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DIRECTV Re: OTA: "We Will Have a Dual Tuner Solution"

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Tom Robertson, Oct 28, 2007.

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  1. Nov 12, 2007 #501 of 1344
    ebr

    ebr AllStar

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    That depends on where you are. I have the exact opposite problem. I moved to the HR20 (from the HR10) primarily to get my HD locals via sat because my antenna reception is so spotty. In my location I could pull in two of the stations reliably. I could pick which two but only get two of them. And, even then, the weather (being humidity and time of year) did have an affect on the reception.

    I finally moved over to the new box because I couldn't take that look from my wife anymore when either 24 or Grey's went all pixellated for a minute and we lost sound.

    So, OTA is great for some, but not the panacea that maybe you think it is. I'm very happy getting my HD locals via the sat now.
     
  2. Nov 12, 2007 #502 of 1344
    dreadlk

    dreadlk Hall Of Fame

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    I don’t think that was ever said but I do think people got a bit upset because the Mods did not jump in on the HR21 bashing, instead you guys kind of embraced the HR21 and down played the lack of OTA. Even today the OTA issue is being downplayed by the Mods. It's kind of hard for a person to make a 2 year commitment when an essential feature is lacking and its future implementation is based on a vague promise and even worst a promise that is not from the horse’s mouth.

    On the other hand I think some people fail to understand that the great inside info that we have enjoyed on this forum comes at a price, it puts the Mods in a very delicate position, so they have got to be careful about everything they say or else the relationship with D* will go sour.
     
  3. Nov 12, 2007 #503 of 1344
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    I don't think we are "downplaying it"... we have allowed many discussion and participated in a lot of them. I pulled out of this one, as frankly... nothing has changed.. or is it going to change "tomorrow". DirecTV will have an OTA solution for those that needed it / want it. You may have to wait and not convert today... but the information is there for anyone looking.

    I have my opinion on OTA... but when I stated it... I get attacked for it.
    All I will say on it.. "essential feature" is very dependent on your situation, your location, your installation, and many other factors that are not consitant amongst every user/poster.

    Honestly... we don't have to be as carefull as you all constantly think we have to be..... .and frankly, I know for my self... it is getting a little tiresome for everyone to keep assuming that.
     
  4. Nov 12, 2007 #504 of 1344
    bobinyuma

    bobinyuma AllStar

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    Like many folks chiming in, I live in an area that the DMA is very very low(170 I think). No lil for sd or hd. today I recieved an HR21. the installer callled before hand because he noticed a note on the install instructions that I needed an HR20 due to OTA. He indicated (obviously) he has had a lot of unhappy customers the past few weeks in our area due to not being able to get the locals via the new receiver. I recall making the request based on the info I read on the forums. CSR stated I will get what I get and nothing can be done, but he did put the request on the install instructions. Upon reading the threads, I gather not all is lost, in that the HR20-100 will still be produced (why is everyone upset if this becomes an immediate solution soon). I guess the real questions will be, when will directv recognize that some areas (until full lil is available) cannot get the networks. Even though today I am not a very satisfied customer, I have a hard time blaming Directv for this. Obviously, I have other provider options, but I have been with directv for about 10 years and would like to give them the opportunity to make this work. Either a quick solution for the HR21 or an HR20-100 or even a refurbed 700 would be ok with me, if they would be willing??
     
  5. Nov 12, 2007 #505 of 1344
    nexus7

    nexus7 Mentor

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    Okay, so it's still (less of) a loss-leader...but why keep on making the HR20-100 instead of 2nd-sourcing the HR21 and then not manage the SKU as a separate entity? It's not like there aren't any other SKU's that they have to match up with entitlement.
     
  6. Nov 12, 2007 #506 of 1344
    lukep10

    lukep10 Legend

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    Hey guys we had our national sales meeting weekend before last and DTV was stating at that time they expect to have the OTA solution out by christmas time.
     
  7. Nov 12, 2007 #507 of 1344
    GAM

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    That would great but I'm not holding my breath for that soon of a release.
     
  8. Nov 12, 2007 #508 of 1344
    dreadlk

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    LOL Thats not the opinion they want ;) They want you to bash D* for removing OTA.:grin:


    You guys must be real lucky. When I was in your position I had to be very careful. In the end I got sick of it! The constant complaints by forum users and then always having too balance myself from falling over the diplomatic edge, was very difficult. The final blow was the realization that when the company got there products debugged and working they forgot all the forum people who helped them; IOW they lost interest in adding the features we wanted once the product was bug free. I Hope you guys get better treatment.
     
  9. Nov 12, 2007 #509 of 1344
    Earl Bonovich

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    For the most part... the users here treat us all respectfully, and understand that we are just fans/geeks just as much as them... but there are a few....

    Since we are not staff members of DirecTV, and have our own careers... yes we have blance this "hobby" of ours and real life.
     
  10. Nov 12, 2007 #510 of 1344
    okieroy

    okieroy Cool Member

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    I liv in OKC and we get all networks but not all the sub channels. I really want a single source input to my TV. I have purchased all of my receivers and dishes, switches over the years. I did get DTV to upgrade three of my HR10s to HR20's.
    I know the new lease system helps compete with cable but based on my experience with cable and DTV installers I much prefer doing My own installation.
    I reallize I am in the minority but I have had satellite TV since 1978 in the C band days. I am concerned that DTV is becoming more concerned about cost and profit than customer service. I hope I am wrong. I love my DTV! I think I may get an extra HR20 from best buy before they ar all gone.
     
  11. Nov 12, 2007 #511 of 1344
    kristina

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    OK. Maybe the "solution" will help me. I just got off the phone with DirecTV, who offered me a free HRx "upgrade." I want to keep my HR10 running alongside for the time being, but eventually I will migrate over to the HR20/21.

    Of course, the CSR could not promise the HR20. I offered to get one myself, but she indicated that I would be paying the full $299 if I went that route.

    Since I'm keeping the HR10 right now, it's not mandatory for me to have OTA on the other DVR. Do you guys think I should just take the deal, hope for an HR20 but probably get an HR21, and hope that this "solution" comes out before I switch completely over from the TiVo unit?

    BTW, the "solution" must be genuine OTA for me and not just more LiL; I want to preserve all the functionality of the HR10 and means receiving every OTA channel and subchannel.
     
  12. Nov 12, 2007 #512 of 1344
    nuke

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    Keep trying. They'll do it. I got offered a free "HD DVR+" or $200 credit. I took the credit and got the HR20 from Costco.

    If they gave you an express customer service number and a PIN, your chances are pretty fair.

    D* is completely schizoid on what they'll do for people. One day it is "no, no, no, and no." Next it is pleasant conversation and "Yes, that's no problem, we'd be happy to that."

    The "solution" is as simple as D* putting a button on their customer ordering screen that says, "HD DVR with local OTA - antenna required" and another that says, "HD DVR with digital locals from satellite only - no TV antenna required."

    That alone would satisfy 99.5% of the people in a single phone call or just a web-click.

    It really is that bloody simple, just keep 2 SKU's in the inventory system. Send the OTA box when requested.
     
  13. Nov 12, 2007 #513 of 1344
    kristina

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    Yeah, but that's $99 dollars out of pocket vs. free, plus you're doing all the legwork hunting down the HR20. I just want them to honor the "free" part of the offer!
     
  14. Nov 12, 2007 #514 of 1344
    nuke

    nuke AllStar

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    That's just it, DTV *can't* satisfy you, even if they wanted to. Their inventory system doesn't let them order you an HR20. It just lets them click the box that says, "HD DVR+".

    Actually, it's $50 out of pocket.

    The "free" deal gets a $19 shipping charge.

    Costco has the HR20's and HR21's for $269. That's a net $50. If you want to gamble on eBay, then you can probably do better there. No hunting involved, Costco has pallets of them right by the front door. :)

    Or keep messing with D* on the phone, they'll probably offer more as you whine more.

    I got a free 5 LNB dish installed today too.

    I demoted the HDTivo to the bedroom. The HDVR2 SD Tivo that was in the bedroom will go on eBay. Thus I recoup my $50. From the upgrading anyway.

    I'm still out the cost of the HDVR2 (don't remember what it was) and the HR20-250 ( ~$1k). But the HR10-250 is soldiering on for now with a much expanded drive and OTA and partial satellite HD capability.
     
  15. Nov 12, 2007 #515 of 1344
    TheRatPatrol

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    Any idea as what the "solution" is? An adapter, like the USB adapter mentioned earlier in this thread? Any other guesses?

    Edit: Whats the point of having the OTA input on the SWM if there are no OTA inputs on the HR21? Are they going to do away with those too?

    They should have never removed the OTA tuners until ALL HD-LIL were on the new sats.
     
  16. Nov 12, 2007 #516 of 1344
    kristina

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    For the sake of argument, let's say the "solution" is this USB adapter. My question is simple: would that make the HR21's OTA capability identical to that of the HR20's right now?
     
  17. Nov 12, 2007 #517 of 1344
    Earl Bonovich

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    The SWM was developed for several systems and implimentations in mind... not just the HR21
     
  18. Nov 12, 2007 #518 of 1344
    Marvin

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    I've got a bad feeling it will allow you to receive your OTA but not record it..
     
  19. Nov 12, 2007 #519 of 1344
    Earl Bonovich

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    Seriously... why would you think that? If the unit can tune it, why wouldn't they let you record it?
     
  20. Nov 12, 2007 #520 of 1344
    su_A_ve

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    Which one would come first - CIR or this ?
     
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