How long will it take for the "Resolution Department" to get back to me? I had a defective box replaced 2 days ago because there was some problem with the hardware. Three calls to the technical support division and two house calls determined that the box was indeed the problem. My contract ran out in April, however I just called them about something else and I asked when my contract was up and they said July 2012. I was floored. I told her that I only had a replacement, not an upgrade and I am part of the protection plan. I was under the impression that I did not renew a contract when that happened. She said she was going to submit it to the Resolution Department and someone will call me. How long will it take for someone to actually get back to me? And, is there a way I can contact this department directly? (I am not very patient when I get screwed with like this.) I have been a customer with them for basically the past 7 years and this is the first time I am really upset at something they did. I am not looking to leave, but I don't want to be under a 2 year contract if I am not supposed to be. I understand being under contract for equipment upgrades, but I received the exact same box I had before and the exact same services. Thanks.