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DirecTV Scam

Discussion in 'DIRECTV General Discussion' started by satusertalk, Feb 10, 2008.

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  1. Feb 11, 2008 #41 of 109
    Mike500

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    I am an installer both DirecTV and Dish. I subcontract for several dealers. My business makes it necessary to know about both DirecTV and Dish Network contracts and commitments.
     
  2. Feb 11, 2008 #42 of 109
    Jhon69

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    Hate to be the one to tell you.Dish has commitments too!.:rolleyes:
     
  3. Feb 11, 2008 #43 of 109
    bwaldron

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    Fine. When Dish network provides the range of programming that I desire (NESN-HD for hockey via Center Ice, MLB Extra Innings), I would consider them as a valid choice. Since they currently do not, I do not. (And if I did switch, it would almost certainly be to FIOS, not Dish.)

    Can't say I love the commitments, but so long as DirecTV reliably provides me with the content I desire, at a good price, with good service, I have no reason or desire to switch -- and thus the commitment has never become an issue with me. If things got so bad so quickly that I needed to switch prior to my commitment being up, I would do so and eat the costs.

    It is simply not a big issue to me. I upgraded my equipment knowing full well the commitment I was agreeing to.
     
  4. Feb 11, 2008 #44 of 109
    Mike500

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    Only, if you don't own the equipment or got a free install.

    If you own the equipment and do your own install, there is NO commitment.
     
  5. Feb 11, 2008 #45 of 109
    Tom Robertson

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    Lets not this turn into a Dish/DIRECTV thread. Please stay on topic. :backtotop

    Thanks,
    Tom
     
  6. Feb 11, 2008 #46 of 109
    Tom Robertson

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    Also tru with DIRECTV.
     
  7. Feb 11, 2008 #47 of 109
    bwaldron

    bwaldron Impossible Dreamer

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    Given that the topic is "DirecTV Scam," I fear I don't have a lot to contribute. :)
     
  8. Feb 11, 2008 #48 of 109
    Mike500

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    Don't think so. I tried to do an install for a friend with a used receiver. He needed a new card and was told that he'd be committed for a year.

    I used to love DirecTV. You could take your old card and put it into a new receiver with NO commitment; NO costs. Just get the receiver for almost nothing at Best Buy or Walmart.

    It's like the credit card industry model. They can change the contract just by sending you a notice.
     
  9. Feb 11, 2008 #49 of 109
    veryoldschool

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    Not me.... :lol:
    See my post #6.
    Clearly you can get multiple "answers" when calling the CSRs.
    Before I started leasing a receiver, I was told DirecTV would replace it for free if it failed. At this time there wasn't the protection plan. Service calls are "free" for 90 days from installation and/or the last service call.
    Now if they extended the commitment each time a receiver fails and needs to be replace, there could be an endless programing commitment. We shouldn't be exposed to this. If their "leased" receiver can't work for two years, then we should be required to pay for a protection plan to cover "their" receiver.
    Any additions to the account can/will reset commitments.
     
  10. Feb 11, 2008 #50 of 109
    Tom Robertson

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    Is possible the CSR was misunderstanding that the install as "a self install" and a previously "owned" (not leased) unit?

    There are some deals for new accounts that trigger a 1 year commitment right now, too.

    New cards are often required, tho.

    Cheers,
    Tom
     
  11. Feb 11, 2008 #51 of 109
    Upstream

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    Here is the definitive answer I've received:

    DirecTV's policy is that replacing defective leased recievers does not trigger a new commitment (even though a form letter I received says otherwise). Upon additional messages back and forth, I learned that there is not supposed to be a commitment; the system automatically creates a new commitment; the CSRs have no control over whether the commitment is triggered or not; when the commitment is triggered there are very few people who have the access to correcting the wrong date in the system, so if you complain they will just put a note on your account indicating the correct commitment date; if you cancel within the commitment period, you can get the cancellation fee waived if you complain; and there are many "gray areas when it concerns commitments, because the information is not all too clear."
     
  12. Feb 11, 2008 #52 of 109
    Mike500

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    That's like the government, using an administrative procedure, seizing your property, and you having to get it back in with an administrative law judge.

    Legally, administrative courts are not subject to due process under the Constititution.

    It is up to you to sue.
     
  13. Feb 11, 2008 #53 of 109
    jimb726

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    Absolutely not. Anything that is leased has a manufacturers warranty. Sometimes the period of a lease is more than the mfg warranty and in that case yes it would always be under warranty. In this case the DVR has a 30 day warranty. After which you have two choices. Protection Plan or roll with the odds. If it fails after 30 days and you do not have a Protection Plan, you will get the receiever replaced for free but it will trigger a new commitment. If you have the Protection Plan, not only is the receiver free, it should not trigger a new commitment. I say should not because I have seen posts where the commitment was extended. Now I have had two recivevers replaced under the PP and in both cases neither has triggered a renewal of my commitment.
     
  14. Feb 11, 2008 #54 of 109
    Mike500

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    That's where the Cable Model is better.

    As I recall, the warranty is included in the rental price. And, there is NO commitment, unless there was a promo that the subscriber signed up for.
     
  15. Feb 11, 2008 #55 of 109
    durl

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    Technically, if you prefer cable in your home, there's a "type" of commitment since there are no other cable companies to compete for your business. As long as you have cable, you'll be with the same cable company. :)
     
  16. Feb 11, 2008 #56 of 109
    ehilbert1

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    Thats not always true. In our area we have Time Warner, Wide Open West and AT&T Uverse is starting up. I could go werever I want with no commitment. I had Time Warner and they stunk. I didn't try WOW cable. I went right for Directv because of all the good things people told me about it. The only good things about cable is no up front cost for HDDVR's, they replace your box for free(No shipping charge) if it goes out and of course no commitment. Now the crappy service and high prices make cable a terrible buy.
     
  17. Feb 11, 2008 #57 of 109
    durl

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    Ah...your state must allow cable company competition. I didn't think about that. That subject is getting attention in our legislature right now but the current status is a Comcast only for cable.
     
  18. Feb 11, 2008 #58 of 109
    ehilbert1

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    That stinks. It used to be Time Warner or nothing here for cable. When Wide Open West came into town Time Warner really got scared and lowered their prices. After a while that ended and they both started nickle and diming everyone to death. As soon as I bought my house I had Directv installed. I wish I would have sooner. I hear really bad stories about Comcast. I wonder if their as bad as Time Warner?
     
  19. Feb 11, 2008 #59 of 109
    Mike500

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    That's the best thing about competition.


    It's good that the purchase of DirecTV by Echostar never happened.
     
  20. Feb 11, 2008 #60 of 109
    bwaldron

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    Couldn't agree more!

    I also agree with that, though I suspect for different reasons than you. :)
     
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