich
 
#23 ·
I had the PP for 6 years. I just cancelled it and downgraded to the select package to cut costs. I also am going to disconnect one H25 since I no longer need it.

During that time I got a free upgrade to a Genie which gave me 9 receivers. A truck had to come out and set everything up for 9 receivers. I had a remote replaced which would have cost $50.00, according to them, an HR24 replaced, and a Genie 34 replaced with a 44. At first they didn't want to replace the 34 because they were working on a known problem. It's been a few months and I'm still getting emails that they are still working on it. However, I did tell them I had the PP, and they went ahead and replaced it with a 44, and then they didn't want the 34 back. I don't know what would have happened if I didn't have the PP. I probably would have cancelled my account because the 34 was having problems and their unwillingness to replace it was unacceptable. So I don't know if the PP had anything to do with sending out a new Genie or the fact that I insisted it needed to be replaced.
 
#24 ·
Rich said:
I called Retention (I don't like talking to anyone else) yesterday to add the Premier tier. Spent about an hour BSing with the CSR. He admitted right off the bat that he knew little about the PP, but he did his homework while we were chatting and answered everything to my satisfaction.

Rich
Aww. I was gonna mention to request tech support. They get points for it. You'd make someone's day by calling in to add protection plan premier.

Sent from my LG K7 using Tapatalk
 
#25 ·
HaterSlayer said:
Aww. I was gonna mention to request tech support. They get points for it. You'd make someone's day by calling in to add protection plan premier.

Sent from my LG K7 using Tapatalk
I'll stick with Retention. I've pretty much given up on other CSRs.

Rich
 
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